
Audi Meadowlands
Secaucus, NJ
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Steve was outstanding from the time we went in to meet him until we pulled off the lot with our new car. We explained that we had just stopped by on our way to the BMW dealership because we were buying t him until we pulled off the lot with our new car. We explained that we had just stopped by on our way to the BMW dealership because we were buying the X5. We hadn't test drove the Q5 so thought we would stop to check it out first. Meeting Steve was great because he made the experience fun and enjoyable. During the process of the car being ordered and delivered, Steve kept us in the loop on where it was and how far along they were in making it, etc. He had explained that he would provide us with updates along the way and he did just that. He was fair in pricing and was patient with us we made our decisions about the details we wanted in the car. It was a great experience and Steve would be someone I recommend going to see. We are excited about our fantastic new car!! Steve was awesome!!! More
Customer Service was excellent! The timing, expense Customer Service was excellent! The timing, expense and nature of the repair were also discussed thoruoughly prior to my visit. I was kept abreast Customer Service was excellent! The timing, expense and nature of the repair were also discussed thoruoughly prior to my visit. I was kept abreast of the repairs as they were taking place and the car was returned to me at the time I had discussed with the Service team. Candida Diaz is truly an asset to the Audi team, it was a pleasure dealing with her! More
From the start of the sale to the finish, everything was easy and painless. Steve handled all of the negotiating, which made me feel comfortable. He gave me different choices to make sure I was happy with easy and painless. Steve handled all of the negotiating, which made me feel comfortable. He gave me different choices to make sure I was happy with the car. The sale and delivery of the car was very fast, please do not change a thing and I will be back. More
On Tuesday, January 7 at 5 pm I had gotten in my car to start my 50+mile drive home from work. My car started shuttering every time I pressed the accelerator pedal. I called Blanca Simpson at the Audi Mead start my 50+mile drive home from work. My car started shuttering every time I pressed the accelerator pedal. I called Blanca Simpson at the Audi Meadowlands Service center, told her my problem and asked if she could help me. Blanca was extremely helpful and even went as far to state what she thought the problem was over the phone. The service department usually would close by the time that I got there at 6pm, but Blanca told me to come in anyway and said she would help me out. Blanca had the service technician Mkie Lanzellota bring my car in, looked at it and sure enough Blanca was correct that the issue was a bad ignition coil. Mike and Blanca suggested that I change all 8 of them so that I wouldn't be back in the next few weeks with another bad coil. Mike and Blanca stayed until 7:30 that night to make sure my car was taken care of. I drove out with my car fixed and a great customer service experience. Please tell Blanca and Mike that I am grateful for going above and beyond and their great customer service! Thanks again! More
The sales person was great, friendly, knowledgeable and prompt. Would recommend her to my friends and family. Overall we had a great expriance from the moment we entered the showroom untill we picked up prompt. Would recommend her to my friends and family. Overall we had a great expriance from the moment we entered the showroom untill we picked up the car. More
Yvonne is extremely helpful! Every time we need to bring either car in, she takes care of us to help accommodate our needs and works with us. Thank you for great service as always! either car in, she takes care of us to help accommodate our needs and works with us. Thank you for great service as always! More
I was in the market for a new Audi and I had visited two other dealerships before finding myself at Audi Meadowlands. I was greeted by a very friendly receptionist who introduced me to Dean Birth and right other dealerships before finding myself at Audi Meadowlands. I was greeted by a very friendly receptionist who introduced me to Dean Birth and right away I knew I had find the place I was going to buy my next car. Dean worked quickly to find the exact car I wanted and had me on a test drive the next day. Within four days I had the car in my possession. That is what I call instant gratification. I have to say, working with Dean and Audi Meadowlands was the most painless car buying process of my life. If you are in the market for an Audi, I totally recommend going to see Dean at Audi Meadowlands. More
I just got my new A6 Prestige 3.0 TFSI. Dean Birth has provided an outstanding level of customer service and demonstrated great professionalism. Dean is very knowledgeable, listens and is really working h provided an outstanding level of customer service and demonstrated great professionalism. Dean is very knowledgeable, listens and is really working hard to find the right solutions. Would definitely recommend him. More
I've had the opportunity of buying several Audi vehicles and all of them have been from Audi Meadowlands. Many reasons could explain that, among them the staff at the facility are the best, nice, f vehicles and all of them have been from Audi Meadowlands. Many reasons could explain that, among them the staff at the facility are the best, nice, friendly, willing to help at any time, but the best of all is my salesperson, Edwin Mercedes whom I call him "El fuerte" which in English is translated to "The Strong", he' ll do anything is in his hands (will go further if necessary) to help you with all your needs for your Audi vehicle, from the buying process to the post acquisition, meaning that he won't stop helping you in the most friendly and honest way even after you long bought the car. He is the best at Audi and probably among all the Audi Dealers, I recommend that CEO Audi of America takes into consideration the profesionality, friendliness and capacity of this person to spread it to other Dealers so the level of quality to our brand remains at only one level, SUPERIORITY among the luxury car segment. Audi needs to keep building such high quality, design, well built, cutting edge technology with THE BEST OF THE BEST QUATTRO SYSTEM, beautiful vehicles so our brand maintains its grow the way currently is undergoing, because by combining all of those factors and many other ones, people will continuosly fall in love with AUDI. As long as I have the Opportunity I will always buy my cars at Audi Meadowlands, of course, under the leadership of Edwin Mercedes, example of what every Audi Dealer should have for the excellence. CEO, VPs, GM and all other Audi representatives please learn and keep growing as my salesperson is doing. THANKs. More
I only trust your facility and its because of Bianca. I only trust your facility and its because of Bianca. She always delivers the utmost level of customer service and ensures that I am completely "sat I only trust your facility and its because of Bianca. She always delivers the utmost level of customer service and ensures that I am completely "satisfied". More