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Audi Nashville

Brentwood, TN

2.4
48 Reviews
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1576 Mallory Ln

Brentwood, TN

37027

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Showing 48 reviews

November 23, 2024

Customer service was excellent. They truly wanted us to find the best car for us. More

by Travisk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wade Higgins
Nov 27, 2024 -

Audi Nashville responded

Hi, we are so pleased you enjoyed your visit to Audi Nashville! Please don't hesitate to reach out if there's anything additional we can do for you.

November 01, 2024

Need to Improve service on finance department. We waited too long before getting paper wort done. More

by saij616
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wade Higgins
Nov 07, 2024 -

Audi Nashville responded

Hi, thank you for taking the time to leave a review for us at Audi Nashville. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2024

From the start, the advisor, Kirsten Finneman, was the absolute worst and as unfriendly and rude as I have ever experienced from a dealership service advisor. This is my first and last Audi purchase base More

by michael.whiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kirsten Finneman
Nov 01, 2024 -

Audi Nashville responded

Michael, we are disappointed to read this review. If you are willing, please contact our General Manager at 615-385-1900. Thank you.

July 09, 2024

Worst service experience I've encountered at a dealership. I dropped my car off two weeks ago for a check engine light. After a diagnosis, I was told a throttle body replacement was needed. Two da More

by alecs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson Gomez
Nov 01, 2024 -

Audi Nashville responded

We would like the opportunity to address your concerns. Please reach out to us directly at (855) 574-8043 when you have a chance. Thank you, and we look forward to hearing from you.

Nov 01, 2024 -

alecs responded

Additional update: I later took my car to my regular independent shop for routine maintenance and they found Audi Nashville had poured some mystery liquid, probably stop leak, in the coolant reservoir while it was in for service. I now have to pay for a coolant flush when nothing related to my cars issue involved coolant? Audi Nashville also claimed that was coolant seepage in a connector and wanted $700 to replace this. My independent shop found that Audi Nashville returned my car with the connector unplugged. The 'coolant seepage' they found was OEM grease from the factory meant to stop seepage. I can't believe they get away with things like this at this dealership.

November 14, 2023

Buying process ended up being full of lies. Found out the vehicle actually wasn’t truly certified but sold to me that way. Service is a joke . “Certified” me nothing to them although it’s adver More

by Disappointed!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Two
November 13, 2023

Buying a new car has never been easier! Dealership is accommodating and professional. Highly recommend Audi Nashville to anyone looking for a new car! More

by kreedfeed76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Aguilar
August 20, 2023

The worst car buying experience in my life! ! numbers changed several times they acted like we where common criminals?? like we lied about our car and they wouldn't accept the check from Navy Fe More

by Nhldrw19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yong Kim, Jason Rawling
June 19, 2023

Never go here for service. They stress that anything less than 5 stars is a failure, but don’t listen to the customer, don’t pass along customer requests, don’t read the re More

by Blueridge115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Dennis, Senior VP Product Quality/Technical Service & Aftersales
August 08, 2022

Was not a good experience from the start took me three days for some one to give me the answer on a truck I was interested in I was about to drive 100 miles and buy it until someone told me about issues i More

by Htedstephens
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No call back
June 24, 2022

I haVE TAKEN MY CAR IN SEVERAL TIMES FOR SCHEDULED SERVICE AND HAVE ALWAYS DEALT WITH CJ. HE HAS ALWAYS BEEN COURTEOUS AND DOES WHAT HE PROMISES. More

by BILL.BURT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
C J
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