Audi Nashville

I am so disappointed at the service I received today at the Audi Nashville I took my vehicle there to be serviced and after two weeks, my Service Advisor, Rodney verified that everything have been fixed. I the Audi Nashville I took my vehicle there to be serviced and after two weeks, my Service Advisor, Rodney verified that everything have been fixed. I went to pick up my car and it broke down just 10 miles away from the dealership with the same issue I took there for to begin with. Rodney had to send a towing truck to get me back to the dealership and wasted my day. The Service Manager, Ryan Lewis won’t even return my calls. Rodney wouldn’t even allow me to use Loaner while they’re fixing the car and left me stranded! Rodney offered to give my a ride home and that’s he was able to do. This is very disappointing how they forgot the way Customer Service should be and how to handle situations the correct way More

Staff is very unprofessional and racist They clearly treat customers differently depending on their race. Even if you control by wealth (the car they have, you can see a completely different They clearly treat customers differently depending on their race. Even if you control by wealth (the car they have, you can see a completely different demeanor. More

Great Experience I purchased a Pre-owned A6 Quattro. Everything about my experience was awesome. For me it was during the COVID so I can tell you this - they were very I purchased a Pre-owned A6 Quattro. Everything about my experience was awesome. For me it was during the COVID so I can tell you this - they were very professional, they all had gloves on from the sales team to the detail department. They were very professional! The GM greeted me and made sure I didn't have any questions. I drove off the lot with a sparkling clean new car!! I'm very happy and HIGHLY RECOMMEND!! More

First Class Buying Experience Working with Audi of Nashville was a terrific experience. We had the pleasure of working with Slava who treated us like family. His product knowledge Working with Audi of Nashville was a terrific experience. We had the pleasure of working with Slava who treated us like family. His product knowledge and professionalism made us feel confident we were making the right decision. Unfortunately, they did not have the exact color combination we were wanting at their dealership, as it had just sold that day - as a result - Slava, Leo and Robert all worked diligently in making sure to locate the exact car we were wanting. Price can be difficult, however, all three of them went above and beyond our expectations and we were happily able to come to an agreement on price. This was a first-class car buying experience! More

Rude Service Scheduler Needed assistance from dealership for an issue with a factory installed feature not working on my car. Scheduler would not accommodate me for over 2 w Needed assistance from dealership for an issue with a factory installed feature not working on my car. Scheduler would not accommodate me for over 2 weeks and made a rude statement about me pushing back. Really problematic. More

The salesperson was condescending. I went into the dealership to look at cars. I'm not a spring chicken anymore, but I still like sporty vehicles. The salesperson intimated that perha I went into the dealership to look at cars. I'm not a spring chicken anymore, but I still like sporty vehicles. The salesperson intimated that perhaps I (a woman of a certain age) might like a larger vehicle so that I could see all around me. He asked if my husband was involved in the decision (not his business) and if he'd be coming in, too. Really, this is 2018! I drove to Alabama the next day and bought a new Audi with all the bells and whistles. More

Great Customer Experience! It was time for my A6's routine service work. It was painless. Great customer experience - even delivered my car to me at a restaurant at the end of It was time for my A6's routine service work. It was painless. Great customer experience - even delivered my car to me at a restaurant at the end of the day on a Friday afternoon!! More

great dealership Went in looking for a used A7 and Samson Huy worked with us giving us all our options. We ended up buying new. Great young man and great experience. Went in looking for a used A7 and Samson Huy worked with us giving us all our options. We ended up buying new. Great young man and great experience. More

Stellar Customer Service When have the unfortunate need to have work or repairs done to your car, it sucks. But when you get to work with a class act dealership like Audi Nash When have the unfortunate need to have work or repairs done to your car, it sucks. But when you get to work with a class act dealership like Audi Nashville, it makes it a lot smoother. Great waiting room with wi-fi, snacks, drinks. Even a large upper level area with lots of work surfaces and electrical plugs. I wasn't planning on having a flat or spending my afternoon at the dealership. But with all those perks, i was still able to get my work done and even have two client calls. Yes, the client area was large enough and quiet enough to support that. Then you add the super personal staff. Very professional. Courteous. Downright likable. They can even arrange loaner cars with notice. And always a ride to where you need to go. I had a BMW for 10 years. Was never offered a loaner car and was always made to feel like i should be happy they were waiting on me. Polar opposite at Audi Nashville. And my experience there has been so great, my husband now also is a Audi owner. More

Great service. Very flexible We needed to change our time of arrival for a recall service visit. I called Rodney Long, and he worked us in at the time we needed. Very flexible. We We needed to change our time of arrival for a recall service visit. I called Rodney Long, and he worked us in at the time we needed. Very flexible. We have a 2014 A7 and a 2016 Q5. Great vehicles, great service! More