Audi Nashville

The worst car buying experience in my life! ! numbers changed several times they acted like we where common criminals?? like we lied about our car and they wouldn't accept the check from Navy Fe ! numbers changed several times they acted like we where common criminals?? like we lied about our car and they wouldn't accept the check from Navy Federal Credit Union the largest CU in the world because it was little extra work for them! salesman left us alone as we watched him playing on his phone in sales office for over an hour! WE SHOULD HAVE WALKED AWAY! it was ver obvious Audi Nashville didn't need or want our MONEY OR OUR BUSINESS! We would never recommend Audi Nashville! More

Never go here for service. They stress that anything less than 5 stars is a failure, but don’t listen to the customer, don’t pass along customer requests, don’t read the re They stress that anything less than 5 stars is a failure, but don’t listen to the customer, don’t pass along customer requests, don’t read the returned survey, even the manager refuses to contact the customer as requested. I had an issue where, when refueling, the fuel hose nozzle was blocked from refueling by a flap. I showed and demonstrated this to the “service advisor.” I picked the car the next day (a 4-hour round trip) and was told that it was repaired by replacing the actuator motor at a cost of $500! This was a few months ago and than it happened again 2 weeks ago, so I did some research and found that the Diesel fuel filler nozzle was incorrectly sized at the Shell station (they installed one sized for gas) and that Audi sells an adapter for this situation for $15 including tax & shipping which works perfectly. It had NOTHING to do with the part they replaced. A month ago, I took the car in for its 50k service and told the advisor that I had just topped-off the DEF and not to bother with it. Not only was this ignored, but they “added” 6 quarts of DEF and charged me about $80 for it including tax and labor. This is blatant FRAUD and a rip off of the customer. More

Was not a good experience from the start took me three days for some one to give me the answer on a truck I was interested in I was about to drive 100 miles and buy it until someone told me about issues i days for some one to give me the answer on a truck I was interested in I was about to drive 100 miles and buy it until someone told me about issues it had everyone else would have taken my money if I had just showed up with no questions answered More

I haVE TAKEN MY CAR IN SEVERAL TIMES FOR SCHEDULED SERVICE AND HAVE ALWAYS DEALT WITH CJ. HE HAS ALWAYS BEEN COURTEOUS AND DOES WHAT HE PROMISES. SERVICE AND HAVE ALWAYS DEALT WITH CJ. HE HAS ALWAYS BEEN COURTEOUS AND DOES WHAT HE PROMISES. More

Purchased 2018 S5 Sportback CPO last year. Last month needed new rear brakes, rotors, and door Speaker. After the repairs, noticed the sub Speaker needed to be replaced and the front window bracket neede needed new rear brakes, rotors, and door Speaker. After the repairs, noticed the sub Speaker needed to be replaced and the front window bracket needed fixing after they removed the door panel. Waited over a month for next appointment on 1/12 Was told it would be a one day fix. Drop car off at 7:30am Wednesday morning to get Speaker replaced. Called around 3pm and was told that the tech would be starting on it in an hr. Called back later and was told they needed to run a diagnostic and would be completed Thursday morning. Called Thursday and was told I needed to have my Speaker replaced. They then said one was ordered and it would be in on Friday to be installed on Saturday....Never offered me a loaner, so I went to get my car. They said they would call once my Speaker came in..it's now Tuesday and no call...A one day fix has now been a week. Just imagine a whole week and still no speaker replacement....Update..Received text on 1/25 stating that they're booked up solid and they could fit me in on 2/7.... More

Bought a 2013 Audi Q7 2 years ago and the engine just blew up on me. Only 97K miles on this engine and quoted me $27K for repair. I warn you to not buy an Audi and go look at all the other bad reviews. blew up on me. Only 97K miles on this engine and quoted me $27K for repair. I warn you to not buy an Audi and go look at all the other bad reviews. We took great care of this car with all the maintenance up to date and the response I get when I ask is this common and he stated, "just bad luck, I guess" What a horrible company that doesn't stand behind their product. I repeat, not even a 100K miles on this car. I will NEVER buy an Audi again and hope I can save someone else for making the same mistake. Oh, and they billed me $200 to share this bad news. What a joke of a dealership. More

I purchased a 2016 Mercedes GLA 250 from Audi Nashville. The car was in excellent condition and had 47k miles. It was advertised on the 3rd party site as a flex fuel. Although I had not owned or operated a The car was in excellent condition and had 47k miles. It was advertised on the 3rd party site as a flex fuel. Although I had not owned or operated a flex fuel vehicle, I did some research, including looking at Mercedes site that claimed their flex fuel vehicles were designed to run on either premium or E85.  Please continue reading thru this so you can be forewarned of a totally dishonest dealership. I know, imagine that with car dealers, right? I asked the sales rep Joe V. about his experience with high end brands running on E85,if they had any problems along with several other related questions. I explained to him I had not had flex fuel before so I just wanted to know.  A month later and 2k miles, the engine started suddenly misfiring badly. After getting it into Mercedes dealership where I live in Arkansas it was discovered this was not a flex fuel vehicle. My repair was 4300 for replacement of fuel injectors, plugs, oil change, reprogramming etc.  I discussed case with GM Robert H at Audi Nashville, who denied that his sales rep ever discussed this car being a flex fuel although I obviously did. I asked for copy of ad that was posted. Amazingly it said premium fuel only. I am certain they changed the details before sending the archived ad on the vehicle. If I did not live out of state I would have an attorney look at this but it does boil down to he said- he said so I know how that turns out.  All I was asking in the end was for them to own up to misrepresenting something so crucial to the car and split the repair with me. Even took it to the corporate level of Sonic Automotive to no avail.  I will never trust anyone associated with Sonic Automotive or Audi Nashville and I recommend strongly you do not either. More

My CPO paperwork was pencil whipped and did not note the patched front passenger seat or marred wheels. It also said the brakes were good/ in the green. But after 2 months of ownership, I was told that all patched front passenger seat or marred wheels. It also said the brakes were good/ in the green. But after 2 months of ownership, I was told that all of the brakes needed to be replaced and tires were bad. I replaced the tires and front brakes. Then a valve spring broke off in the engine! I paid for the repair and decided to walk away with what little equity was left. HERES THE KICKER; THEIR CHECK BOUNCED!! I have talked to finance and left several messages. Their CPO is a JOKE!! More

I have called three times to get someone to order a windshield for my Q5. Each time, I have left my name and phone number. The person I spoke with assured me he would have someone call the next day. "W windshield for my Q5. Each time, I have left my name and phone number. The person I spoke with assured me he would have someone call the next day. "We're really busy." I purchased my car from Audi Huntsville and had a great experience; guess I'll have to drive from Nashville to Huntsville to get a new windshield. Really disappointed with the service from this dealership. More

CPO SYSTEM IS AWFUL. YOU WILL GET RIPPED OFF IF YOU BUY A CPO CAR. CLEAR OVERSIGHTS. DISPLAYS COMPLETE LAZINESS AND INCOMPETENCE. WILL DAMAGE YOUR CAR IF SENT FOR REPAIRS. WORST CPO EVER. CPO CAR. CLEAR OVERSIGHTS. DISPLAYS COMPLETE LAZINESS AND INCOMPETENCE. WILL DAMAGE YOUR CAR IF SENT FOR REPAIRS. WORST CPO EVER. More