Audi Hilton Head

Outstanding Customer Service I was most impressed with the outstanding customer service our sales associate, David Eccles, provided and is still providing. His professionalism I was most impressed with the outstanding customer service our sales associate, David Eccles, provided and is still providing. His professionalism is certainly commensurate with the product he sells. A.T. More

Great car buying experience It has been a while since we purchased a new car, but Rick Jennings at Audi Hilton Head was great. He hasn't been there very long, but he knew what he It has been a while since we purchased a new car, but Rick Jennings at Audi Hilton Head was great. He hasn't been there very long, but he knew what he was talking about. The manager, Michael was also very helpful. It was a very low key, no pressure purchase. The staff is very friendly and made sure we were comfortable. Very nice showroom. More

Great I had an excellent experience with Sam Rojas. Sam was extremely knowledgible and helpful in making me feel comfortable in all aspects of our transact I had an excellent experience with Sam Rojas. Sam was extremely knowledgible and helpful in making me feel comfortable in all aspects of our transaction. I would highly recommend to anyone. More

We Were Really Impressed with Hilton Head Dealership! WOW! Every good gift and every perfect gift comes from above, and comes down from the Father of lights, with whom there is no variation or shadow of turnin Every good gift and every perfect gift comes from above, and comes down from the Father of lights, with whom there is no variation or shadow of turning. (James 1:17). We want to really Thanks Mr. Michael Bates for helping us out today.We had a car with fuel smelling all through it and in our garage and realized this was a big problem. He took control immediately and called two of his employees Chris & Alex and we rode out of there in a brand new car. We did not want that other car and he quickly went to work and everything went very smoothly and we have never in all of our purchasing of cars had such a smooth transition. The paperwork was done and handled very professionally by Alex Lucas and Chris McCobe the Sales Representative went right to work and showed us about 3 or 4 cars and we finally brought the 4th car that was shown to us. We want to Thank Mr. Michael Bates General Sales manager for understanding our condition and giving us the great support we needed to get what we needed. He has an awesome team there at Hilton Head Audi/Volkswagen and we have never been ever so happy. Thanks Again Mr. Bates For a Job Well Done! We really Appreciate It! More

Very Professional and totally customer service oriented. I visited this dealership for a scheduled service on my S6 vehicle. As always the service was timely, complete and with the cost as expected. They res I visited this dealership for a scheduled service on my S6 vehicle. As always the service was timely, complete and with the cost as expected. They responded well to a late service issue - which they covered within the initial stated time period. Also while there I got involved in a possible new car purchase - which while I did not action - was caused by a personal issue on my side. I also purchased a set of new Michelin Pilot Suoer Sports tires from this dealership at a price very competitive with that available on line from Tire Rack.com. More

Purchase of CPO Audi We wanted to purchase a CPO vehicle and found a car which suited our requirements on line. The test drive served to confirm our choice of car. The pur We wanted to purchase a CPO vehicle and found a car which suited our requirements on line. The test drive served to confirm our choice of car. The purchase negotiations were fair. We are delighted with the Audi which we purchased. Though buying a car can be a trying experience - and we say that as very experienced drivers and car owners -, the staff at Audi Hilton Head showed a class of personalized customer service which we would regard as very gratifying and rather exceptional, making us feel like valued customers. Issues which we raised during the pre-delivery inspection were "owned" by the staff and dealt with in a professional manner. We would certainly recommend Audi Hilton Head to neighbors and friends wishing to buy a car of this make or class. More

Fantastic Great customer service, very knowledgeable and I got a smoking deal!! Bought a new delivery truck for my ice cream store, the thing runs like a champ Great customer service, very knowledgeable and I got a smoking deal!! Bought a new delivery truck for my ice cream store, the thing runs like a champ and they worked really hard to get me approved!!! More

Exceptional Experenice. I will start out by saying I am extemely hard to please, and the car buying experience always tends to be on the frustrating side for me. However not I will start out by saying I am extemely hard to please, and the car buying experience always tends to be on the frustrating side for me. However not this time, my husband and I were in the market for a luxury SUV, looking at Range Rover, BMW and Audi. We test drove the first two being as they were our top picks at the time and they really didn't knock our socks off and all the number were on par. We went to Audi of HHI and were greeted by Samuel Rojas, the exact vehicle we wanted was on the lot and he immediately brought us over to the finance manager Alex Lucas, both of these gentlemen are complete assets to the company. They worked hard to get the deal done and Alex went above and beyond to make sure we were satisfied. The new manager was courteous and wonderful as well (sadly in all the excitement I forgot his name). We ended up loving the Audi Q7 S-line and purchased same day.. Not something we do often! Dominic the luxury used car manager gave us a more than fair price for our trade and also made us feel so at home there. I can't say enough about how great all of this experience was and I am so happy we decided to purchase a car from Audi. Once papers were signed Sam took some extra time to go over the vehicle with us and really made us feel comfortable. I will only buy cars from Audi of HHI as long as these gentlemen are there and I recommend them to anyone looking for an honest, easy and great experience. Can't wait for our lease to be up on our 2nd vehicle a sedan because I will go straight to Sam. Thank you so much! More

Absolutely Amazing! The Audi of Hilton Head is by far one of the best dealerships that I have had the pleasure of doing business with. Sam (sale representative) was compl The Audi of Hilton Head is by far one of the best dealerships that I have had the pleasure of doing business with. Sam (sale representative) was completely professional and worked tirelessly to get me the vehicle that I desired most. The professionalism continued with Alex (financial representative) who ensured that I understood everything I was signing. I would recommend this dealership to all. More

A Wonderful Experience--A Perfect Dealership My wife and I were driving South on i95 when a warning light and message about needing oil appeared . We drive an Audi relatively new and wanted to ge My wife and I were driving South on i95 when a warning light and message about needing oil appeared . We drive an Audi relatively new and wanted to get the situation checked by an Audi dealer. We didn’t want to take much time since our trip was from New York to the south of Florida. Our Audi GPS told us where dealers were along our route and we ended up calling Audi Hilton Head. I explained the situation to a gentleman named John Clark in the service department who told me to bring the car right in, since we were on a long trip he said he would take care of us immediately. And thats exactly what he did. Unbelievably quickly he had a tech driving our car into the service bay. This was so unusual. I was receiving better and more courteous treatment than I had from other Audi dealers including the one where we bought the car. Every Audi dealer should have John Clark come in to teach other service professionals about how to treat people, who are not even clients. The experience gets better. I asked Mr. Clark if he had an iPhone charger which he didn’t. However another man overheard my request and volunteered that he had one and brought it out of his office pointing out where I could plug it in. That man,Michael Bates it turned out, introduced himself and told me he was the General Manager of Audi Hilton Head. What a nice and enthusiastic guy. He proceeded to take my wife and I on a little tour of the new Audi’s on display . He didn’t just walk us around but explained the new features and how the newer versions differed from our 2013 Audi. This is a person who wasn’t going to or trying to sell us. This Mr. Bates is a guy who is proud of his product and wants to share that feeling with others. The techs quickly fixed the problem and we said our good byes and got on our way back to i95 and our trip to Florida. What a wonderful experience--it was almost like I felt slapping my face and saying “did that really happen”. There is a lesson to be learned here and that is to treat others like you would want to be treated. That is how we both felt when leaving and saying to each other when we are ready for a new Audi we are going to buy it from Audi Hilton Head. I know I will be treated fairly and honestly, something I can not say from experience about other Audi dealers with whom I have dealt. I felt a responsibility to tell others about this experience and hope it will be of help. If the folks at Hilton Head ever see this I just want to say thanks--You really are the classiest Audi dealer I have ever experienced. Bob S More