Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Napa Valley
Fairfield, CA
66 Reviews
Audi Napa Valley is More than a Dealership. We are dedicated to providing you with the best automotive shopping experience by offering transactions built on transparency, personalized service, and genuine care for your needs. We empower our guests throughout their vehicle ownership journey. Our commitment to exceptional service continues long after the sale. Our More Than Service program ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
Our commitment extends beyond vehicle sales and service. We prioritize creating a healthy work-life balance for our employees with excellent career training and advancement opportunities. We're also deeply invested in community involvement and philanthropy, demonstrating our dedication to being.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 66 reviews
October 22, 2024
No, words can express my wife’s and I recent car buying experience. Literally, from our initial phone call with Ashley Flores our new car sales representative it was beyond the most seamless, professional, experience. Literally, from our initial phone call with Ashley Flores our new car sales representative it was beyond the most seamless, professional, friendly and personable experience we have ever had in all of our car buying experience (we, are in are early 60’s 😂) Even though Ashley, was new with the Dealership she truly defined what Audis Napa Valley mission statement defines! Thank You, beyond words Ashley my wife and I are truly life long customers and will refer family and friends! Regards Linda and Bruce Herbert More
by B and L
October 07, 2024
Complaints already in motion … Children should not be subjected to this: On December 12, 2023, the Federal Trade Commission (“FTC”) announced its Combating Auto Retail Scams Rule, otherwise kno not be subjected to this: On December 12, 2023, the Federal Trade Commission (“FTC”) announced its Combating Auto Retail Scams Rule, otherwise known as the “CARS Rule,” setting new requirements on the sale, financing, and leasing of vehicles by motor vehicle dealers. The final rule, which is effective on July 30, 2024, prohibits certain misrepresentations in the financing process, sets disclosure requirements on dealers’ advertising and sales communications, mandates that dealers obtain consumers’ express, informed consent for charges, and prohibits the sale of add-on products or services if there is no benefit to the consumer. More
by Chirps7
October 04, 2024
Amazing experience from start to finish. Everyone I worked with was very knowledgeable and honest. Everyone I worked with was very knowledgeable and honest. More
by kenrschlosser
Verified CustomerSeptember 23, 2024
Santiago was fantastic. Being an out of state buyer he facilitated all of the details before we made the trip to finalize the purchase. Once there the process was very eas Being an out of state buyer he facilitated all of the details before we made the trip to finalize the purchase. Once there the process was very easy and professional. More
by mark@gwfoils.com
September 18, 2024
Had a great experience with my first car buying experience, the sales staff were very friendly and low pressure. They were able to help me secure a loan with a less than normal situation which was experience, the sales staff were very friendly and low pressure. They were able to help me secure a loan with a less than normal situation which was also very appreciated. Would definitely recommend! More
by Tyler Baars
September 04, 2024
Christian was exceptional, over the course of a couple of weeks or maybe even longer, he tried his best to help me. I couldn’t be more grateful. You have an excellent employee in Christian. I dealt with Dore weeks or maybe even longer, he tried his best to help me. I couldn’t be more grateful. You have an excellent employee in Christian. I dealt with Doreen only briefly, but she was also extremely helpful and attentive. I would recommend Audi Napa Valley to all my friends! More
by a.spoulos
August 27, 2024
Great follow up and communcation. . Excellent service and very accommodating. Kristie was very professional and is now my goto person. . Excellent service and very accommodating. Kristie was very professional and is now my goto person. More
by cjezycki
Employees Worked With
August 26, 2024
Christian was very helpful during the buying process and when there was an issue with the car they sent a tow truck and took care of the problem quickly. Every time I called the service center they were als when there was an issue with the car they sent a tow truck and took care of the problem quickly. Every time I called the service center they were also very kind and helpful during a pretty stressful situation. More
by bpac
Employees Worked With
Christian Corona, Kenneth Thomas, Sean Salansky
August 17, 2024
The experience was great, no haggling, no trying to sell stuff and very helpful. Both the people I dealt with in the dealership very very informative and nice to deal with. Very Happy with my purchase. stuff and very helpful. Both the people I dealt with in the dealership very very informative and nice to deal with. Very Happy with my purchase. More
by battoo.sameer
