Audi Nashville

Stellar Customer Service When have the unfortunate need to have work or repairs done to your car, it sucks. But when you get to work with a class act dealership like Audi Nash When have the unfortunate need to have work or repairs done to your car, it sucks. But when you get to work with a class act dealership like Audi Nashville, it makes it a lot smoother. Great waiting room with wi-fi, snacks, drinks. Even a large upper level area with lots of work surfaces and electrical plugs. I wasn't planning on having a flat or spending my afternoon at the dealership. But with all those perks, i was still able to get my work done and even have two client calls. Yes, the client area was large enough and quiet enough to support that. Then you add the super personal staff. Very professional. Courteous. Downright likable. They can even arrange loaner cars with notice. And always a ride to where you need to go. I had a BMW for 10 years. Was never offered a loaner car and was always made to feel like i should be happy they were waiting on me. Polar opposite at Audi Nashville. And my experience there has been so great, my husband now also is a Audi owner. More

Great service. Very flexible We needed to change our time of arrival for a recall service visit. I called Rodney Long, and he worked us in at the time we needed. Very flexible. We We needed to change our time of arrival for a recall service visit. I called Rodney Long, and he worked us in at the time we needed. Very flexible. We have a 2014 A7 and a 2016 Q5. Great vehicles, great service! More

Best service I've ever experienced I've been around car dealerships all my life. I've seen good service and I've seen bad. I can say with that Nashville Audi is as good as it gets. T I've been around car dealerships all my life. I've seen good service and I've seen bad. I can say with that Nashville Audi is as good as it gets. Thank you Bobby Patterson for always making my experience exceptional !!! More

Consistently Outstanding My wife and I have our third Audi in large part because of outstanding service. Whenever there is an immediate need as well as routine service this de My wife and I have our third Audi in large part because of outstanding service. Whenever there is an immediate need as well as routine service this dealership handles everything in an efficient and courteous way. More

Disappointed-again Didn't perform the service that I requested and failed to communicate with me at multiple points. Treated me like an inconvenience when I asked questi Didn't perform the service that I requested and failed to communicate with me at multiple points. Treated me like an inconvenience when I asked questions and asked them -again- to perform the necessary service. More

Organized and Professional Great Staff who is very professional and knowledgeable! I would highly recommend Audi enthusiast to stop in and become part of the Audi of Nashville f Great Staff who is very professional and knowledgeable! I would highly recommend Audi enthusiast to stop in and become part of the Audi of Nashville family! More

Horribly over priced and misleading service experience Over priced and misleading service experience. Would recommend staying away or use extreme caution when dealing with this dealership and Sonic Automot Over priced and misleading service experience. Would recommend staying away or use extreme caution when dealing with this dealership and Sonic Automotive as a whole. More

Misinformed about AudiCare The service misinformed me on various issues. AVOID if you don't want to send your hard earned $$$ to trash! Not to mention, I am even getting to this The service misinformed me on various issues. AVOID if you don't want to send your hard earned $$$ to trash! Not to mention, I am even getting to this place from Bowling Green. What a nice service to be at! More

Service Dept is why I keep coming back. I just purchased my third Audi, a S7 this time from Tim at Nashville Audi. And I keep coming back because of the outstanding service provided by Bobby I just purchased my third Audi, a S7 this time from Tim at Nashville Audi. And I keep coming back because of the outstanding service provided by Bobby in the service dept. I couldn't ask for more. Appointments are easy and he always has a new loaner car ready for me so I'm never inconvenienced or waiting around. And service is always completed on time and my car is returned clean as new. I will never buy anywhere else as long as Bobby and the service dept keeps performing this great. 👍🏼😊 More

Distasteful experience ppointed with the service and treatment of our situation by the service manager at Audi Nashville. Long story short, we were vacationing in Nashville ppointed with the service and treatment of our situation by the service manager at Audi Nashville. Long story short, we were vacationing in Nashville when our Audi broke down so we had it towed to Audi Nashville. The next morning after some confusion we receive a call stating that there's nothing wrong with the car. They drove it. Couldn't replicate the problem so they "cleared the codes", we paid the diagnostic fee and we were all fixed up. Two days later, on our way home the car breaks down again. Exactly replicating the problem that had it towed in the first place. On our trip home the car lost power at least 30 times resulting in having to be towed again to our dealership at home. Our Audi checks it out and reads from the same code that previously came on, fuel pump was bad. Our service manager was stunned that Audi Nashville did not see this and we've come to the conclusion that they wanted us out of their hair. I called to explain the situation to the service manager (I believe his name is Bryan) and was told that he would give me a call back. He never called. So I called again, and the conversation basically went like this, "you're telling us we didn't do our job and you're wrong." I asked him to find out what codes were shown that they cleared and he said he would call me back. No call. We thought it fair to receive a refund for the diagnostic fee seeing as they didn't locate or fix the problem resulting in a very terrible experience. This is the type of customer care you can expect from Audi Nashville. I would like to add that we previously purchased an Audi Q7 from Audi Nashville and the experience was pleasant but will never do business again with this dealership. More