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Audi New Rochelle
New Rochelle, NY
742 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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742 Reviews of Audi New Rochelle
October 23, 2015
Paint damage I thought i could trust Classic Audi service for everything from oil changes, mile service maintains, brakes and detailing ( which they have done expe I thought i could trust Classic Audi service for everything from oil changes, mile service maintains, brakes and detailing ( which they have done expect detailing that was next) But I was wrong, paint-less dent removal person damaged my car. When I saw it I called right away(I looked over car the with my the service adviser and it was not visible), I was told to come back and the service manger Jeff Brown would look at it. He stated that the installers tools where smooth and could not have damaged the car. Then he told me it was from a rock. But I told him from that angle it couldn't have damaged this location. Plus this is the area where the repair man was working. He dismissed me. I then went to his General manager Tim Shishko who said he would use a touch up stick to repair the damage and not to paint the panel because it would devalue the car??? I trusted them with Maintainace so I didn't the think panitless dent removal would be a problem. I then stated to Tim Shishko and Jeff Brown I know my car and I take care it of it well. I wash and wax it spring, summer and fall. So I know where any road damage or dings are on the car especially new ones. They didn't even meet me have way. We have leased several cars from Classic, and are leaseing now. But this car we purchased. I guess we are nobodies. They made us feel worthless by there reactions. I now have to find a new service dept. which is going to be a dawnting task. As I have grow to trust the service team. They are very helpful and guide me in the right direction. Unfortunately the General manager(Tim Shishko) and Service manager(Jeff Brown) don't share the same sense of caring for my vehicle as the service advisers. I still have hopes that they will come to there senses and do the right thing. If they do I will follow up. Please look over you car carefully. I don't want other people to feel the same negative treatment we have experienced. R.W. More
by Citizen kane
October 23, 2015
Fantastic experience Great customer service & The process of leasing a car couldn't be any easy, Ivan rocks !! Will definitely come back and get thr R8 soon !! Great customer service & The process of leasing a car couldn't be any easy, Ivan rocks !! Will definitely come back and get thr R8 soon !! More
by Commonsenceplz
Employees Worked With
Ivan Boros
October 22, 2015
new A4 purchase Alain Mimrain was outstanding from start to finish. Helped my parents with their selection, was patient in explaining all the details and worked with Alain Mimrain was outstanding from start to finish. Helped my parents with their selection, was patient in explaining all the details and worked with us - even drove to our home so that my father could sit in the car and see if he felt comfortable and could get in/out with his walker - to find the right choice. Second car purchase through this dealership and with Alain. Hope to be as happy with this purchase and service (Mount Vernon) as we have been and are with the first. More
by JM
Employees Worked With
Alain Mimran
October 22, 2015
35K service/NYS inspection/safety recall/rattle in conv. top Eddie Patafio was friendly, knowledgeable and helpful throughout the process, keeping me informed of the status of the work. The location of the ratt Eddie Patafio was friendly, knowledgeable and helpful throughout the process, keeping me informed of the status of the work. The location of the rattle was identified and repaired under warranty. Daniel O'Donnell called the day after the work was completed. More
by S5
Employees Worked With
Eddie Patafio
October 20, 2015
Broken Trust I was moving to San Diego and Ivan at Classsic Audi assured me that they would take over the lease on my Q5 with no additional cost since I had very I was moving to San Diego and Ivan at Classsic Audi assured me that they would take over the lease on my Q5 with no additional cost since I had very low mileage. I brought the car in ahead of time, they checked it out and assured me that it would not be a problem and I would not have to pay anything additional. Every week I would call Ivan to check in and remind him and the answer was always - YES, no problem. The day before my flight to San Diego, I brought the car in, and after 30 minutes, his general manager gave me a different story. Now they would only take it if I paid additional money for it. I got this "news" at 4pm the day before my flight. All promises went out the window. I would never again trust these guys and certainly would never give them my business. I've heard of dishonest car dealers, but never expected this from Audi. More
by jgreview
Employees Worked With
Ivan Boros
October 19, 2015
Tire Repair Joanna Bell was extremely helpful when I called with a problem with my A3. Instead of telling me I had to wait two weeks for an appointment, which was Joanna Bell was extremely helpful when I called with a problem with my A3. Instead of telling me I had to wait two weeks for an appointment, which was the way BMW used to treat me, she had me come in immediately. An hour and a cup of coffee later I was back on the road, problem solved. More
by Farbs555
Employees Worked With
Joanna Bell
October 15, 2015
Audi service JOANNA at Audi service in Mt. Vernon, NY, is AWESOME! She is knowledgeable, professional, kind, honest, and overall THE BEST! I'm not an "easy" cust JOANNA at Audi service in Mt. Vernon, NY, is AWESOME! She is knowledgeable, professional, kind, honest, and overall THE BEST! I'm not an "easy" customer, I ask a lot of questions and have high expectations and I am always satisfied when I arrive and leave Audi service. DAVON is also very kind and professional! I've kept my Audi for this long because of the service! I usually change my cars every 2-3 years. I've never had such great service and wonderful people at the service and I've owned many cars---Honda, Nissan, Acura, Lexus, and BMW - nothing compares to the service at Audi in Mt. Vernon. The staff that I encounter and work with are the best, they're the only ones I want to speak with and want checking my car, when I go there. More
by Audi
Employees Worked With
Joanna and Davon
October 13, 2015
Quick, easy and painless! Gian was fantastic. He spent time with my wife explaining all the features of the A4 and then came to my house at night so I could test drive the vehi Gian was fantastic. He spent time with my wife explaining all the features of the A4 and then came to my house at night so I could test drive the vehicle rather than taking time off work to make it to the dealership. Was responsive through the whole process and located my vehicle quickly. A pleasure to work with! More
by aratner
Employees Worked With
Gianluca Mondaca
October 06, 2015
Pleasant and efficient service. Service representative Joanna Bell is attentive and responsive to owner's concerns. She is candid and informative and takes the time necessary to e Service representative Joanna Bell is attentive and responsive to owner's concerns. She is candid and informative and takes the time necessary to explain diagnostic tests, their outcomes, and recommended corrective service. Ms. Bell provides outstanding abe efficient service. More
by BAC51
Employees Worked With
Joanna Bell
October 04, 2015
A VERY HAPPY CUSTOMER THIS IS MY 5TH CAR FROM CLASSIC AUDI AND MY 2ND FROM GIANLUCA MONDACA SINCE THE BEGINING IF 2015.THE REASON I KEEP COMING BACK IS THAT THE SERVICE IS THIS IS MY 5TH CAR FROM CLASSIC AUDI AND MY 2ND FROM GIANLUCA MONDACA SINCE THE BEGINING IF 2015.THE REASON I KEEP COMING BACK IS THAT THE SERVICE IS EXCELLENT AND GIANLUCA WORKED VERY HARD TO GET US THE CAR WE WANTED More
by brooklyn
Employees Worked With
Gianluca Mondaca
