Audi Natick

I have never experienced the level of customer service that Bernardi Audi provides. They give you the best deal, right away. Staff is friendly, outgoing and will do anything to make your experience sati that Bernardi Audi provides. They give you the best deal, right away. Staff is friendly, outgoing and will do anything to make your experience satisfactory! While one person may get credit for the sale, the entire sales staff is willing to work with you. They stand by their word, even if the calculation error is on them. Customer loyalty is very important to the people at Bernardi Audi...once you purchase a vehicle from them, they will do anything to help with anything that you need! More

I have always been quite skeptical of the car buying process and unscrupulous sales tactics. So when I came into the dealership I was prepared for the worst but left feeling I'd had a great purchasing e process and unscrupulous sales tactics. So when I came into the dealership I was prepared for the worst but left feeling I'd had a great purchasing experience! I'd already done a lot of research and had test driven both the A5 and S5 before coming to Bernardi. So I knew exactly what I wanted in terms of model, colors, and features. The Audi dealer I test drove the car at did a very cursory search to locate a vehicle with the features I wanted and didn't seem open to negotiate the price/color/feature combination. In comparison, Steve and his team talked to me about my ideal color/feature combination and the price that I was comfortable with. When no car was available with the combination I wanted, Steve and Kevin worked with me to identify several alternatives. In the end I was pretty set on the Meteor grey/cinnamon brown color combination and was resigned to having to factory order and wait 2-5 months for delivery. They pulled out all the stops to locate one and found one with more features than I wanted which they offered to me at the same price we'd agreed to previously. When I signed on the dotted line there were no tricks or surprises - the price out the door was exactly what we agreed to. They informed me of several additional services like tire protection and Audi Care but did not pressure me to buy anything. Kevin provided me with dealer rates for the scheduled maintenance so I could make an informed choice about Audi Care. I ended up springing for the Audi Care because the cost was ~50% less than the dealer rates for scheduled servicing. I’ve gotten a beautiful car, with all the features I wanted (and more), at a price that I am very happy with! It's been a terrific purchasing experience and I'll be sure to refer any of my friends in the market for an Audi More

I had an absolutely wonderful experience at Bernardi Audi. Everyone was extremely professional and helpful. Diego was especially helpful. He was very knowledgeable about the cars and was able to ans Audi. Everyone was extremely professional and helpful. Diego was especially helpful. He was very knowledgeable about the cars and was able to answer all my questions. Unlike other dealers I have dealt with, I was never pressured into buying anything I didn't want. I highly recommend this dealership, and Diego in particular. I look forward to doing business with them in the future. More

On 3-7-09 I brought my wife's 2006 A4 in for a service call about a noise she was hearing from the engine. I arrived about 15 minutes prior to the time they gave me. They took the car immediately, resolve call about a noise she was hearing from the engine. I arrived about 15 minutes prior to the time they gave me. They took the car immediately, resolved and repaired a valve, and had me on my way in 45 minutes. As always everyone was very courteous and professional. More

I picked up my preowned A6 today and I can't say enough about the good experience I had at Bernardi. I was trading in my 2004 A6, which was getting older and was soon to be out of warranty, for a preowned about the good experience I had at Bernardi. I was trading in my 2004 A6, which was getting older and was soon to be out of warranty, for a preowned 2006 A6. I met Diego and told him what I wanted--within a few minutes they had located the car I wanted in New York. I was somewhat nervous about commiting to a car which I didn't see, but I can only say that this car and the customer service I received by far exceeded all my expectations. Overall, all of the people at the dealer were extremely friendly--no high pressure--just a very pleasant negotiation which left everybody happy. I must add that Diego is the sweetest car rep I have ever met--he gets an A+ and I look forward to dealing with him in the future! More

I want to thank Christine and Kevin or turning waht appeared to be a bad situation into a great experience. I purchased a Certified pre-owned A6 just over a year ago from the Bernardi Sales team. Altho appeared to be a bad situation into a great experience. I purchased a Certified pre-owned A6 just over a year ago from the Bernardi Sales team. Although I live on the North Shore and have other options I chose Bernardi in Natick because of their reputation for customer service. I brought my A6 in due to noise I was hearing in the front end of the car. Based on a preliminary diagnosis it sounded like the CV joints were gone. There was a question about coverage for this work under the Audi warranty I purchased and could the service department could not commit to coverage without a deeper diagnosis. Christine took the time contact personaly to aleviate my concerns about the cost of the diagnosis and to assure me the warranty department would do everything possible to cover the work. Kevin followed up with getting my car in for the diagnosis quickly and getting me into a rental so that I could make a morning meeting. The work was completed under warranty on the same day. I want to thank Chistine and Kevin for all their help and attention. More

I just bought a 2009 Audi Q7. I had to write in to share my experience. I have bought approximately 20 cars since graduating college. I have dealt with dealers of all different manufacturers all over New my experience. I have bought approximately 20 cars since graduating college. I have dealt with dealers of all different manufacturers all over New England. I am a price shopper and I will go anywhere for a great deal. In dealing with Bernardi Audi, I found that I was able to shop locally and get a great deal with absolutely no headaches. Jim and Steve were absolutely outstanding to deal with. We negotiated a fair price and they delivered on their promises which was nice and not something I have always experienced in buying new cars in the past. In fact Jim Augustine actually took the time on one of his scheduled days off to come and and drive to Connecticut to pick up my new car so that I could have it earlier in the week. This was excellent for me becuase I was dying to get into the new car. Both Steve and Jim were very accesible and made the experience a very positive one. I will be recommending Bernardi Audi to my friends and family and I plan to remain in the Audi family of vehicles for years to come. I am writing this review because I feel that the outstanding service that this dealership provided should be recognized and shared with other car buyers.....Thanks so Much CSS More

I worked with Kevin over the better part of a year on a purchase, first looking at a new TT in '07 and then finally purchasing a new A5 in January '09. He was very patient and always got back to me in a t purchase, first looking at a new TT in '07 and then finally purchasing a new A5 in January '09. He was very patient and always got back to me in a timely manner. He was always friendly and accomedating. He worked with me to get the best price possible for my trade in and on the new vehicle. He understood my needs and my limitations for purchasing the car. He is very professional and would recommend him in the future. More

I had the pleasure of dealing with Kevin in the Service Department! Unfortunately, my very old Audi ended up in the shop, so of course, I was worried about the extent of its damages, and ultimately repair Department! Unfortunately, my very old Audi ended up in the shop, so of course, I was worried about the extent of its damages, and ultimately repair costs. Instead of pressuring me into getting multiple things fixed right away, Kevin thoroughly explained what was wrong. He was very responsive to my fears and doubts about an "old" car, and most importantly, he addressed all of my concerns honestly while kindly offering other options I should consider. He returned all of my calls promptly, and waited patiently while I figured out my next move. Thanks, Kevin! More