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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,765 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,765 reviews

May 23, 2025

I’ve been a customer for a very long time. Everyone at this dealership is knowledgeable, helpful, & friendly More

by kkinchgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name of employee in service dept who helped
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May 23, 2025 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

May 22, 2025

On 05-21-2025 I was told my Audi service was completed. Upon arrival I took possession of the vehicle and proceeded to drive home. Just to find out the oil was over filled by the mechanic. I turned around More

by Maxey100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Buchanan
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May 25, 2025 -

Audi Hoffman Estates responded

Maxey, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 21, 2025

Nice and informative people. I like that they don’t try to oversell you! Waiting are also nice and clean along with bathrooms. More

by JCHALEKIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not speak with sales
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May 22, 2025 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

May 20, 2025

Staff was very nice, helpful, and efficient. 10/10 highly recommended. Keep up the great job More

by alex.rob1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
May 20, 2025 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 17, 2025

The young gentleman was very thorough and competent. He had a caring personality and was interested in my concerns about my car. More

by MICHAEL.EESLEY
Recommend Dealer
Yes
Employees Worked With
Young man on Tuesday evening
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May 17, 2025 -

MICHAEL.EESLEY responded

What a wonderful experience with the staff at Hoffman Estates Audi. They were all very attentive to my needs and had my vehicle ready when promised. Thank you

May 17, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

May 17, 2025

Standard 60K service. Everything was well done, quickly, efficiently and at a fair price. I also appreciated the loaner car. More

by ClemsonGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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May 17, 2025 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

May 16, 2025

Great services, it takes a little bit longer. Lovely snacks, keep it up. Thank you for your services More

by nsaphina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isabela Tanase, Tamara Janecek
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May 16, 2025 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

May 15, 2025

Great people to work with. I truly appreciate the time and effort put in to get me the best price possible More

by Mubeen6an
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
May 15, 2025 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

May 14, 2025

said they couldn’t locate service records when bought the car from them one year ago. tried to sell us services based on a mileage 10K lower than we bought it. Lost our car key. when we went to pick it up. c More

by Dave and Kristi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
May 17, 2025 -

Audi Hoffman Estates responded

Dave and Kristi, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 09, 2025

This system would not bring up a keyboard yet I HAD to enter a min of 15 words! Poor design! More

by MAUIBOUNDCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 09, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

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