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Audi Hoffman Estates

Hoffman Estates, IL

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Employees
Reviews
Vehicles
4.6
5,692 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,692 reviews

March 22, 2025

Tim was friendly, knowledgeable and listened to my concerns. He made sure I was pleased. More

by ALPT82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Mar 24, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words for Tim, and for taking the time to leave us this wonderful feedback!

March 22, 2025

Tim in service always does a great job and always communicates in a timely fashion More

by JIMCACIOPPO3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Mar 24, 2025 -

Audi Hoffman Estates responded

Jim, Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. Tim and our team appreciate your business and hope to see you again soon!

March 21, 2025

Had 10:00 appt for 50000 mile service and told advisor that will be back at 1:00 for the car. That service is really only an oil change. When I came back at 1:00 the car wasn’t even worked on yet. Wait More

by Kyc60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Mar 27, 2025 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 21, 2025

The all wheels multination error is still there. The dealer just told me go back to make a inspection again. Wasted my $230. More

by Makfk.tw
Recommend Dealer
No
Employees Worked With
Recall and fix all wheels multination error, but the error problem is still there. Wasted my $230.
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Mar 27, 2025 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 21, 2025

Service was timely with non hassles. Nice waiting area with free Wifi was a plus More

by MNA_BAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 24, 2025 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 21, 2025

Tim Machonga is great to work with and always makes sure expectations are met or exceeded More

by KENAJ98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Mar 24, 2025 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

March 21, 2025

Courteous and informative No I was pleased with the service provided, thank you ... ... More

by Bryan Smith
Recommend Dealer
Yes
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Mar 24, 2025 -

Audi Hoffman Estates responded

Bryan, Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

March 21, 2025

Tim and Andy are fantastic and always ensure my vehicle is taken care of. Thanks! More

by brettpz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Andy in service
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Mar 24, 2025 -

Audi Hoffman Estates responded

Brett, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Andy, Tim, and our service team, and we look forward to working with you again.

March 21, 2025

Courteous and informative No I was pleased with the service provided, thank you ... ... More

by Bryan Smith
Recommend Dealer
Yes
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Mar 24, 2025 -

Audi Hoffman Estates responded

Bryan, Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 19, 2025

Carlo is a straight shooter and is very knowledgeable about the Audi line. He made sure we understood all the options and we were very satisfied. More

by New Q
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2025 -

Audi Hoffman Estates responded

We are so glad that we had the opportunity to work with you, and that Carlo and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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