Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Audi Lehi - Service Center

Lehi, UT

4.5
133 Reviews

133 Reviews of Audi Lehi - Service Center

Sort by
August 30, 2024

Everyone is friendly and helpful. The waiting area is nice and the snacks are appreciated! I came in for an oil change and waited for my car. I was happy it only took 90 minutes. I l More

by lizwindsor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Addie Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caden
Report | Print
Sep 10, 2024 -

Audi Lehi responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

August 30, 2024

Axson always has a smile on her face, is super helpful with arranging Ubers and explaining car issues, and represents Audi in an extraordinary positive way! More

by JARENDMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Axson Kabwere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Audi Lehi responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

August 29, 2024

Two hours and twenty minutes for an oil change. Not acceptable and I was 10 minutes early for my appointment b More

by Brent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
Report | Print
Aug 29, 2024 -

Audi Lehi responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Simon Millican, Service Manager simonm@kengarff.com

August 25, 2024

Excellent service and communication. They took a lot of time to explain what my car needed. The service was quick. More

by Erics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Audi Lehi responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

August 24, 2024

Excellent customer service, she helped me to solve my ride back home and ride to pick up my car. Thanks More

by Ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Axson Kabwere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 24, 2024

From everything to when I dropped my car off to it getting fixed it was the worst customer service and job done on my car to date. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Darais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Audi Lehi responded

Hi William, we're sorry to hear that you were unsatisfied with your experience here. If you would like to discuss this further, please contact me. Thank you. Simon Millican, Service Manager simonm@kengarff.com

August 23, 2024

Great service and people! I use them extensively and will continue to do so. Thanks More

by curtis21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Addie Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie Moser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Axson Kabwere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Dahi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sadie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Mullican
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Report | Print
August 22, 2024

They were professional and went above and beyond to help me get my car serviced. More

by visas_mints.04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Dahi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Audi Lehi responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 21, 2024

If I can give 0 stars I would the staff was so rude! The price gouging is crazy. Will never take my car back. More

by Meghan wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allie Moser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Dahi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Audi Lehi responded

Thank you for your review, Meghan. It’s important to us that every customer has a positive experience at our dealership, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this. Simon Millican, Service Manager simonm@kengarff.com

August 21, 2024

When trying to call service, I did not get a live body at least 3 times. Part of the service I asked for was not done, but the service rep said they did the best they could. But they didn’t even open the pac More

by Jacque.millard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Addie Heath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Audi Lehi responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Simon Millican, Service Manager simonm@kengarff.com

1
...
7
8
9
...
14