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Audi Lubbock

Lubbock, TX

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168 Reviews

1949 W Loop 289

Lubbock, TX

79403

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168 Reviews of Audi Lubbock

July 08, 2021

Great Service from Hood Morning to Goodbye! Excellent explanations and sincere care for you and your vehicles well being. They make you feel like family not jus a customer. They are dialed in don’t chang More

by Camshaft1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando-Service
Jul 09, 2021 -

Audi Lubbock responded

Thank you so much for your wonderful review! Your satisfaction means so much to us, and we are thrilled that we could consistently make you feel like the valued customer that you are. It is our pleasure to assist you in any way possible, and we hope to continue serving you and your automotive needs for years to come!

June 22, 2021

Orlando Estrada is the best! He is very professional and does everything he can to help me out. More

by MS5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
Jun 23, 2021 -

Audi Lubbock responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

June 10, 2021

Jason Byford and Mike Tijerina were an awesome sales and finance team! It was best car buying experience I’ve ever had. Go see them! More

by Cadigirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Go
Jun 23, 2021 -

Audi Lubbock responded

Thank you for your time and feedback. We are so happy to hear that the very best new car buying experience you have ever had was with us! We look forward to seeing you again when your vehicle is ready for its first service. Enjoy your new car!

June 05, 2021

Great service. Fabian was a big help came through with what he said he would. Would highly recommend them to anyone looking to purchase any vehicles. More

by Richraider
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
Jun 23, 2021 -

Audi Lubbock responded

Rich, on behalf of everyone here at Audi Lubbock, thank you for your thoughtful review. We appreciate your willingness to recommend us to others and look forward to an opportunity to serve you again.

May 30, 2021

Our service advisor was Orlando Estrada. It was wonderful. He was very helpful and accommodating. Ask, very professional and knowledgeable. Answered questions and explained work needed thorough More

by Happy Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
Jun 23, 2021 -

Audi Lubbock responded

Thank you for sharing this review with us. Orlando and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail.

May 28, 2021

I have been visiting the service dept periodically for past 3.5 years. Orlando Estrada has been the service manager since the beginning, and he has done great job every time I go in. Most were scheduled v More

by Jim Darnell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada
Jun 23, 2021 -

Audi Lubbock responded

Jim, thank you for your time and for your loyalty to Audi Lubbock the years. We are delighted to hear that Orlando has provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

May 27, 2021

These guys are the best service department I've ever done business will 5 stars all day every day..we will be back Again and again More

by bighsquared
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando, Tracy Page
Jun 23, 2021 -

Audi Lubbock responded

Thank you for your kind review. We are delighted to hear that the best service you have experienced has been by us here at Audi Lubbock! Please let us know when it is time for your next vehicle service. We would be happy to help!

May 12, 2021

Highly recommend Audi Lubbock for you car buying needs. Very easy to do business with and appreciate the time spent ensuring all questions were answered and the buying experience was pleasant. More

by Dana Muncy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi, LeRoy, Jason
Jun 23, 2021 -

Audi Lubbock responded

Dana, on behalf of everyone here at Audi Lubbock, thank you for your thoughtful review. We appreciate your willingness to recommend us to others and look forward to an opportunity to serve you again.

April 28, 2021

Orlando Estrada did an excellent job as service manager working to make sure we were well taken care of and everything was done in a timely manner. First class service doesn’t just happen. Someone behind More

by dkrobinson401
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada, Tracy Page
Jun 23, 2021 -

Audi Lubbock responded

Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Audi Lubbock strives to offer our customers exceptional service both before and after the sale.

April 27, 2021

When the loaner car came out, they sent it back to be washed because they were not happy with the condition. The video sent of the things they recommended was helpful. More

by derekgurley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Estrada , Tracy Page
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