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Audi Millburn - Service Center

Maplewood, NJ

4.9
421 Reviews

421 Reviews of Audi Millburn - Service Center

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February 07, 2023

I brought my Audi Q5 in for oil change ahead of my 40K service. Amanda was personable, provided info about setting up my 40K service, and alerted me when my vehicle was ready for pickup. More

by CB$$21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Feb 07, 2023 -

Audi Millburn responded

Hello CB, We truly appreciate you trusting us with caring for your Q5 here at DCH Millburn Audi, and we know Amanda will be proud to hear her personable and informative assistance was valued. Travel safe and we'll see you again next service visit!

February 02, 2023

I brought my Audi A3 to DCH for an airbag system repair. The scheduler was very cooperative in setting the date. And Amanda in service was excellent to deal with in every way; she answered my questions and More

by stevebarcan63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Audi Millburn responded

Hello Steve, We know needing vehicle repair isn't ideal, and it's our pleasure to help our DCH Millburn Audi guests be as comfortable as possible while we care for their vehicle. It's great to hear our new facility made for an easy drop-off and pickup, and Amanda will be proud in learning her informative communication was valued. Travel safe and reach out to us again whenever we can be of service.

January 21, 2023

I made an appointment to have my oil changed, and my tires rotated. I found that it was a wonderful experience. I drove in the tire machine gauge my tires. The gentleman walked around my vehicle and ass More

by Serendipity, 74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shonta Scott-Belfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Audi Millburn responded

Hello, Thank you so much for such a positive and kind review of your experience working with our DCH Millburn Audi service team. We love hearing how much you enjoy our waiting area and amenities. Caring for your Q5 is our sincerest pleasure, and we're happy to provide you with first-class assistance to ensure you are safe and satisfied before getting back on the road. Travel safe and come back to see us again whenever we can be of service. We'll have the coffee ready!

January 09, 2023

Always a awesome experience with them quality work and service. I definitely recommend them thanks again DCH Millburn More

by Kennethdavid25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mizera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Audi Millburn responded

Hello Kenneth, It's always awesome to work with familiar faces here at DCH Millburn Audi. Thank you very much for complimenting the quality of work and service you receive every visit, and your trust in us with your vehicle's care. Travel safe and we'll see you again next service.

January 02, 2023

The service was very professional, efficient, helpful and friendly and I loved the informative video clip More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Lento
Jan 03, 2023 -

Audi Millburn responded

Hello Fran, We can't thank you enough for working with us to care for your vehicle here at DCH Millburn Audi. It was our pleasure to provide you friendly, professional and efficient help, and it's great to hear you value our video service as well. Travel safe and come back to see us again whenever we can be of assistance.

December 23, 2022

This is a rating for the Service Department, specifically Robert Valesquez, for cosmetic work done on a used car purchase. While they did not have a loaner for me the service department was seamless in get More

by Audi xxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Audi Millburn responded

Hello, Thank you so much for the very thoughtful review. Robert will be proud to hear his work was so appreciated by a valued client who drives out of their way to work with our team. We sincerely appreciate your patience with the loaner availability as well. It's our pleasure to be of service whenever you may need, so please don't hesitate to reach out to us again whenever we can help.

December 10, 2022

Everyone is efficient, pleasant, and helpful in getting the job done. The facility is beautiful, pristine, and easily navigated. More

by czricci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Audi Millburn responded

Hello, Thank you very much for all the wonderful compliments. We're proud of the upgrades that our facility has received, and it's always great to hear our DCH Millburn Audi guests enjoy them as well. It was our pleasure to provide pleasant and efficient assistance during your visit, and we wish you safe and happy travels ahead. Come back and see us again whenever we can be of help.

November 03, 2022

Very good service, timely but, costly. Will I return there for service of my Audi? Yes! Don’t drive what I can’t afford. More

by r3775948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Velazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Audi Millburn responded

Hello, Thank you for your business and critical feedback. Your compliments on the level of service we provide are sincerely appreciated. Regarding the cost of service, it is determined through several factors including certified technicians performing maintenance using OEM parts. Your satisfaction is very important to us, and I’d be happy to discuss this concern and any others you may have personally if you would like. Please feel free to reach out to me at the number below. Dawn McAdam Customer Service Representative 973-821-2002

October 31, 2022

I highly recommend this place to my friends and my relatives. Everybody here is so friendly and accommodating. I always feel like family whenever I visit this place. David Mizera, who usually atten More

by VRBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mizera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Audi Millburn responded

Hello, Our DCH Millburn Audi guests are part of the dealership family, and we can't thank you enough for such a wonderful review. David will love hearing how much you value his knowledgeable help, and it's our pleasure to continue providing friendly and accommodating assistance. Your recommendation means the world to us, and we'll work hard to maintain your confidence down the road. Travel safe and we'll see you again next visit!

October 30, 2022

Robert Velazquez was very helpful when I needed some help and I didn't have an appointment. The short video clips of the service update was very reassuring. Will definitely continue to go there for my vehicl More

by Marc
Recommend Dealer
Yes
Employees Worked With
Robert Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Audi Millburn responded

Hello Marc, It was our sincerest pleasure to be of service here at DCH Millburn Audi, and we'll be sure Robert hears how much his assistance was appreciated. We're also glad to learn you found value in our diagnostic video service. Travel safe and we'll see you again whenever we can be of help caring for your vehicle.

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