Audi Hoffman Estates

Excellent process Quick, professional staff. Responsive to questions. Willing to go the extra mile to make the transaction happen. No pressure sales tactics. Very infor Quick, professional staff. Responsive to questions. Willing to go the extra mile to make the transaction happen. No pressure sales tactics. Very informative and considerate of time during sales process. More

Carlo is wonderful! We have purchased many cars here and all from Carlo. We would highly recommend him and this dealership! Please check them out, you will not be disappo We have purchased many cars here and all from Carlo. We would highly recommend him and this dealership! Please check them out, you will not be disappointed. More

Be Patient Busy dealership. The wait time is worth it once you connect with Valentina. Her knowledge and experience regarding this car helped to seal the deal. Busy dealership. The wait time is worth it once you connect with Valentina. Her knowledge and experience regarding this car helped to seal the deal. More

Great customer service Worked with Tim Machonga when I brought my A6 in for service. Tim was a pleasure to work with and I’d definitely work with him again in the future Worked with Tim Machonga when I brought my A6 in for service. Tim was a pleasure to work with and I’d definitely work with him again in the future More

Service and Recall The mechanic informed me while I was leaving my car that they didn’t have all the parts for the “recall” service. I asked Rick if it was possible to The mechanic informed me while I was leaving my car that they didn’t have all the parts for the “recall” service. I asked Rick if it was possible to locate the parts, so I wouldn’t have to come back. Lo and behold they did procure the parts and performed the service complete!! Well done by the mechanic and Rick and Hoffman Estates Audi. Nice job. More

Expensive checkup on a leased car Didn't expect this expense for a car I don't own. 500 bucks. No mechanical work done. Fluids, filter, tire rotation. No charge warranty work. Didn't expect this expense for a car I don't own. 500 bucks. No mechanical work done. Fluids, filter, tire rotation. No charge warranty work. More

Continues to be a 5-star experience! Needed maintenance and front brakes done. All personnel are cordial, prompt, friendly, and attentive. Work done. Appreciated the loaner car. 5-star ca Needed maintenance and front brakes done. All personnel are cordial, prompt, friendly, and attentive. Work done. Appreciated the loaner car. 5-star car wash afterwards too Thanks everyone! More

Perfect service as usual! Rick is always a trusted service manager. Rick will always advise in what is best for the customer. His professionalism is why I always go to Audi of Rick is always a trusted service manager. Rick will always advise in what is best for the customer. His professionalism is why I always go to Audi of Hoffman Estates as I know it will handled with no issues. More

Overcharge The service staff is not very friendly. During my last visit I was charged for diagnostic fees around $190. After an hour, they came and told me I wou The service staff is not very friendly. During my last visit I was charged for diagnostic fees around $190. After an hour, they came and told me I would need to pay an additional $190 because they were not totally sure what was the ill issue with the adaptive light indicator. More

SQ5 30000 Service The service center is well equipped to get you in and out quickly. Dropping vehicle off and signing in was fast. Got me on my way with a loaner ASAP. The service center is well equipped to get you in and out quickly. Dropping vehicle off and signing in was fast. Got me on my way with a loaner ASAP. Service was completed before expected and no hiding surprises with the bill. More