Audi Meadowlands

It is with great pleasure that I extend this brief correspondence. I have been a proud Audi client for over three years now. You find so many people that will take time out of their day to complain correspondence. I have been a proud Audi client for over three years now. You find so many people that will take time out of their day to complain about the issues they may have experienced, however will not use the same energy to discuss or acknowledge dedicated individuals. Well I can safely say that I have and will do both when required. Allow me a brief introduction, I am at the tail end of my Audi 2010 Q5 lease- in which I will return sometime this week to pick up my new 2014 Audi Q5. The reason it’s very important for me to share this information is because my experience with Audi especially service and now sales with the new 2014 Q5 has been nothing short of remarkable. Past experience with service each and every time was commendable. I felt like I belonged to the Audi family. I have to praise Blanca Simpson for her OUTSTANDING customer service during the 3.5 years I have had my car. She is very knowledgeable about the service and overall company. She is the epitome of EXCELLENT customer service. She has always kept me in the loop of what updates were required, , the progress of service, followed through with follow up calls, just a very, extremely very sweet and tentative individual. She is one of the reasons, I’ve entered into another lease agreement. I can’t thank her enough for her EXCEPTIONAL service and if there is a customer service award –she should be the first recipient. Over the past 18 years –I have leased vehicles with various companies and hands down Audi is the best!!!!! My experience in the beginning (prior to Blanca Simpson) was nowhere near what it is when she took over my account. It was a rocky start but a remarkable finish. I look forward to more great service experiences with my new 2014 Q5. Due to the great service experience, it led me to inquiring about entering into another lease agreement (in which I have done successfully). I was introduce to Edwin Mercedes another great individual. I went into the dealership with everything on my mind that was essential to entering into another agreement (i.e. vehicle, color, payment, extras, etc….) for him to transition my thoughts into reality was impeccable. He was extremely accommodating and went that extra mile to get what I wanted. He took his time and went over different options available to me. I felt very important for him to really cater to my needs and he did it with compassionate professionalism. He too provided exceptional customer service. I am more than sure this is not the first message you have received regarding Blanca Simpson and/or Edwin Mercedes outstanding customer service. I commend Audi and their entire establishment for having the best individuals in customer service. I look forward to another 4 years of GREAT customer service. Happy Holiday’s to Audi associates and their famiies! More

A dealership for drivers! Instead of disparaging me for A dealership for drivers! Instead of disparaging me for wanting a manual transmission - they were accommodating! Above average customer service and A dealership for drivers! Instead of disparaging me for wanting a manual transmission - they were accommodating! Above average customer service and assistance. Salesperson and the sales manager went above and beyond to make sure the car worked for my specialized needs. More

I brought my car in for the 35,000 mile service. The Service department called to remind me, which is excellent. I feel like I am part of the family, they always take excellent care of me. I love my Aud Service department called to remind me, which is excellent. I feel like I am part of the family, they always take excellent care of me. I love my Audi... More

I've been looking for an Audi A4 to take my family on roadtrips and run errands around the city. We were ready to purchase at any moment, but found our experiences at the Brooklyn and Manhattan Audi dea roadtrips and run errands around the city. We were ready to purchase at any moment, but found our experiences at the Brooklyn and Manhattan Audi dealerships miserable. Technically, I felt the co-worker did their job on site, but when it came time to follow through, they never did. Even after they said that they will most certainly call us, we never received a call or an email. We checked the junk/spam folders and found nothing. The whole experience can be summed up as 'snobby'. So we went online and looked for the best rated Audi dealership, which was Audi Meadowlands. The dealership was very pleasant. There was a nice open friendly vibe from everyone. It felt genuine. We got Steve Seigal as our sales person and he was extremely friendly and helpful. He understood what we wanted from our A4 and never pressured us into unnecessary upgrades, but when we had questions, he always provided helpful information for us to make easy decisions. Everyone from Steve to the financial manager was extremely patient, helpful, and friendly. Even after driving off the lot, Steve kept in touch to help answer any questions and concerns. I highly recommend this dealership and will most certainly be bringing my Audi here for all maintenances. More

I had a very good experience. Will consider buying another vehicle due to this. Omar was very accomedating and a pleasure to be around. Thank You another vehicle due to this. Omar was very accomedating and a pleasure to be around. Thank You More

My experience with Dean was GREAT!!! He addressed all of my questions and concerns and was very thorough!!! He was a pleasure to work with! my questions and concerns and was very thorough!!! He was a pleasure to work with! More

Very good experience. Marilyn was professional, knowledgeable, informative and very organised. My credit manager Tim was also very professional and knowledgeable. Overall I would recommend this dea knowledgeable, informative and very organised. My credit manager Tim was also very professional and knowledgeable. Overall I would recommend this dealership. More

I had the pleasure of working with Steve Seigel on purchasing my new Audi. To be perfectly honest, we just moved to the New York area from Toronto where we had built a long term relationship with our purchasing my new Audi. To be perfectly honest, we just moved to the New York area from Toronto where we had built a long term relationship with our local dealer. As soon we we walked into the Audi Meadowlands dealer and met Steve, it was like we already had that relationship. I can't say enough good things. You can tell that he not only loves the cars that he sells, but he works with pride. The latter is most important. I know that for the upcoming years of owning this car, I will be taken care of. And that is something I will always pay a premium for. He has made sure that everything I needed was seamless and effortless. Truth is he isn't a salesman, he's a brand/client specialist; and earns that title. In fact the entire staff at the dealership have always been courteous and professional. "No" just doesn't exist here, so bring your expectations and your requirements and be assured you will be taken care of. After purchasing the car we spent a good 45 minutes to hour going over the features and me getting a tutorial on how everything works; which was helpful given this was my first Audi. All in all, I can't recommend this dealership enough; especially if Steve is helping you out. More

It was fast, it was easy it was friendly and the loaner was great and my car was clean when I picked it up. Great experience. was great and my car was clean when I picked it up. Great experience. More

These folks go out of their way to provide an exceptional service experience. They do whatever they can to make the service experience convenient from the call to schedule the appointment to picking up the service experience. They do whatever they can to make the service experience convenient from the call to schedule the appointment to picking up the car. They always provide the option of a loaner car or to wait. The loaner cars are terrific because most (seem to) have at least Navigation which is so convenient. The cares are also clean. This particular visit I had some questions about how my A5 works, specifically, the gear box ratio. Yvonne immediately went in to the service area who came back with Pablo, who took the time to go for a ride with me in the car and to answer all of my questions. I used to absolutely HATE having to have my car serviced but those days are over! More