Audi Millburn - Service Center

Orlando is the best!!!! Orlando and Don Kim are the best. You should give them a raise. Love my new Audi A6. DCH always treats the customer first. Thank you Orlando and Don Kim are the best. You should give them a raise. Love my new Audi A6. DCH always treats the customer first. Thank you More

Appointment 8:45 am appointment and sat around until about 10 before my car was looked at. Sales had promised some services included when I purchased the car but 8:45 am appointment and sat around until about 10 before my car was looked at. Sales had promised some services included when I purchased the car but service refused to provide them. More

A5 oil service Service rep was very courteous and helpful. Work was done as requested and a problem identified during the vehicle inspection was handled very well a Service rep was very courteous and helpful. Work was done as requested and a problem identified during the vehicle inspection was handled very well and timely. More

I got what I needed, but I felt ignored My problem got diagnosed, parts were ordered, and an appointment was made for installation. So - I will have everything I need. However, I am not as My problem got diagnosed, parts were ordered, and an appointment was made for installation. So - I will have everything I need. However, I am not as pleased as I would like to be because the service representative did not seem to have time for me. I went to his desk after waiting over two hours to ask what was going on with my car- that was when he briefed me. Then I was asked to wait a little while for him to finish something, and he would finish up with me. I waited another 20 minutes and then went to his desk again because I couldn't wait much longer. Only when I initiated the conversation did he tell me what the next steps would be, etc. i understand that the service department is very busy and that my problem was not an easy one to solve, but I had an appointment and should have been responded to more directly and quicker. More

Courteous and Efficient My low tire pressure warning light came on. I contacted the DCH Millburn Audi service department and they said to bring the car right over (no need to My low tire pressure warning light came on. I contacted the DCH Millburn Audi service department and they said to bring the car right over (no need to schedule). I arrived, was greeted with a smile, and given a service ticket to bring to the service desk. In under an hour the required repair was completed and I was on my way. Wonderful! More

Outstanding Service I have been using DCH Audi for service since purchasing my vehicle there in 2010. Over the past eight years I have received outstanding service from I have been using DCH Audi for service since purchasing my vehicle there in 2010. Over the past eight years I have received outstanding service from DCH Millburn Audi. On every occasion that I visit the dealership, I am always treated like I'm "one of the family" and not merely just another customer. My initial sales experience with General Sales Manager Al Khouri, was the most pleasant vehicle purchase experience I have ever had. Al is the consummate gentleman who always goes out of his way to make my visits special (even though I am not there to purchase a new vehicle ... at least not yet!). Service Manager Al Palma and his team provide outstanding service and make sure that I am always treated like a VIP. Their work is always well done and they never try to up-sell or push service that isn't needed. More

I've become a Loyal DCH Audi customer I've become a loyal DCH Millburn Audi repeat customer due to the great service, knowledgeable and friendly staff and the amazing and reliable cars I'v I've become a loyal DCH Millburn Audi repeat customer due to the great service, knowledgeable and friendly staff and the amazing and reliable cars I've consistently experienced for over 10 years. I was relieved the service department found things to make my car safer for the long distant drives I'll be taking this summer. Vanessa, the service representative, made me so comfortable during the visit. When my lease expires in a couple of months, I'll return to Joe Hodczak once again because his knowledge of cars and the car industry is extremely impressive. It's nice to have someone to trust in the automotive industry, and his recommendations for my type of driving have been invaluable. More

Problem Solved I had an issue with what I thought was a brake problem. When I shared my experience with David. He was able to clarify that the nose may have been cau I had an issue with what I thought was a brake problem. When I shared my experience with David. He was able to clarify that the nose may have been caused by a small pebble getting stuck in the brake pad which caused the squeaky noise. He did a diagnostic and let me know everything was okay. I was also pleasantly surprised that the service technician offered to wash and clean my car. I left more aware, feeling relieved, and having a cleaner card to boot. Thanks! More

service brought car in for a problem with the driver side wheel noise; and why brakes still squeal after 16 months and 10000 miles...instead the passenger sid brought car in for a problem with the driver side wheel noise; and why brakes still squeal after 16 months and 10000 miles...instead the passenger side was worked on to diagnose and nothing was done with the drivers side wheel hum and the squeaky brakes...and I was told that the loaner vehicle that was to be there for me was not available but the audi assist driver would take me to my office; however there was no driver to take me back..not a big deal but annoying More

Fantastic My last regular maintenance appointment at DCH was a great experience. Everything was handled professionally and on time. I would recommend DCH to any My last regular maintenance appointment at DCH was a great experience. Everything was handled professionally and on time. I would recommend DCH to anyone looking for a superior service experience. More