Audi Napa Valley

I just purchased a new vehicle from Audi Napa Valley and was absolutely *thrilled* with the experience...working with Mo was an absolute delight! I had been working to find a used/CPO vehicle with a deal was absolutely *thrilled* with the experience...working with Mo was an absolute delight! I had been working to find a used/CPO vehicle with a dealer much closer to my home, but it was a pretty lousy experience...the dealer was slow to respond, reluctant to provide basic information, added surprise fees on a car I nearly closed on, etc. So I was fairly hesitant to engage in a car buying process with a dealer nearly 100 miles away. I did *not* want to make a long drive only to go through a similar experience with them. But they had a vehicle I was really interested in so I emailed Doreen (general sales manager) to see how far we could get over email/phone. Within two hours, Mo (client advisor) called me to talk about the car and answer my questions. He quickly followed that up with additional information--CPO report, CarFax, walk around videos, etc. We talked again the next day to answer a few more questions and then we quickly agreed on price (and without any surprise fees I encountered at the first dealer!). Mo had the contracts drawn up, I signed them via Docusign, and then took delivery the next morning. From my initial email to Doreen to driving off the lot was less than 48 hours! This experience was precisely what the car buying process should be. Audi Napa Valley and Mo will definitely be the first call for my next car! More

I had a good experience with this dealer. The sale was handled by Samir Childer. He made things easy and efficient. I got it done in less than 2 hours. He was pleasant and professional thro The sale was handled by Samir Childer. He made things easy and efficient. I got it done in less than 2 hours. He was pleasant and professional throughout. Would recommend. More

Such a pleasure working with Doreen and Mo! They set the bar high when it comes to customer service. Never thought car shopping would be so easy and stress free. Both took the time to answer al They set the bar high when it comes to customer service. Never thought car shopping would be so easy and stress free. Both took the time to answer all of my questions and made sure i get the best deal possible. They even delivered the car on my given time and made sure to explain all of the car’s quirks and features. If you are in the market for a new car, look for Doreen and Mo! More

It was smooth delivery of the q7 to my doorstep without any issues. Thank you. any issues. Thank you. More

I had an outstanding experience with Mo. He was extremely prompt, communicating through text and email instead of just calls, which made everything smooth. He was completely upfront with pri He was extremely prompt, communicating through text and email instead of just calls, which made everything smooth. He was completely upfront with pricing from the start, easy to work with, and went above and beyond. I wasn’t planning to buy for a few more weeks, but because of Mo’s professionalism and responsiveness, I decided to purchase right away. Highly recommend him! More

Had a great experience with Mo and Jay. They were really amazing to work with and made the process really easy! Buying a car can be quite stressful but these two made everything so easy! Re They were really amazing to work with and made the process really easy! Buying a car can be quite stressful but these two made everything so easy! Really appreciate it! More

I was looking for the very specific Audi S5 - Luxury Blue. And there is so many S5s around, most black / gray / white. I don’t know why industry provides mostly boring colors nowadays. But when we start Blue. And there is so many S5s around, most black / gray / white. I don’t know why industry provides mostly boring colors nowadays. But when we started chatting with Jayden, he was able to make it right over phone / text within Sunday, so that we picked up the car on Monday. He: - ensured he understands my needs - found the car (in was not in Napa dealership - brought the car in - discussed the term and applied all the end of year deals - settled the trade in. Car pickup next day was a breeze. I’d like to also thank other people in dealership who proactively supported the deal (including financing, paperwork, atmosphere and a bottle of Napa wine 🥂. More

Jaydan was extremely professional and made the entire experience of buying a car seamless. The entire staff at Audi was exceedingly friendly and welcoming. experience of buying a car seamless. The entire staff at Audi was exceedingly friendly and welcoming. More

I purchased my car before seeing it in person and AJ was extremely helpful and attentive. I appreciated that he conducted everything through text/email per my request, and did not overwhelm me like other de extremely helpful and attentive. I appreciated that he conducted everything through text/email per my request, and did not overwhelm me like other dealerships would do. He sent me great videos and answered all my questions and more. My car is in excellent condition and I'm so happy with the process it took to get it! Thanks AJ! More

Easy to work with AJ was very friendly and made the experience very easy ! Thank you experience very easy ! Thank you More