Audi Millburn - Service Center

quick response for service once I called I got an appointment in 2 days, but I got the recall notice in January and called then I was told I would be contacted when parts came i once I called I got an appointment in 2 days, but I got the recall notice in January and called then I was told I would be contacted when parts came in. After 2 months I called to follow up and got the appointment. More

35,000 mile oil change and inspection Although I was not able to qualify the use of a loaner car, the length of the service (approximately 90 minutes, per the service consultant) was short Although I was not able to qualify the use of a loaner car, the length of the service (approximately 90 minutes, per the service consultant) was short enough were I could stay at the dealership and wait. The elapsed time was actually 90 and all the necessary checks and the service was performed. I had one of the first appointments of the morning (7:30), so everything went smoothly. More

Efficient service Orlando is always pleasant, knowledgeable and efficient. There does appear to be a breakdown in communication between scheduling and parts, as I broug Orlando is always pleasant, knowledgeable and efficient. There does appear to be a breakdown in communication between scheduling and parts, as I brought this car in previously after a notification that they were ready to repair the ds airbag, but once I dropped it off and drove a loaner home, I was called to say they didn’t have the part. Very frustrating. I did not receive a customer survey after that visit. More

Painless experience Dealership is clean and employees friendly. Whole process was very quick and efficient. Paperwork was ready and organized; appointment was right on Dealership is clean and employees friendly. Whole process was very quick and efficient. Paperwork was ready and organized; appointment was right on time; car was out front ready to go. No problems at all. More

Was not too happy I dropped my car and drove away with the loaner a little bit before 9am. It’s 3pm and nobody called and the service phone rings with noone to pick it I dropped my car and drove away with the loaner a little bit before 9am. It’s 3pm and nobody called and the service phone rings with noone to pick it up. I called sales and they were able to find out my car status. That was the second time I called when sales informed me that service was already closed. They told me to come pick up the car right away. Poor customer service, but they did do a great job with the service and car was clean. More

Friendly service This was my first time using this dealership and I must say I was very pleased with the friendly service. The service advisor was very helpful. This was my first time using this dealership and I must say I was very pleased with the friendly service. The service advisor was very helpful. More

35k mile Service appt Service appointments are simple, quick and Audi provided a loaner car for the duration of service. The service advisor was knowledgeable and able to Service appointments are simple, quick and Audi provided a loaner car for the duration of service. The service advisor was knowledgeable and able to answer any questions or concerns I had. He kept in touch with updates and discussed my options on certain areas of concern. More

The service was overall excellent My experience has always been great. I am totally satisfied with the service and the customer service that I received from Mr Orlando. He is the best My experience has always been great. I am totally satisfied with the service and the customer service that I received from Mr Orlando. He is the best . Thank You for the great service..Mr Robert was also great with the service he provided. Yes I have referred my friends and family to the Millburn Audi dealership. I'm a satisfied customer. Thank You More

Quick annual service Orlando was great. My car was serviced quickly and Orlando was in touch to let me know when it would be ready. Made the service very easy. Orlando was great. My car was serviced quickly and Orlando was in touch to let me know when it would be ready. Made the service very easy. More

Very poor management and communication Service never answers the phone. When you leave a message, they never call you back. You have to make it a full time job to get through to someone. Wh Service never answers the phone. When you leave a message, they never call you back. You have to make it a full time job to get through to someone. When you walk into the dealership, nobody looks up to greet you. There is a new service advisor who is a woman who is the first person to actually treat me like a human being. She always looks up and says hello, but all of the men in service just look down for about 5 minutes before muttering, someone will be right with you. They are all so excited to pass you off to someone else. I have used Jack Daniels Audi and it is so superior. To me this seems like an issue from the top. The employees are not being incentivized to be courteous and friendly towards the customer. Hopefully you guys are beginning to realize this which is why you have the new addition in the department. More