Audi Millburn - Service Center

Excellent customer service! I received excellent customer service. No hassle with the drop off, had a loaner for a week at no charge because I was on a business trip when my car I received excellent customer service. No hassle with the drop off, had a loaner for a week at no charge because I was on a business trip when my car repairs were completed. Always a pleasure to do business here. More

Dealings with Service were very professional Greeted very professionally by Vanessa Robinson. Although the 10,000 mile service took longer than I expected, Vanessa kept checking in with me to ke Greeted very professionally by Vanessa Robinson. Although the 10,000 mile service took longer than I expected, Vanessa kept checking in with me to keep me informed. The free car wash was a nice touch. I did feel “nickel and dimed” having to pay $25 or so for tire rotation at this service. Cannot imagine why such an important activity is not part of the 10,000 mile service. Also the $2 “miscellaneous charge” was a mystery that wasn’t worth my time investigating. More

Courteous and Professional I was seen promptly. The person was courteous and explained what was to be done on the vehicle. My car was returned to me washed. All in all good s I was seen promptly. The person was courteous and explained what was to be done on the vehicle. My car was returned to me washed. All in all good service and I will be returning. More

Don't quite understand what this means Because they have always been awesome and dependable I can't see anything that needs improving. But, I wish you would cut down on the cookies otherwis Because they have always been awesome and dependable I can't see anything that needs improving. But, I wish you would cut down on the cookies otherwise Audi would have to build stronger cars. More

See Below This Audi dealer has the Best Customer Service I ever experienced. The Staff under Mr. Palmer is second to none. Always answers my questions, and alwa This Audi dealer has the Best Customer Service I ever experienced. The Staff under Mr. Palmer is second to none. Always answers my questions, and always assists immediately when I need service. I can't wait to get another Audi at the end of the lease. Just Awesome. This dealership shows more concern to their customers than any dealer I ever had Thank you Awesome Experience More

10,000 mile service Good overall service. Representative was courteous and knowledgeable. The service to the car was as expected. The car was washed and vacuumed. The Good overall service. Representative was courteous and knowledgeable. The service to the car was as expected. The car was washed and vacuumed. The wait was a bit longer than expected. More

Fantastic, honest-to-goodness service! Go see Orlando for your Audi service needs. Hands down he’s empathetic, shoots straight, and keeps his word. He listens, knows the tech, and is always Go see Orlando for your Audi service needs. Hands down he’s empathetic, shoots straight, and keeps his word. He listens, knows the tech, and is always polite. A perfect professional. More

Non satisfactory service I was told by Shonta in finance perma plate would take ~1.5hrs it actually took closer to 4hrs. I’m fine with it take longer just wish I was told this I was told by Shonta in finance perma plate would take ~1.5hrs it actually took closer to 4hrs. I’m fine with it take longer just wish I was told this so I can adjust my schedule acordingly. Also when asked if any special precautions should be taken after application of perma plate, the service rep told me to clarify that with finance person because she did not know. That was not acceptable answer to me. Whether or not the work is outsourced to a different company, DCH Audi service department should be able to provide me that basic information. More

Pleasnt Experience I appreciated the call back after i missed an appt. Service was fast, courteous and trouble free. Waiting area was clean and comfortable, and the wa I appreciated the call back after i missed an appt. Service was fast, courteous and trouble free. Waiting area was clean and comfortable, and the water was cold and filtered More

Not what I expected My car suddenly showed brake warning lights on Monday while I was driving. I called Audi shortly after they opened Tuesday am and left a message with My car suddenly showed brake warning lights on Monday while I was driving. I called Audi shortly after they opened Tuesday am and left a message with service department. The service department NEVER called me back. I called several times Tuesday but never got to a person - only got voice mail so didn't bother to leave a second message. I find this disturbing especially given that I had concerns of whether it was safe to drive my car. On Wednesday I drove to the dealership to see if I could get service. They were willing to look at it and ended up fixing my brakes. More