Audi Hilton Head

Purchased a 2023 S-6, the car is great. When I went to pick up the car there was oily grime on 2 of the wheels. Found trash paper in the interior when I got home. The dealer was unable to l When I went to pick up the car there was oily grime on 2 of the wheels. Found trash paper in the interior when I got home. The dealer was unable to log me into the car on delivery. The delivery experience was not consistent with I would have expected for a luxury car purchase. Attention to detail by the dealer during the delivery process was less less than adequate More

Brought my S3 in for service for a leaking water pump. . customer service and support did a great job diagnosing the problem and replaced the water pump. Thanks for a great experience! . customer service and support did a great job diagnosing the problem and replaced the water pump. Thanks for a great experience! More

I scheduled aa appointment with Johnny, and he had everything setup when I arrived for a smooth test drive. The deal was the same as the quote I received, no extra fees. Very friendly service and hone everything setup when I arrived for a smooth test drive. The deal was the same as the quote I received, no extra fees. Very friendly service and honest people to deal with. Overall great experience. More

Top-notch place! Steven Chrysler and other service technicians, very friendly knowledgeable, and take the time to explain to you what the issue is and the resolution. Steven Chrysler and other service technicians, very friendly knowledgeable, and take the time to explain to you what the issue is and the resolution. Also love how they do a multipoint check while the vehicle is there. More

Everything was great! The service dept. went overboard to make sure everything was done right! They were very friendly! The service dept. went overboard to make sure everything was done right! They were very friendly! More

Service experience has been much better lately. They have definitely upped their game. Matt is very nice and helpful. The only complaint I have is that Dante told me he would call me when my vehicl They have definitely upped their game. Matt is very nice and helpful. The only complaint I have is that Dante told me he would call me when my vehicle was ready to be picked up, but he did not. When I called, I was told it was ready. Other than that, everything was handled well. More

Entire team always goes above and beyond! ! If you have to wait, the waiting area is truly incredibly comfortable and conducive to getting meaningful work done! Honestly , this is the BEST Aud ! If you have to wait, the waiting area is truly incredibly comfortable and conducive to getting meaningful work done! Honestly , this is the BEST Audi dealership ever! So totally worth the drive from Savannah! More

Well organized and very caring about customer needs. My experience went extremely well and it is much appreciated My experience went extremely well and it is much appreciated More

Be very carefull if you use this dealer. My recent experience purchasing an a 2021 Audi Q3 was very good regarding the sales person. Once I got to the dealer location to purchase the car, we My recent experience purchasing an a 2021 Audi Q3 was very good regarding the sales person. Once I got to the dealer location to purchase the car, we notices some issues with the paint and scratches tht were not disclosed in the initial walk around face time video. This was resolved by the dealer, but it took several times, sending the car back to the body shop at Auto Nation. Once the scratches were improved, we decided to complete the sale and drove the car home. 3 plus hours to Greenville SC. The car was only driven a couple of times by my wife during the first wee that we had it. The following week after bringing the car home I was washing the car and noticed something strange on the left front lower side. Seems tha one of the body panels was pushed back into the car near the lower bumper. After looking closer, it appears that something struck the car and it was either not repaired or repaired incorrectly. When I contacted the sales person at Auto Nation, he suggested I take the car to my local Audi dealer for repairs. I have scheduled an appointment for today. I hope I do not get any more bad news and it can be easily repaired at minimal cost. Bottom line...Be very careful purchasing a car from this dealer. Make sure you look the car over very very carefully before the purchase. Because it is obvious to me that they do not do a very good inspection. This issue should have been noticed and repaired the first time that this car was inspected for resale. Also make sure you look at the paper work and take note of the actual mileage stated on the sales paperwork. Mine stated 9300 miles on the car. My drive home from the dealer to Greenville was only a few hundred miles. My wifr drove the car twice last week, just around town. When I looked at the odometer to see if it was within the 250 mile warrenty from Auto Nation, it was reading 10,400 miles. There is no way that we put 1200+ miles on this car in a week. So the 250 mile warrenty was long past. I will post an update as soon as the local Audi dealer here in Greenville inspects the car today. Hopefully no more evidence of damage! More

I recently took my Audi to Autonation for some service and had the pleasure of working with Service Advisor Steven. From start to finish, Steven was professional, knowledgeable, and extremely helpful. and had the pleasure of working with Service Advisor Steven. From start to finish, Steven was professional, knowledgeable, and extremely helpful. Upon arriving, Steven greeted me with a friendly smile and took the time to listen to my concerns and explain the service process. He kept me updated throughout the day on the status of my car, including any issues that were discovered during the inspection. Steven was also very patient in answering all of my questions and providing me with the information I needed to make informed decisions about my car. What impressed me the most about Steven was his attention to detail and his commitment to providing excellent customer service. He went above and beyond to ensure that my car was serviced properly and that I was completely satisfied with the results. I felt like I was in good hands the entire time and that Steven truly cared about my experience as a customer. Overall, I had a fantastic experience with Autonation Audi service and it was largely due to the exceptional service provided by Steven. I highly recommend this dealership for anyone in need of quality service and a great customer experience. Thank you, Steven, for your outstanding service! More