Audi Hilton Head

Long term Audi owner, best dealership yet! Out of the 4 audi dealerships that I have purchased or received vehicle services from, Audi Hilton Head has by far exceeded the standard. Sam Rojas a Out of the 4 audi dealerships that I have purchased or received vehicle services from, Audi Hilton Head has by far exceeded the standard. Sam Rojas assisted me in my latest purchase and the experience in customer service was exceptional!. He was knowledgable in all the vehicles that we were looking at and in the end answered all the questions and provided the services we needed to ensure that we were purchasing the vehicle for us. What is also comforting to know is that, as opposed to other dealerships, this is not just a one time purchase but a long term commitment to service. Thank you for making this a wonderfully smooth purchase for us! More

Best Family and Dealer Ever Many of us search for a dealership that you think that they may not take advantage of us. Some succeed some don't. Well in mine experience i succeed Many of us search for a dealership that you think that they may not take advantage of us. Some succeed some don't. Well in mine experience i succeeded in finding the best dealership that i will always go due to the Customer Service and the great experience i have had. That Dealership is the Audi of Hilton Head or Bluffton, SC. I have Leased 3 Audi's from A4 to A7 and purchased one VW Jetta. Every single time i go there for service or for buying a car i am treated with respect and dignity. The sales representative are very knowledgeable of their product and stock availability. They are not just there to make a sale, they actually care to help you buy a car. I will never go to another dealer due to the way i was treated and i don't think anyone could out due them. The Service Center is outstanding on top of everything get you in and out. The facility is awesome and well designed. David Eccles was my sales person and a very good friend of mine i have a lot of respect for him in selling 2 out of 4 cars i purchased from his dealership. Overall from sales, financing, service and service tech the Audi of Hilton Head, SC is the best and one of kind. More

Awesome treatment all the time. I bought an A4 about a year and a half ago and will never own anything but an Audi. I bought my wife a Q5 at Christmas and we love it David Eccles was I bought an A4 about a year and a half ago and will never own anything but an Audi. I bought my wife a Q5 at Christmas and we love it David Eccles was my salesman both times and has always taken care of me. He will schedule services for me if it is getting close and was never no pressure when buying. I like him because he is straight with you and that is respectful as a car salesman. Hats off to David. As for service, it's perfect. Always no wait and always has my loaner ready. I usually am not happy when they call me to tell me my car is ready.... Because I want to keep the loaner. :-) More

"5 Stars across the board"! SAM ROJAS is a young hard working individual who caters to your needs.Sam is very friendly,conscientious and very knowledgeable. My experience with SAM ROJAS is a young hard working individual who caters to your needs.Sam is very friendly,conscientious and very knowledgeable. My experience with this dealership was just perfect. It had such a warm, comfortable feeling as soon as I walked in. Whole process went very smooth. I took delivery of a new 2014 Audi A4 and couldn't be happier. I absolutely recommend this dealer. More

Long hot walk, heading nowhere! We were shopping for a new Audi. Took the drive to the closest dealer. When we arrived, we were greeted in the middle of the parking lot and told that We were shopping for a new Audi. Took the drive to the closest dealer. When we arrived, we were greeted in the middle of the parking lot and told that the "Audi Guru", would be assisting us. Along comes a young fellow about 25 years old and walks us to the end of the earth to see the Audi's. He then needs to turn around and go find keys for a car to test drive. One that we stated we were not even interested in. We drive it just to confirm our interest, and they were. We then walk into the dealership and sit, then wait. The young misguided salesman proceeds to have the general manager tell us why we need to buy from him, the price is on the window sticker and there is very little margin for profit! Really? I understand they need to make a profit, but not all of it on me and on a vehicle we did not even want in the first place. Prior to leaving we are assured we need to do business with this dealership, their customer base is large group of wealthy people, cash type customers that buy on a whim. Enough in that one statement to make us run not walk away! Because we wanted an Audi, we went online and "built" the one we desired. Sent it to them and were told one was found, pay $1000.00 to have it delivered to the dealership and we could move forward. We are thinking no problem. Well, not exactly. We ask to run our credit and to verify our interest rate.Well, that could not be done! No reason. No problem, no worries, no concerns. We went and bought a Mercedes ML-350. Got a follow up call from Sonny, saying he had the car we liked delivered just on our good name. We informed him of our purchase, we quickly informed us "we were not Audi customers". All I can advise is STAY AWAY. No sour grapes, just don't waste your time! More

Buyer beware. These folks are shady, deceptive, and greedy to say the least. Good used car prices but terrible at trade ins. I agreed to a deal, my fault, after being told that my trade in was going to greedy to say the least. Good used car prices but terrible at trade ins. I agreed to a deal, my fault, after being told that my trade in was going to be sent to auction I found out that the dealer was selling it for more than twice what they gave me in trade. I called to complain of their business practices and received a gauntlet of ridiculous explanations in an attempt to justify their greed and deceit from several different associates claiming to be managers. All with different stories, all lies that I caught them in only for them to change explanations pulling from a different palate of bull. The general manager whom I dealt with on the sale never talked to me on the phone about my displeasure and never called me back when I left him messages to do so. These people are stereotypical crooked car dealers in a dressed up environment. I will never shop in or around this clubhouse of criminals again More

BUYER BEWARE If you want the peace of mind of buying a BUYER BEWARE If you want the peace of mind of buying a used vehicle without complications do not buy here. I purchased an Audi A4 from Audi of Hilt BUYER BEWARE If you want the peace of mind of buying a used vehicle without complications do not buy here. I purchased an Audi A4 from Audi of Hilton Head and it broke down on me after only 3 months of owning the vehicle. If you decide to purchase from here bring a 3rd party mechanic and have them inspect the vehicle; this dealership has no integrity. More

Went on a beautiful Saturday afternoon after thanksgiving to go drive a Q7 and possibly buy. As I walked in with the wife and 2 kids, nobody said hello, how can we help you or anything. I could count 2-3 sal to go drive a Q7 and possibly buy. As I walked in with the wife and 2 kids, nobody said hello, how can we help you or anything. I could count 2-3 sales men with one of them engaged with a customer and a manager which I later discovered was the manager by sitting in his exclusive office. So after walking the showroom for 5 minutes, we decided to walk outside towards the car hoping someone would come out. Nobody came. At this time, the wife was very discouraged and decided to stay in the car. Mind you, Wife loved the new Range Rover sport and Lexus GX470. And this is me trying to convince wife that Audi Q7 is the way to go. Decided to walk back in hoping someone would say something. Sat there for 15-20 mins and several sales men passed me by. Nothing. After a while, I decided to leave. Even if we decide to buy the Q7, it won't be at this dealership. Pathetic first impression. Whats the gurantee one would be treated well if one ends up with an Audi. More

I have bought three cars from this dealership and never had a bad experience. We just recently bought to cars in one day, and it was great. I had my two kids with me and the staff treated them as if they had a bad experience. We just recently bought to cars in one day, and it was great. I had my two kids with me and the staff treated them as if they were their own. The service that they provided was great. They worked tirelessly on getting me and my wife new vehicles at the same time, and I know it couldn't have been easy. They gave us both top dollar for our trades, and the lowest prices I have seen on our new vehicles. Bot of the finance guys were really on point in meeting our needs as far as the monthly payment was concerned. Our sale rep Antonio can only be explained with one word AWESOME. THESE GUYS COME HIGHY RECOMENDED! More

I had previously used this dealership for service on my A4 (bought elsewhere), I had no problems with the service or workmanship. Naturally when my lease was up I decided to go there. The first surprise A4 (bought elsewhere), I had no problems with the service or workmanship. Naturally when my lease was up I decided to go there. The first surprise was that buying the 2013 version of the same model I had (2011 A4 Quattro) would cost me $7000 more than I paid in 2011. This alone would have me considering checking out the BMW 3 series. But salesman Sonny (or Sunny?) sealed the deal. Here is what I heard during only a few minutes discussing our purchase: "If you don't see the value of this car, you are not an Audi customer" - this to someone who is replacing an Audi "Why do you drive a Nissan?" - to my wife, because we happened to drive to the dealership in our second car (I was driving, incidentally) "If you don't value quality, go buy a Nissan" Being talked down to by a 20 something car salesman is not what most customers are looking for in a luxury car dealership. We now own a BMW 335i. Go to Hilton Head BMW, they actually respect you there. More