Audi Lehi

Zach did a great job signing me in and keeping me up to date on how the service was progressing. A very positive experience, thanks! date on how the service was progressing. A very positive experience, thanks! More

I’ll start out by saying we are very knowledgeable in the industry and we have owned dozens of Audis before. We had a great experience with Joel at Audi Lehi. However, when it came to negotiations, we gave a industry and we have owned dozens of Audis before. We had a great experience with Joel at Audi Lehi. However, when it came to negotiations, we gave a reasonable offer with our trade in and we had a terrible experience with Gio Guiullo. He stepped in as the “sales manager” to discuss the number we wanted to be at, and was all fired up and came at us very aggressively. We were confused and unsure why he was so rude to us, when we hadn’t even worked with him at all. Joel was absolutely amazing, but we immediately got up and left and did not buy the car because we were treated absolutely horribly by someone who we were just meeting for the first time. I don’t think anyone should ever talk to a potential customer like that. We will refuse to work with Gio in the future, and will be buying a car elsewhere to make sure we don’t give him our business. More

Gio sold me two cars. He is genuine, kind and has a good sense of humor! He is genuine, kind and has a good sense of humor! More

I purchased a new 2018 Audi Q7 a little over 4 years ago. Completed all services and oil changes at the dealer.. Then last month the engine died while driving on I-80. I had it towed to Lehi Audi. Ken Garff Completed all services and oil changes at the dealer.. Then last month the engine died while driving on I-80. I had it towed to Lehi Audi. Ken Garff Lehi Audi wanted $35,000 to replace the engine, more than the current value of the car. We were offered $3,500 by the dealer so they could take it to auction and 10% off MSRP on a new Audi. North America Audi says all reimbursement is up to the dealer. It’s a total loss to us. I expected MUCH more from Audi for a $60,000 car meticulously maintained, and couldn’t be more disappointed in Ken Garff Lehi Audi. Audi will never see us cross their threshold again. It’s hard to find the words that express our disappointment and anger. More

I purchased a 2018 Audi Q5 on 8/25/2022. To date on 4/11/2022 I still do not have a physical copy of my registration or license plates for my vehicle. They failed to provide even an electron To date on 4/11/2022 I still do not have a physical copy of my registration or license plates for my vehicle. They failed to provide even an electronic copy of my registration until 11/18/22. They informed me on 11/18/22 that the package including my registration and plates was sent to the wrong address. I have not received any follow up on the matter from any of the staff at Audi Lehi or the Ken Garff corporation that owns them. I have made calls, sent emails, and even had my local Audi dealership reach out to them to assist, and still no response or update. I last spoke with the salesman I bought the car from on 3/27/2023 and still no response at this point. If this doesn't tell you about the business they run I don't know what will. More

My Name is Tom Alexander, my wife and I purchased our 9th Audi from Audi Lehi, Ut. This year. Over the years we purchased Audi’s from first rate big name dealers while living in Chicago land IL. And the Co Audi from Audi Lehi, Ut. This year. Over the years we purchased Audi’s from first rate big name dealers while living in Chicago land IL. And the Colorado front range. Occasionally an issue can arise in servicing the vehicle, I’ve seen a number of approaches over the decades that service manager’s use to deal with issues. We’ve had some great dealers over the years to work with but occasionally individuals on both sides can have a bad day. I have a saying “it’s nice to get a great deal but it’s the service that keeps you coming back”!!! Audi Lehi has been at the top of the rung but we did have a service issue recently that we wanted to discuss face to face with the manager. Porsche/Audi Lehi Service Manager Simon Millican after all the decades of owing Audi’s is at the pinnacle in his current position. Listening skills were the best I’ve ever encountered, people skills as well. No pandering, very genuine and fair, easy to talk with. Both the customer and his subordinates benefit from his leadership and that’s a win win. I worked in a lead service capacity for a worldwide company in 78 countries. Left that job and started my own business, worked as a consultant then accepted positions at two different companies. Plant manager and VP of Operation’s. I recognize excellence when I see it. Hat’s off to Ken Garff for putting together such a fine team at Audi Lehi in general. Of all the dealers we’ve worked with over the decades the management team is a cut above. Thank you Simon for your time and the opportunity to get to know you better. Tom & Connie Alexander More

Contacted Audi LEHI to order a vehicle. Was immediately advised they will be charging a 10k markup over the MSRP on the vehicle. Dealerships make a killing on the MSRP to begin with. This i Was immediately advised they will be charging a 10k markup over the MSRP on the vehicle. Dealerships make a killing on the MSRP to begin with. This is a new tactic for greedy dealerships to take advantage of customers. If someone bought a car for 10k additional and had a unfortunate accident. They would be out 10k and way more. I would strongly recommend avoiding dealerships that are looking to take advantage of customers. If they're willing to take advantage of customers on a purchase. What do you think they will do with a repair? Could be you next. More