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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,809 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,809 reviews

October 08, 2024

I had a reservation for 2pm for an Oil change. It took 2.5hrs which was a huge waste of a Friday afternoon. More

by Vheinz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Oct 12, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 07, 2024

They made it an easy and fast process. Everyone was pleasant to work with. I would definitely recommend this dealership. More

by anmariani
Recommend Dealer
Yes
Employees Worked With
Adam
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Oct 09, 2024 -

Audi Hoffman Estates responded

Thanks for your feedback on your recent visit to Audi Hoffman Estates. It's great to hear that we were able to assist you and that you had such a positive experience.

October 06, 2024

Audi Hoffman Estates is reliable, efficient and very honest! They always explain the issues and clean the car! More

by audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
andy
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Oct 06, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

October 04, 2024

The experience was great. They did everything they said they would do in a timely manner. More

by BLORENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

October 03, 2024

It was easy to get an appoint and my service provider was great and he took care of me. More

by HUNTERJEFFERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian James
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 03, 2024

The technician did a good job in programming the key and identifying the back speaker for the reverse camera not working More

by GEORGE25MURAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, George, and for taking the time to leave us this wonderful feedback!

October 03, 2024

Everything went as expected for my visit to get the car serviced. The waiting area was well maintained and the people were nice. More

by CMDELY
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of anyone
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

October 03, 2024

Anthony was my service advisor, he was friendly and made sure I got the one year service I needed, only one issue was my phone apps were erased I had to call to have him walk me through how to reinstall the More

by DEBBIEC1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, Debbie, and for taking the time to leave us this wonderful feedback!

October 02, 2024

When it comes to professionalism and knowledge, Carlo is your guy. Ask for him when you stop in! Thank you Carlo for your assistance today! More

by Ozzy S.
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review, Ozzy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 01, 2024

I love working with Garet who is always very proactive with my needs and Michaela in the service department who is a delight. More

by BRIAN@BRIANJCOHANLAWOFFICES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garet, Michaela
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Oct 01, 2024 -

Audi Hoffman Estates responded

Brian, Thank you so much for your kind words for Garet and Michaela, and for taking the time to leave us this wonderful feedback!

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