Audi Millburn

Efficient service Orlando is always pleasant, knowledgeable and efficient. There does appear to be a breakdown in communication between scheduling and parts, as I broug Orlando is always pleasant, knowledgeable and efficient. There does appear to be a breakdown in communication between scheduling and parts, as I brought this car in previously after a notification that they were ready to repair the ds airbag, but once I dropped it off and drove a loaner home, I was called to say they didn’t have the part. Very frustrating. I did not receive a customer survey after that visit. More

Bought 2018 New Audi Q7 Great buying experience with Tony Lento at DCH Millburn Audi. From my first phone call until I picked up the Q7, it was one of the best experience I h Great buying experience with Tony Lento at DCH Millburn Audi. From my first phone call until I picked up the Q7, it was one of the best experience I have had with a dealer. Great overall experience! More

Repeat customer satisfied but insulted Don Kim was extremely helpful and patient but the finance manager was a bit rude when I explained I had to put the transaction on hold in order to pic Don Kim was extremely helpful and patient but the finance manager was a bit rude when I explained I had to put the transaction on hold in order to pick up my son from school. I had explained the situation to Don, he understood but the finance manager was rude. That day I spent over $40 in Uber fees to get around and back to the dealership. I feel like my situation should have been understood especially since the car wasn't ready. More

Painless experience Dealership is clean and employees friendly. Whole process was very quick and efficient. Paperwork was ready and organized; appointment was right on Dealership is clean and employees friendly. Whole process was very quick and efficient. Paperwork was ready and organized; appointment was right on time; car was out front ready to go. No problems at all. More

Was not too happy I dropped my car and drove away with the loaner a little bit before 9am. It’s 3pm and nobody called and the service phone rings with noone to pick it I dropped my car and drove away with the loaner a little bit before 9am. It’s 3pm and nobody called and the service phone rings with noone to pick it up. I called sales and they were able to find out my car status. That was the second time I called when sales informed me that service was already closed. They told me to come pick up the car right away. Poor customer service, but they did do a great job with the service and car was clean. More

Friendly service This was my first time using this dealership and I must say I was very pleased with the friendly service. The service advisor was very helpful. This was my first time using this dealership and I must say I was very pleased with the friendly service. The service advisor was very helpful. More

Great experience I had a really great experience working with Erik to purchase my A4. He was extremely helpful and attentive. I look forward to my next purchase with h I had a really great experience working with Erik to purchase my A4. He was extremely helpful and attentive. I look forward to my next purchase with him. More

35k mile Service appt Service appointments are simple, quick and Audi provided a loaner car for the duration of service. The service advisor was knowledgeable and able to Service appointments are simple, quick and Audi provided a loaner car for the duration of service. The service advisor was knowledgeable and able to answer any questions or concerns I had. He kept in touch with updates and discussed my options on certain areas of concern. More

The service was overall excellent My experience has always been great. I am totally satisfied with the service and the customer service that I received from Mr Orlando. He is the best My experience has always been great. I am totally satisfied with the service and the customer service that I received from Mr Orlando. He is the best . Thank You for the great service..Mr Robert was also great with the service he provided. Yes I have referred my friends and family to the Millburn Audi dealership. I'm a satisfied customer. Thank You More

Very poor management and communication Service never answers the phone. When you leave a message, they never call you back. You have to make it a full time job to get through to someone. Wh Service never answers the phone. When you leave a message, they never call you back. You have to make it a full time job to get through to someone. When you walk into the dealership, nobody looks up to greet you. There is a new service advisor who is a woman who is the first person to actually treat me like a human being. She always looks up and says hello, but all of the men in service just look down for about 5 minutes before muttering, someone will be right with you. They are all so excited to pass you off to someone else. I have used Jack Daniels Audi and it is so superior. To me this seems like an issue from the top. The employees are not being incentivized to be courteous and friendly towards the customer. Hopefully you guys are beginning to realize this which is why you have the new addition in the department. More