Audi Great Neck

I found a Certified Pre Owned 2009 Audi A4 Avant at Biener while shopping on the internet. Since I live in Vermont, and none were available locally, I called, negotiated a price and agreed to purchase Biener while shopping on the internet. Since I live in Vermont, and none were available locally, I called, negotiated a price and agreed to purchase the car over the phone, flew in and drove the car home. My assumption, which proved wrong, was that since the car is Audi Certified, the quality was guaranteed. When I got home, I noticed the cargo cover was missing, and the windshield wiper blades were torn, so I called Matt, my salesman. After many phone calls and emails, Matt was able to obtain a used cover and wiper blades ship them to me. The second issue I had was, after opening the sun roof for the first time, it wouldnt close, it just made a grinding noise. This was a big inconvenience, as I was unable to use the car, and it was obviously never checked during the certification inspection. When I called Biener about this, the sales department pushed me off to the service dept.,who never called me back. I was able to have the roof repaired at my local Audi dealer under warranty. The biggest issue I have with Biener, and the one that really indicated how little they car about their customers and reputation, is I had to have the front brakes replaced after only 1100 miles, and they took no responsibility. I had to pay for the brake replacement at the local Audi dealer, and Biener would not reimburse me the cost. After spending $25000.00 for a used car, they are willing to lose a customer, and risk their reputation for $370.00. That says it all! Penny wise and pound foolish, my mother used to say. As my only avenue for recourse, I have filed a complaint with Audi NA customer service. Hopefully they will see how absurd this is, and make me whole. I dealt with the same BMW dealership in White Plains 9 and still do) for 11 years, and I never received this type of treatment. More

I went in for service on my new car. Jackie has been a great person to deal with :). She was extremely knowledgable and helpful! She explaines everything in detail and even went out of her way to save me great person to deal with :). She was extremely knowledgable and helpful! She explaines everything in detail and even went out of her way to save me money. I love the service dept. at Beiner, Thank you so much! More

Matt was very helpful by providing an excellent deal for a 2010 S4. This vehicle turned out to be a problem (KEEP READING) with severe transmission problems which even a complete transmission replacement f a 2010 S4. This vehicle turned out to be a problem (KEEP READING) with severe transmission problems which even a complete transmission replacement from Audi corporate did not cure. Rich (the General Manager) was very helpful in purchasing the car back for the full amount paid and offering us a choice of replacements. We selected another S4, which was offered at a very fair price, and have been happy since. During the service visits, Jonathan, the service writer, was also very cooperative and kept us well informed. More

Just over one year ago, we walked into Biener Audi looking for a new Q5 (we already owned an A4). The salesman was downright rude, remained seated at his desk and kept looking at his computer screen looking for a new Q5 (we already owned an A4). The salesman was downright rude, remained seated at his desk and kept looking at his computer screen as we spoke to him. He talked down to us (we don't choose to wear Prada or Gucci, but can afford any car he had to sell three times over), quoted us a price and informed us that it was non-negotiable (this in an economy on life support). We walked out shaking our heads in disbelief, and several hours later had a deposit on the same vehicle at Audi of Huntington for $6,000 less. We chose to service our cars at Biener since it is closer to our home. When I mentioned to Jackie, our very helpful and professional service rep, that we were looking for a 2012 A5 cabriolet, and told her of of our negative past experience, she quickly encouraged me to try Biener again. And I'm glad she did. We were fortunate to have met a prince among car salesmen, Rosario Floro, who treated us with every bit of professionalism, courtesy, dignity and sensitivity possible. Up front, he assured us that he would do whatever it takes to satisfy us. At no point did we feel rushed or pressured. We engaged in reasonable and fair negotiation and walked away with a price we felt was fair. When an unfortunate mishap threatened to delay our vehicle's delivery, Rosario jumped through hoops to get our car ready as promised. While I'm still not totally convinced that Biener as a whole shares Rosario's professional prowess, he singlehandedly altered our view of the dealership. They simply don't make 'em any better. Bravo, Rosario! More

visiting on sunday, sale advised that they dont offer test drive on sunday. walk out dealership and saw other customer test drive and drive back to the dealer. discrmination and not professonal test drive on sunday. walk out dealership and saw other customer test drive and drive back to the dealer. discrmination and not professonal More

I wanted to buy a 2012 q5, but I couldn't find one. I ended up at Biener Audi and the Guy was able to get one for me. I think I may have paid a little too much for it. But the salesman doe was very nice ended up at Biener Audi and the Guy was able to get one for me. I think I may have paid a little too much for it. But the salesman doe was very nice and treated me with excellent customer service. More

I don't recommend Biener Audi they don't give you the best price. I got a quote for the Audi Q5 and it wasnt good at all (So Over Priced). Biener is not willing to neg pricing to be honest there customer best price. I got a quote for the Audi Q5 and it wasnt good at all (So Over Priced). Biener is not willing to neg pricing to be honest there customer service wasnt that great. I went to Huntington Audi in Long Island and believe it or not I saved almost $9000. There customer service is amazing. They took their time in explaining things. I mean come on your buying a vehicle that is over 50,000 you would want to get the best price and some good customer service. Everyone is nice and when it comes to neg pricing they are willing to work with you. I delt with the sales guy named JOE I recommend him. Yea Biener sucks and as far as I no there over priced and over rated. My rating's is what I expierenced. So go to Huntington Audi thats my recommendation. I dont recomment Biener at all. More

I was told that I should buy with confidence as it was a family run business. Remember you choose your friends, not your family. So you should want to be treated... like a friend.... Not at Biener. They family run business. Remember you choose your friends, not your family. So you should want to be treated... like a friend.... Not at Biener. They have no customer respect whatsoever, they lie just about everything and their business model seems built around deception. From Mr. Wiehl to Mr. Kay in the CPO department, all they care about is sucking away cash from you without even caring you will be a return customer for service. And if you come here for service, their service department is run by a maniac who will only act at gunpoint. No business ethic whatsoever, BIENER AUDI is an institutionalized crook. There are numerous Tri-state dealerships that will happily welcome your business and proudly bear the AUDI name. Never again with BIENER, they are a disgrace to the auto industry and to the AUDI brand name. More

I have purchased two cars from Biener so far and believe that I will continue to purchase cars from Biener for my entire life. The entire process from sales, to customer service, to questions regarding upg that I will continue to purchase cars from Biener for my entire life. The entire process from sales, to customer service, to questions regarding upgrades has always been courteous, professional and responsive. I truly don't understand the negative remarks below other than that perhaps they were driven by the customer, not Biener. More

Hi, This email is regarding my experience with BIENER Hi, This email is regarding my experience with BIENER AUDI during my PREOWNED AUDI Q7 purchase.. i got this car without even looking at it in pers Hi, This email is regarding my experience with BIENER AUDI during my PREOWNED AUDI Q7 purchase.. i got this car without even looking at it in person..yet had an AWESOME experience My name is Bhoo(bhuvana) and i live in MICHIGAN.I'm a first time customer for BIENER AUDI... When i decide to buy a 2009 CERTIFIED AUDI Q7 and was browsing for that online as well as some audi dealerships,i came across BIENER AUDI website with some wonderful preowned vehicles with awesome prices, right away i called the preowned sales dept. to get some detailed information about a car i was intertested .I talked to a preowned sales agent Mr.JEFF,he answered all my questions so patiently every time(the reason i'm mentioning all my questions is because i asked him too many questions b4 my purchase)and let him know that this is the first time i'm buying a vehicle without looking at it in person so it makes me nervous (since i live in michigan and new york is a little too far for me),he was kind enough to understand my situation and helped me find the right one that suites my interest, during my purchase i also talked another preowned agent Mr.MATT who is equally pleasing as JEFF. After finalizing my purchase,i got my car shipped it to me securely and safely before christmas thats december 23rd 2011,the vehicle looked just as described .... i felt soo happy and i wanted to share my honest experience so other new customers like me won't feel insecure.i had to mention that this purchase was done not in person yet i'm satisfied 100% . So for sure i'm going to recommend BIENER AUDI to my friend and family.The reason i took some time and wrote this review is because i felt very happy the way the agents JEFF and MATT treated me and helped me every single time i called them and this is the least i sould be doing to appreciate both of them. I saw some reviews about BIENER AUDI online thats says bad customer service,my experience made me feel that it should be 100% UNTRUE i felt sooo happy i came up with a slogan for BIENER AUDI..... " EAST OR WEST BIENER AUDI IS THE BEST" Bhuvana Sudarmathy More