Audi Hilton Head

Todd was very courteous and polite. However, I came in for an oil change and left $681.00 later. When I was checking in, he indicated I might sit down in the waiting area and he would bring the service or for an oil change and left $681.00 later. When I was checking in, he indicated I might sit down in the waiting area and he would bring the service order over for my signature. That was fine, except he never brought the service order over for my signature. When the car was finished, he explained he performed the "40,000 mile service", which I was not aware that was a scheduled service. In any case, I expected to be given an estimate of the charges and an estimate of the time involved to do it so I could plan the wait, or come back. When the 40K check was completed he did explain the car needed an adaptive cruise control alignment, and gave me the option of having it done then for an additonal $450.00 (est)., and 2-1/2 more hours. Unfortunately I could not wait. and had to leave. The service was good, Tod was fine except a little more communication would help. At the end of the day, all's good. More

always great service at Hilton Head Audi This is my 6th Audi love the car and it nice to have great service dept also. Audi love the car and it nice to have great service dept also. More

Todd was great, communicated well and was courteous and professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attemp professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attempt at scheduling. Not sure if that is an Audi or AutoNation responsibility, but hopefully they will get that ironed out. More

This was the second car I purchased from Audi of Hilton Head, the first car through Auto Nation. The first experience was much better. The communication, delivery and overall experience was superior. Th Head, the first car through Auto Nation. The first experience was much better. The communication, delivery and overall experience was superior. This time the communication was spotty, the handoff/delivery process was rushed and I still have three items not delivered - 2nd key, cargo all-weather mat and privacy cover. Overall I like the dealership and the way they work with you on a deal. The jury is still out on my final rating for this purchase. More

Staff was very friendly. My salesperson answer all my questions and got the sale done questions and got the sale done More

Very courteous and professional. The car was cleaned very well before picked up. Thankyou Dante and Luis in Service! well before picked up. Thankyou Dante and Luis in Service! More

Beyond bad - left 4 messages over 4 days with the service department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to trade in my Audi and get another but not with them. My advice is stay as far away as possible from them and Audi! Read the other reviews if you want more horror stories. More

Michael is a great person, not just a salesperson, but a great young man with the drive and ambition to attain what ever it takes to satisfy the customer. Ask for Michael Aldridge when shopping for your ne great young man with the drive and ambition to attain what ever it takes to satisfy the customer. Ask for Michael Aldridge when shopping for your next vehicle! More

Service department is the worst in the industry. Their dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend these crook sany less. More

Absolute disgrace!! We bought a pre owned car yesterday from the worst car salesman I have ever met. The only selling point was a good car made by Acura. The salesman was terrible. He said they had 2 keys from the worst car salesman I have ever met. The only selling point was a good car made by Acura. The salesman was terrible. He said they had 2 keys but could find not the other right one after my 2 hrs there and would get it to us the very next day. We text him today and he said he would get to it when he would get to it. His management team does not seem to care. Their management is either complicit or irresponsible for not following up. Wish the staff were trained in some professionalism. Its not the key that bothered us but the unprofessional and callus attitude of the staff that did. They could have easily said " We apologize but will find the key as soon as possible and call you back More