Audi Hilton Head

Another Great Experience!!! This will be my second review and it is not often that I review at all, but this dealership is different. We were having a rough time because my wife This will be my second review and it is not often that I review at all, but this dealership is different. We were having a rough time because my wife totaled her car and we came to the team at Audi Hilton Head to get her back on the road. We were greeted by a friendly staff that even remembered our names. From the time we walked in to the time we walked out we felt like we were among family. Chris was knowledgeable and his recommendation on the car for my wife was spot on. The application process went smooth and ensured that we were informed at all stages of the process. One thing that makes this dealership stand out above the rest is how involved the Sales Manager and the General Manager are in every deal. If you want quality service from a friendly staff and drive out in a car that should be classified as art then this is the dealership for you. More

Great My experience great and I was cared for on time and with respect. The staff really offers great customer service and have mutual respect for all. My experience great and I was cared for on time and with respect. The staff really offers great customer service and have mutual respect for all. More

Great experience I recently purchased a new Audi and the experience and process was top notch. Our salesperson was very professional, knowledgeable and low pressure! T I recently purchased a new Audi and the experience and process was top notch. Our salesperson was very professional, knowledgeable and low pressure! The dealership presented itself as an Audi dealer should. Stop by and see Sam Rojas!, More

Kept waiting 2 hours on paperwork I've debated on writing this review because I usually don't write reviews. I am very disappointed with this dealership. Over the weekend, I purchase I've debated on writing this review because I usually don't write reviews. I am very disappointed with this dealership. Over the weekend, I purchased 2 used cars from them. I have owned many luxury brands over the years and usually purchased cars from an out of state dealership. The cars would be delivered to me and I'd sign the paperwork. Closing the deal took all of a few minutes of my time. Anyway, I was purchasing a car for my daughter and while looking on the lot, my wife saw a car that she liked also. So, I decided to purchase both cars. We test drove them on a Thursday, overnight. I called over the phone on Friday and told them that I'd take both of the cars, and we would work out final details of price when I come to dealership. I set up an appointment at 5pm on that Friday. I told them how much I hated the car buying experience because it always takes so long. So I asked them to have all the paperwork ready so we could be in-and-out quickly. So we arrive at 4:45 (early) and I sit down with my salesperson, Devin (who by the way is great). The general manager Kahn came in and he and I finalized the deal. It was about 5:10 when we finalized the deal. I told them we had a dinner party to go to that night at 6:30 so I was going to leave so I could shower and get ready, and my wife would sign all the paperwork. They made my wife sit there for 2 HOURS after I left before she got into the sign the paperwork. This is unacceptable. They never should have made her wait that long. I had an appointment. I told them we had plans. I bought TWO cars from them that afternoon. At the very LEAST the general manager, Kahn, should have explained that they were running behind and offered to give the keys for both cars to my wife and daughter (who were waiting) and tell them to take the cars home again Friday night and return Saturday morning for a quick close. Then to make matters worse, I get a call as I'm driving (alone and late) to the dinner party from my wife and the finance manager while they are closing the deal. I tell the finance manager how upset I am for how long he made her wait and that I did not want him to try to sell me anything else such as warranties, etc... He responded by giving me a few excuses about how busy he was, and then proceeded to try to sell me on a maintenance package! I just about lost it. I told him he was 2 seconds away from me turning around and picking up my wife and daughter and he would lose the sale. As I stated earlier, I have owned many luxury brand cars in the past, this is my first Audi. This dealership doesn't stack up to many of the other luxury car dealerships that I have dealt with in the past. This is the kind of treatment that I would expect to receive from a Honda or Ford dealership, not an Audi dealership. More

Great People To Deal With - Highly Recommend I purchased a barely used Audi from Audi Hilton Head, Sam Rojas was our Sales Associate. In dealing with several other dealerships in the east with s I purchased a barely used Audi from Audi Hilton Head, Sam Rojas was our Sales Associate. In dealing with several other dealerships in the east with similar vehicles, I found Sam to be the best we dealt with, very straight-forward and a great communicator, by phone/txt/email. Very up front with the entire transaction. We drive from Jacksonville, FL. to Hilton Head to purchase the vehicle. Things were ready to go when we arrived, and the Business Director, Alex Lukas was ready to handle all the finances and get us on our way home asap, we appreciated that as well. Both Sam and Alex were very cordial and nice folks to deal with – a refreshing change for sure. More

Awesome We were driving through on vacation and had car trouble. We found the dealership and they went above service. We had to drop our car off to be looked We were driving through on vacation and had car trouble. We found the dealership and they went above service. We had to drop our car off to be looked at, and without notice they asked what they could do to help. With the device department closed the sales staff helped. Sam drove us to pick up a rental, made sure we were settled and provided us with local info that could help us. More

decent work, friendly staff with experience Audi Hilton Head certified Audi technicians are highly trained and is your trusted place ensuring your vehicle receives the proper attention and care Audi Hilton Head certified Audi technicians are highly trained and is your trusted place ensuring your vehicle receives the proper attention and care in our areas (Hilton Head/Beaufort/Savannah)... More

Informative and Fun I always thought car buying was boring. But Sam made my experience really enjoyable. I had fun, he informed my about every little question I had an I always thought car buying was boring. But Sam made my experience really enjoyable. I had fun, he informed my about every little question I had and then some. Everyone else at the dealership was wonderful, kind and humorous. I would not hesitate to buy another car from them! More

Excellent sales team I was able to work out the price and details of my sale over the phone as I was out of state (Michigan) buyer. Sam was a great resource and very help I was able to work out the price and details of my sale over the phone as I was out of state (Michigan) buyer. Sam was a great resource and very helpful in getting right information to make my decision to buy my S6. Thank you for your help! More

Great Experience I really despise spending time car shopping because it's usually such a long and frustrating process. My experience buying my A4 was completely differ I really despise spending time car shopping because it's usually such a long and frustrating process. My experience buying my A4 was completely different. I test drove a couple of cars and Chris McCabe was not pushy in the least but was very helpful with explaining the different features and options. I picked out a car I wanted and within a day Chris was able to find it for me. It showed up a month later as promised and Chris kept me informed of it's ETA during the process. I only spent a few hours total with the paperwork and squaring all the details away. Sam Rojas was the team member that showed me how to "use the car". I tell people the car is like driving a video game because it is so advance, Sam made it very easy and was quick to pick up what items interested me and what options weren't a priority for me. He's a very good read of people! More