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Audi Lehi - Service Center
Lehi, UT
184 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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184 Reviews of Audi Lehi - Service Center
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July 11, 2024
Even though I didn’t purchase my car there I was treated extremely well. The service was done quickly. extremely well. The service was done quickly. More
by cenglish52
Verified CustomerEmployees Worked With
July 04, 2024
Audi Lehi service department is quick and thorough. They explain what will be done and give reasonable time estimates for the work. Rich is great to work with behind the counter. They explain what will be done and give reasonable time estimates for the work. Rich is great to work with behind the counter. More
by rickhutchins77
Employees Worked With
Ricch
December 27, 2023
I purchased a new 2018 Audi Q7 a little over 4 years ago. Completed all services and oil changes at the dealer.. Then last month the engine died while driving on I-80. I had it towed to Lehi Audi. Ken Garff Completed all services and oil changes at the dealer.. Then last month the engine died while driving on I-80. I had it towed to Lehi Audi. Ken Garff Lehi Audi wanted $35,000 to replace the engine, more than the current value of the car. We were offered $3,500 by the dealer so they could take it to auction and 10% off MSRP on a new Audi. North America Audi says all reimbursement is up to the dealer. It’s a total loss to us. I expected MUCH more from Audi for a $60,000 car meticulously maintained, and couldn’t be more disappointed in Ken Garff Lehi Audi. Audi will never see us cross their threshold again. It’s hard to find the words that express our disappointment and anger. More
by Kcsullivan13
Employees Worked With
Service and General manager
March 28, 2023
I took my car in for service and accidentally left my wedding ring in my middle console and when I picked up my car it was gone. When I asked about it they said we wouldn’t take it of course. I don’t kno wedding ring in my middle console and when I picked up my car it was gone. When I asked about it they said we wouldn’t take it of course. I don’t know where to go from here More
by Kris
Employees Worked With
Service
December 30, 2022
Poor customer service, bordering on dishonest. We are the original owners of a 2014 A3 with <50k miles. Our vehicle had an airbag recall notice outstanding for about a year. An airbag recall i We are the original owners of a 2014 A3 with <50k miles. Our vehicle had an airbag recall notice outstanding for about a year. An airbag recall is probably something a reasonable and prudent person would be worried about, right? Well, the dealership kept telling us they couldn't obtain the part(s). Time came for our regular maintenance, and when we tried to schedule it online (and include the recall service request), the online scheduling system showed there were no available appointment dates, ever! So, we simply scheduled a regular maintenance, and when I dropped the vehicle off I asked again about the airbag recall. The service rep gave me a song and dance about "parts in Ukraine" or some such nonsense, so I asked him to have the Service Manager call me. You know what? The airbag parts "magically" appeared that day. I personally felt the entire experience was borderline false and misleading. Good news, the airbag recall is now complete. During the maintenance, the technician reported that our battery was failing. Not a surprise, the car is 8 years old and the battery is OEM. I asked my service rep if I could just buy a battery at the auto parts store and change it myself, and he said yes. Well, I know a little bit about this topic, so I probed deeper, and asked if there was anything I needed to be careful of if I switched the battery. Our service rep said "Well, yes, the vehicle has to be programmed to the battery (or the battery programmed to the vehicle - I can't recall which was given), otherwise it won't work." I was pretty unhappy at this point, and asked why he didn't share this nugget of information up front. I even went so far as to tell him that had I swapped the battery myself, and had problems with the vehicle not recognizing the battery, that I would have been a much less pleasant customer. In order to avoid me losing my cool over a simple battery replacement, I forked over a small fortune to have the dealership replace the battery and saved everyone a ton of aggravation. Basically, my trust in this dealership is pretty much zero and I'm very disappointed with their integrity. More
by dkfrances
Employees Worked With
Greg Dimond
March 29, 2022
Just tried to set up appointment to get brakes Checked and a coolant problem and a recall. They can not even schedule me for 90 days. That is terrible service. 3/20/2022 and a coolant problem and a recall. They can not even schedule me for 90 days. That is terrible service. 3/20/2022 More
by kjg246810
Employees Worked With
Not sure name
September 27, 2021
On one visit I could not get anyone to tell me whether my tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, a tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, allegedly, could not be reached. Recently, I had a question about the warranty on my tires. The service department will NOT let you talk to anyone knowledgeable about your issue. The very nice young ladies who answer the phone can book an appointment or, if really pressed, promise to take a message. I left a message No one ever calls back. This is either an incompetent or over-whelmed organization hiding the ball. More
by Unhappy Mike
Employees Worked With
I spoke with two people answering the phone and one person in parts
August 24, 2018
Won't service Audi recalls!!!!!!!!!! We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Aud We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Audi. Ken Garff Audi has refused to honor the air bag recall giving us nothing but the run-around how they don't have parts and we have been put on a list. Audi makes a great car. Ken Garff service sucks. More
by Dean Anderosn
Employees Worked With
Jamie Jensen, Brandon Robinson, Craig Madsen, Jordan Stephan, Brandon Kearns, Brandon Rigby, Greg Dimond, Justin Hunsaker
