Audi Hawthorne

Yasmin greeted me with a smile and immediately asked if I needed help. From there on the process was simple. I wanted to get out of my 2018 Range Rover lease early for an electric SUV and leased a 2021 Etron needed help. From there on the process was simple. I wanted to get out of my 2018 Range Rover lease early for an electric SUV and leased a 2021 Etron. Yasmin helped explain the cars functions, took me on a quick test drive and we quickly came to terms on a lease term and monthly payment with Percy’s help. A quick, easy and painless process from my perspective. More

I originally walked out of Audi Hawthorne as a relatively content new car buyer. However, since my purchase this Fall my experience with this Audi location has been anything but enjoyable. There has been content new car buyer. However, since my purchase this Fall my experience with this Audi location has been anything but enjoyable. There has been a list off issues with my vehicle within the first month of ownership that I trusted Audi Hawthorne would remedy. Especially considering I paid for the car in full and purchased the pre-owned certified warranty (THINK TWICE ABOUT THIS OPTION AS EVIDENTLY, AUDI ATTEMPTS TO SUBTLY WEAVE IN PLENTY OF NON-COVERED ITEMS). Needless to say, I feel as though the 300+ point inspection Audi claims to conduct as part of this offering is likely a farce. It has been about 2 months since I purchased my car and I have not been able to drive it without issue to this day. I have made multiple trips back to this dealership and had many calls back and forth about an ever growing list of vehicle concerns culminating with safety features being disabled on the car. Audi's proprietary 'Audi Pre-Sense' software de-calibration is supposedly the main cause of why my dashboard lights are malfunctioning, the traffic warning mechanisms are broke and why my airbags will not deploy. Audi Hawthorne claims the cost of repair is hundreds of dollars but they cannot identify what caused the issue and even assuming I continue to drive responsibly, they still cannot guarantee this won't happen perpetually. As I've owned the car for 2 months, I'm not only concerned for myself and passengers safety in the car but also for why Audi can't see the harm in seeking funds from someone who just bought a vehicle (in full) when they can't explain the reason for why the car requires extensive vehicle service so close in proximity to the purchase date. I would've thought this Hawthorne location would prioritize customer safety over minor corporate profits but it appears I was unfortunately incorrect. Multiple family members have been Audi drivers for a decade or more but have used the Mohegan Lake Audi location. They were appalled to learn of Audi Hawthorne's decision making up to this point as their experience has been a delight elsewhere over the years. I truly hope things turn a corner when it comes to my first Audi buyer experience. More

We purchased our second vehicle from Audi Hawthorne and are very pleased. Yasmin was a pleasure to work with and went above and beyond to make it a pleasurable experience. are very pleased. Yasmin was a pleasure to work with and went above and beyond to make it a pleasurable experience. More

Excellent service. I walked in and tested, purchased, and drive home my CPO Audi in 3 hours. Yasmin and her colleagues made the experience top notch. and drive home my CPO Audi in 3 hours. Yasmin and her colleagues made the experience top notch. More

Service who could NEVER fix my car! Service team could NEVER fix my car right and Percy Montes the assistant manager is a jerk who keeps blaming me for the car problems. They sure as he Service team could NEVER fix my car right and Percy Montes the assistant manager is a jerk who keeps blaming me for the car problems. They sure as heck love to take your money, but treat you like garbage. NEVER purchase a car there or their sister dealership at New Country Audi in Greenwich CT. More