Audi Hilton Head

Todd was great, communicated well and was courteous and professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attemp professional. Found out that the dealership has new owner. The only negative is the online service tool which never acknowledged my first attempt at scheduling. Not sure if that is an Audi or AutoNation responsibility, but hopefully they will get that ironed out. More

This was the second car I purchased from Audi of Hilton Head, the first car through Auto Nation. The first experience was much better. The communication, delivery and overall experience was superior. Th Head, the first car through Auto Nation. The first experience was much better. The communication, delivery and overall experience was superior. This time the communication was spotty, the handoff/delivery process was rushed and I still have three items not delivered - 2nd key, cargo all-weather mat and privacy cover. Overall I like the dealership and the way they work with you on a deal. The jury is still out on my final rating for this purchase. More

Staff was very friendly. My salesperson answer all my questions and got the sale done questions and got the sale done More

Very courteous and professional. The car was cleaned very well before picked up. Thankyou Dante and Luis in Service! well before picked up. Thankyou Dante and Luis in Service! More

Beyond bad - left 4 messages over 4 days with the service department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to department - they returned one call - left me a message to call back. No one available - left message for service manager - nothing! I was going to trade in my Audi and get another but not with them. My advice is stay as far away as possible from them and Audi! Read the other reviews if you want more horror stories. More

Michael is a great person, not just a salesperson, but a great young man with the drive and ambition to attain what ever it takes to satisfy the customer. Ask for Michael Aldridge when shopping for your ne great young man with the drive and ambition to attain what ever it takes to satisfy the customer. Ask for Michael Aldridge when shopping for your next vehicle! More

Service department is the worst in the industry. Their dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend dealerships did thousands of dollars worth of damage to my brand new car, potentially voiding the warranty and refusing to fix it. Couldn't recommend these crook sany less. More

Absolute disgrace!! We bought a pre owned car yesterday from the worst car salesman I have ever met. The only selling point was a good car made by Acura. The salesman was terrible. He said they had 2 keys from the worst car salesman I have ever met. The only selling point was a good car made by Acura. The salesman was terrible. He said they had 2 keys but could find not the other right one after my 2 hrs there and would get it to us the very next day. We text him today and he said he would get to it when he would get to it. His management team does not seem to care. Their management is either complicit or irresponsible for not following up. Wish the staff were trained in some professionalism. Its not the key that bothered us but the unprofessional and callus attitude of the staff that did. They could have easily said " We apologize but will find the key as soon as possible and call you back More

We have just renewed a lease for our third A8L and cannot speak too highly of our experience with the sales person, Alex Fajardo. He was very efficient, communicated effectively and gave great service, inclu speak too highly of our experience with the sales person, Alex Fajardo. He was very efficient, communicated effectively and gave great service, including coming to our home to review all of technology in the car, new since our 2017 model. More

Out of State Buyer Beware Out of State BUYER'S BEWARE! I purchased a 2018 Audi S6 from the dealership. The paperwork was finalized and a transporter was arranged by me, it took Out of State BUYER'S BEWARE! I purchased a 2018 Audi S6 from the dealership. The paperwork was finalized and a transporter was arranged by me, it took longer than anticipated due to COVID-19. When the vehicle arrived to me the transport driver said the vehicle had damage. This was news to me. He pointed to the places on the vehicle where the damage was. The same morning of delivery, I called three times and sent several texts back to the sales associate and sales manager. No one from the dealership called or texted me after they saw the pictures. I went to my local Audi dealership that same morning and their Service Advisor/technicians inspected the vehicle. They said the vehicle was "bottomed out" to cause that level of damage to the vehicle, which they estimated was $7k-$8k and whatever other hidden damage could be present. Saturday, the next day, the Sales Manager emailed me and said, "...it sounds like we just need to get the car back and I spoke with the GM and he agreed." Of course they would, someone from the dealership drove the vehicle, got lose with the vehicle, damaged it, and never told anyone that is what they did and they just allowed it to leave. The vehicle should have never been put on the transport. The dealership's agent should have stopped the process once the transport driver had pointed out and told them of the damage. The dealership agent needed to confirm with management that the vehicle was okay to ship. Prior to the transporter arriving at the dealership, I told the Sales Manager I wanted a video walk around just to make sure that if the transporter caused damage I would have visual proof. That request never was fulfilled. Honestly, that vehicle was already purchased by me, so it was vandalized by someone at the dealership. In the end and after the vehicle was returned to the dealership, there was no apology, no acceptance of what happened or what steps will be done to make sure this would not happen to another customer vehicle. I was never reimbursed the full amount of the transportation costs. The dealership said, "we would have only arranged for open transport and not a covered one". When I spoke with the sales associate regarding the delay. They said don't worry about it, most customers want to use covered transport for their vehicles anyway. There is nothing within the paperwork I signed that talks to covered or not covered transport cost and their reimbursement until after the fact of the return. No matter if the transport was covered or not, the dealership should have wanted to make sure they handled this return above board. They allowed an Audi CPO vehicle to leave their dealership not within the 300+ Audi Certification and Inspection check list as mandated by Audi, even though I have that documentation which states everything was good with the vehicle. The sales manager even confirmed with the technician who completed the inspection, it would not have passed Audi Certification based on the picture I sent. Frankie Gammon, Nikki White and Gary Weintraub from Audi Hilton Head need to take and pass a communication course. This dealership should institute a new QA process to make sure they secure a vehicle so this type of damage does not happen again to any other customers vehicle. Warner Peacock the Chairman and CEO of Peacock Automotive, should be made aware of what happened and hold his managements feet to the fire and implement some changes at Audi Hilton Head. More