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Audi Napa Valley
Fairfield, CA
65 Reviews
Audi Napa Valley is More than a Dealership. We are dedicated to providing you with the best automotive shopping experience by offering transactions built on transparency, personalized service, and genuine care for your needs. We empower our guests throughout their vehicle ownership journey. Our commitment to exceptional service continues long after the sale. Our More Than Service program ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
Our commitment extends beyond vehicle sales and service. We prioritize creating a healthy work-life balance for our employees with excellent career training and advancement opportunities. We're also deeply invested in community involvement and philanthropy, demonstrating our dedication to being.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 65 reviews
June 09, 2025
Mo was great. Answered all my questions and even offered to buy me a coffee during my test drive. Got an amazing truck at a great price. Answered all my questions and even offered to buy me a coffee during my test drive. Got an amazing truck at a great price. More
by Mcdrvt
Employees Worked With
June 06, 2025
Ashley was incredible to work with! She helped us get into the car we really wanted and made the entire process smooth and easy. She was super friendly, knowledgeable, and went above an She helped us get into the car we really wanted and made the entire process smooth and easy. She was super friendly, knowledgeable, and went above and beyond to make sure we were happy. If you’re looking for someone who truly cares and makes things happen, Ashley’s your go-to! More
by L
Employees Worked With
June 05, 2025
JB was great . He made everything very easy in finding the right car. . .I really liked the dealership and their personnel. He made everything very easy in finding the right car. . .I really liked the dealership and their personnel. More
by Barrymr
June 05, 2025
I just bought a SUV from Audi Napa Valley this week. Andy Jones (salesman)was very helpful, patient and supportive throughout the buying process ! Andy really did treat me like a friend, which really Andy Jones (salesman)was very helpful, patient and supportive throughout the buying process ! Andy really did treat me like a friend, which really made the whole buying process much pleasant and painless. More
by fkalaveras
May 27, 2025
We had great experience buying a new Audi with the help of Devin. He was incredibly helpful, knowledgeable, and friendly. Devin spent nearly the whole day with my husband and me, making sure we got the rig of Devin. He was incredibly helpful, knowledgeable, and friendly. Devin spent nearly the whole day with my husband and me, making sure we got the right car and understood all the features. He answered every question we had and gave us his full attention the entire time. He also offered help in the future if we need anything or had any questions about the car we purchased. Excellent service all around – thank you, Devin! More
by Yuliya S
Employees Worked With
May 04, 2025
When i showed up i was greeted by Ashley Flores. I did not know what i wanted and she was very very patient and did not mind showing me more cars. I did not know what i wanted and she was very very patient and did not mind showing me more cars. More
by Ysa
Employees Worked With
May 02, 2025
Audi Napa Valley provides exceptional customer service. Doreen and Ashley were attentive, knowledgeable and helped make my car purchase the best dealership experience I have had. I would highly recommend A Doreen and Ashley were attentive, knowledgeable and helped make my car purchase the best dealership experience I have had. I would highly recommend Audi Napa Valley! More
by Star7
April 25, 2025
We recently purchased a used vehicle from Ashley, and the entire experience was absolutely seamless. Ashley was incredible to work with — seriously the total opposite of the typical car salesperson stereotyp entire experience was absolutely seamless. Ashley was incredible to work with — seriously the total opposite of the typical car salesperson stereotype. She added so many personal touches, like sending videos of the vehicle and even giving us her personal number so we could reach out with questions anytime. From the moment we walked in, Ashley went above and beyond to ensure everything was smooth, straightforward, and stress-free. It honestly felt like she was more of a friend helping us out than someone trying to make a sale. She exceeded our expectations in every way — professional, knowledgeable, and genuinely caring. It is rare to find someone so committed to customer satisfaction, and we couldn’t be happier with our purchase. I recommend Ashley to everyone looking for a vehicle, and we are already planning to contact her again in the next few months for our next car purchase. Thank you, Ashley! More
by superj8787
Employees Worked With
April 21, 2025
I needed a car for my grandson who I love dearly. This car had to be reliable, safe, and have sporty features for a young man. We found it!!! Mr. Jones answered all our questions professionally and This car had to be reliable, safe, and have sporty features for a young man. We found it!!! Mr. Jones answered all our questions professionally and with statistics to prove all the information. I could not ask for a better fiduciary, we were in good hands. A wonderful experience. Thank you for treating us with respect and dignity. More
by ympierce
Employees Worked With
April 20, 2025
Patient and professional. They worked with us to get the model closest to what we wanted. We chose the extra features we wanted and did not feel pressured at any step. They worked with us to get the model closest to what we wanted. We chose the extra features we wanted and did not feel pressured at any step. More
by clinton57
Employees Worked With
