Audi Millburn - Service Center

Orlando was very helpful I had the opportunity to work with Orlando Nieves who was a great!!! He should be the example for all the staff to follow in I had the opportunity to work with Orlando Nieves who was a great!!! He should be the example for all the staff to follow in More

SRS light on ( air bag ) SRS bag light on dash board , left the Q3 2018 . Parts arrived after a week still not fix the problem . Almost 2 wks to fix srs ( I know it’s for my s SRS bag light on dash board , left the Q3 2018 . Parts arrived after a week still not fix the problem . Almost 2 wks to fix srs ( I know it’s for my safety but how come takes 2 wks to fix the problem ) got a loaner car thanks . I guessed I was not the priority ???? More

Major Service Service advisor was helpful, professional and upbeat. All issues were investigated and most were addressed (remainder items either did not present fo Service advisor was helpful, professional and upbeat. All issues were investigated and most were addressed (remainder items either did not present for the technician or required more information from me). Turnaround time and responsiveness were terrific. More

Maintenance Vanessa was WONDERFUL! As usual, both of our cars were serviced in a timely fashion! Vanessa made the whole experience easy especially since we broug Vanessa was WONDERFUL! As usual, both of our cars were serviced in a timely fashion! Vanessa made the whole experience easy especially since we brought both of our Audi’s in.!Loved catching up with our salesman Joe! More

Service - Oil change It was a usual oil change and waited at the facility. It took 1-1/2 hours which was long considering I had the appointment. It would be nice if the te It was a usual oil change and waited at the facility. It took 1-1/2 hours which was long considering I had the appointment. It would be nice if the tech folks looked at the stuff and recommended the service as opposed to just blindly recommending services needed on the vehicle. More

Prompt, friendly attention and excelllent communication You know those sometimes hard to understand messages associated with the dashboard icons? Well I got one. This dealership explained the possible mal You know those sometimes hard to understand messages associated with the dashboard icons? Well I got one. This dealership explained the possible malfunctions associated with one of the icons that appeared on mine; promptly checked the computer in the Audi to determine the specific concern; promptly ordered the needed parts; and communicated the status of the order; and finally called to let me know the parts were in and I could set up an appointment with a loaner car to use. Then, because the job took 2 days, I was kept up to date on the status of the work, and the contact person I could call on each of the days. Because the attention, communication, and consideration were so excellent, I am happy to submit this review. More

Super Friendly Appointment Came for a repair and to purchase my Audi at the end of the lease. Everyone was so friendly. I felt relaxed and comfortable with each and every perso Came for a repair and to purchase my Audi at the end of the lease. Everyone was so friendly. I felt relaxed and comfortable with each and every person I met with. Great experience. More

Good Service The service was timely and efficient. I waited for my car to be serviced in a comfortable chair and surroundings. I have been coming for service for The service was timely and efficient. I waited for my car to be serviced in a comfortable chair and surroundings. I have been coming for service for many years. More

Vanessa is the best you have Vanessa is a treasure Personable Helpful A pleasure to do business with Service department has always been very helpful even on recurring proble Vanessa is a treasure Personable Helpful A pleasure to do business with Service department has always been very helpful even on recurring problems Always get them solved in an easy manner More

Robert: Best Audi Service Adviser I've Ever Worked With Owning two 2016 Audis, there have been plenty of opportunities to work with dealership service advisors over the past couple of years. Being dissatisf Owning two 2016 Audis, there have been plenty of opportunities to work with dealership service advisors over the past couple of years. Being dissatisfied with my dealership of origin, a colleague recommended Millburn for some needed repairs. Robert Velasquez was the key to my experience: great efficiency, regular and professional communication, and he clearly recognizes the importance of doing the right thing. When parts department dropped the ball, Robert was the person who picked it up and kept me abreast of the plan forward. He is hands down deserving of accolades, and has earned my respect, appreciation and future business. More