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Audi Natick
Natick, MA
851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 851 reviews
December 27, 2024
I wanted to share my experience with Audi Natick, MA, to help other potential buyers better understand the process of purchasing a used vehicle from this dealership. I bought a car from them, and a week to help other potential buyers better understand the process of purchasing a used vehicle from this dealership. I bought a car from them, and a week later, I noticed that Apple CarPlay was not functioning properly. It would freeze during phone calls, causing delays, call drops, or unresponsiveness. When I reached out to my salesman, I was told I would need to go through the extended warranty for repairs. This led me to feel that the dealership was less concerned with addressing any post-purchase issues. Additionally, it was communicated to me that the car had been fully serviced before the sale. However, after checking the maintenance records at my local Toyota dealership, I found that the car was in need of service. I also discovered that the tires would likely need replacement within the next 6-12 months. Overall, I was disappointed with the buying experience. My advice to potential customers would be to have the car inspected (if the dealership allows it before purchase) and to be cautious of some of the sales tactics used. For example, I was told they required a $1,000 deposit to hold the vehicle, that other buyers had recently shown interest, and that the car would likely be sold soon. Additionally, they were hesitant to allow me to test drive the vehicle independently, which felt like a red flag. I understand that dealerships may respond to this review with statements about their standards and practices, and may claim they strive to make every customer happy. However, this review is simply meant to provide an honest account of my experience. More
by Osumsw
Employees Worked With
Domenic Quarato, Joey Lehtomaki
August 27, 2024
Very pleasant dealership to work with. They wanted to work with me and provided me with a fair price for my trade in and was very attentive to my questions and concerns. There was no pre They wanted to work with me and provided me with a fair price for my trade in and was very attentive to my questions and concerns. There was no pressure to buy any add on products. I would recommend that you reach out to Stephanie Bagu and Darin Czuchra is you want to purchase an Audi. More
by Roger Lee
Employees Worked With
Stephanie Bagu
August 26, 2024
This was my second lease deal on a new A4. Overall a very positive experience. Saleswoman Stephanie was very pleasant and easy to deal with. I was satisfied with the final deal, and am very pl Overall a very positive experience. Saleswoman Stephanie was very pleasant and easy to deal with. I was satisfied with the final deal, and am very pleased with the new car. A few constructive criticisms: I was kept waiting at the dealership quite a long time on several occasions while making the deal and picking up the car. They were a bit opaque about explaining the rationale and economics of various proposals. I had to press for details. It took a few days longer than expected for the car to arrive at the dealership, and I had to return a second time to get the inspection sticker. But, I would definitely recommend them and go back again. More
by RichieZ
Employees Worked With
Stephanie Bagu
March 29, 2024
Buying a car from Audi Natick was a great experience from start to finish. Zak in particular was great to work with. He was very informative and listened very well. start to finish. Zak in particular was great to work with. He was very informative and listened very well. More
by RL
Employees Worked With
Zak
March 09, 2024
Went there to purchase a used car. Set up the deal before I got there to save time since it was an hour away. When I got there, they raise the price up by $2000 and told me the repres Set up the deal before I got there to save time since it was an hour away. When I got there, they raise the price up by $2000 and told me the representative I was working with didn’t have the authority to make a deal. Ended up wasting nearly 3 hours there and kept getting contradictory and incorrect information. We finally walked out. Buyer beware, it’s a shame to have this kind of lack of integrity, representing such an awesome car company. More
by psheinis
Employees Worked With
Wunna Zeya, Derek DeSimone, Kevin Chu, Owen Foster
December 22, 2023
My husband and I just bought a new car and the process was seamless! The salesman, Brendon Walsh, and tech help Brandon DeSilva were amazing at making sure we were informed and happy with our purchase. was seamless! The salesman, Brendon Walsh, and tech help Brandon DeSilva were amazing at making sure we were informed and happy with our purchase. I would highly recommend these gentleman to help make car buying enjoyable . We are very happy with our new vehicle. They even delivered it to my home! WOW!!! More
by Karen donnellan
Employees Worked With
Brendon Walsh. Brandon DeSilva
December 06, 2023
I had an amazing experience getting my new Audi My salesperson Kevin was awesome. He was professional, knowledgeable, and very attentive with my needs. Upon delivery yesterday the tech person Andrew w salesperson Kevin was awesome. He was professional, knowledgeable, and very attentive with my needs. Upon delivery yesterday the tech person Andrew was patient and knowledgeable My F and I person Tegan was nothing short of impressive. She took the time to explain all my options. The sales manager Scott was appreciative of my business. I had been to another Audi dealer and understand why Audi Natick is in the elite of dealerships. If you are looking for an Audi save yourself time and aggravation and call Kevin today. You will thank me later. More
by Marccohen1
Employees Worked With
Tegan F and I. Andrew technology. Scott sales manager, Kevin Chu
November 12, 2023
Brought my car in three times to address the check engine light. I paid thousands of dollars as the result of those repair visits only to have the light come on again. It turned out that I had a mouse nest c light. I paid thousands of dollars as the result of those repair visits only to have the light come on again. It turned out that I had a mouse nest causing the problem. Audi Natick refused to refund any money for the unnecessary repairs that did not fix the problem. I do not recommend. More
by Never again
Employees Worked With
Ali Hussein
November 03, 2023
Dan and Josh were great. The were very patient, engaged and both went the extra mile to see us drive away in the car we wanted. Both were very transparent and open from the The were very patient, engaged and both went the extra mile to see us drive away in the car we wanted. Both were very transparent and open from the beginning. These guys aren't just the MVP's, they're the ones they name the MVP trophy after.... Legends More
by bcameron1489
Verified CustomerEmployees Worked With
Josh Noel 5/5, Dan Griffin
