Audi Oakland

Friendly, team work, respectful, customer service on point, so willing to break down any inquiry point, so willing to break down any inquiry More

Very efficient. Over delivered on the service they provided. Provided updates along the way and they cleaned the car after maintenance. Over delivered on the service they provided. Provided updates along the way and they cleaned the car after maintenance. More

He’s one of the best employees, great help thank you so much, great communication much, great communication More

Very poor customer service, follow up and communication. It took so long to schedule an appointment. My emails and phone calls were ignored. I had to go to the dealership to speak with Anna for her to speed It took so long to schedule an appointment. My emails and phone calls were ignored. I had to go to the dealership to speak with Anna for her to speed up the process and she immediately assisted me and an appointment was scheduled quickly. Jamie did not offer and inform me that I could be picked up at home to transport me to the dealership to pick up my car. It was so frustrating: Kudos to Anna Mora! More

The service was excellent and they answered all of my questions. They also informed me about their maintenance recommendations. questions. They also informed me about their maintenance recommendations. More

Buyer beware for anyone buying from out of state. This dealer (Swickard brand dealers) are friendly at first, but once they take payment and you have an issue they simply DO NOT CARE. Had multiple pr This dealer (Swickard brand dealers) are friendly at first, but once they take payment and you have an issue they simply DO NOT CARE. Had multiple problems with transportation of my purchased vehicle and the trade. Problems with missing components on the vehicle, problems with the vehicle condition not being 100% of their advertising and them deliberately hiding minor damage. Delays in their communication. Delays in my trade payoff being done on time, resulting in issues with my lender. The list goes on. They just simply do not care and will not do anything to help resolve. Even escalated to the owner principle and their "customer experience" inbox. All they said was that the GM would contact me to resolve but of course they never did, because, you guess it - THEY DO NOT CARE. It's almost like they go out of their way to make the buying experience miserable. Just avoid and buy at a quality dealership that's not scammy. More

Service was great, exceptional, especially especially Jamie Moon and Frank they’re very helpful. They accommodate me as much as I can and they are the best. I am grateful for all this help that has given Jamie Moon and Frank they’re very helpful. They accommodate me as much as I can and they are the best. I am grateful for all this help that has given me. More

It’s nerve wracking going to get your car repaired as a woman. Hos made me feel comfortable taking my car in. I needed my coolant flushed since I made a mistake taking it to a small shop. It was busy but woman. Hos made me feel comfortable taking my car in. I needed my coolant flushed since I made a mistake taking it to a small shop. It was busy but he was able to get my car done asap. I normally don’t write reviews, but I was really happy with the service I got! More

I had great service at Audi of Oakland, I’ve used them for both of my Audis. There have been a 100% improvement in service and convenience at the new location. for both of my Audis. There have been a 100% improvement in service and convenience at the new location. More

Excellent service overall. I appreciated the clear communications, attention to detail, and responsiveness. I would recommend Audi Oakland. I appreciated the clear communications, attention to detail, and responsiveness. I would recommend Audi Oakland. More