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Audi Great Neck
Great Neck, NY
1,459 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm.
Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
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Showing 1,459 reviews
November 18, 2023
Great service , Matt was very helpful , I was able to get back the car in 2 days with no delays. Highly recommend this car service back the car in 2 days with no delays. Highly recommend this car service More
by Naboush
Employees Worked With
November 17, 2023
Watch Out! This Dealership is a Fraud. I live in Texas, bought an online advertised Porsche Cayman GTS after getting details via emails and text messages. This Dealership is a Fraud. I live in Texas, bought an online advertised Porsche Cayman GTS after getting details via emails and text messages. I bought it because I was looking for a 6-Cylinder manual transmission, they are very unique models and hard to find. 1. They assured me that it was in an excellent condition, no dents, no scratches, no rock chips and no other cosmetic, mechanical or electrical issues. When vehicle was delivered, it all turned out to be the in opposite condition. Several scratches, damages, dents, missing parts. Driver side window wouldn't close once open and it requires a pull to roll up. The Frunk (hood) wouldn't stay up, it drops down. Ignitions coils are bad and require immediate replacement. When driven, steering wheel must be hold tightly, if not then vehicle will move on to the right lane. The PSM failure is displayed on the panel. The 4x6 cover is missing on the wiring box. 2. The advertised price was $75,990, we agreed to $74,500. I REQUESTED THEM TO SEND ME A BUYERS ORDER OR A CONTRACT DETAILING ALL THE CHARGES, AT LEAST 20 TIMES, BUT THEY NEVER SENT IT TO ME. Instead they FedEx'd me bank's financing document which had the total amount for the vehicle including all charges and taxes, and the total finance amount along with the interest rate. I asked for the itemized charged but I got a run around and instead they threatened me to sell it to another customer if I did not sign it. Later, I found out that they charged me $76,490 "USED CAR - RETAIL". I asked them why is it overcharged by almost $2,000, they said they have added ~$1,490 for 130-point inspection cost to the selling price. I requested for a copy of the 130-point inspection report several times but they never provided to me. 3. For almost 2 months, this vehicle was still registered under dealership's name and Texas DMV did not have any records under my name or had receive any documents or Tax money from the dealership. The Temporary Tag expired, I notified the dealership days before expiration, day before expiration and after the expiration but they never sent a renewal Temporary Tag. New York DMV said they did not have any request from the dealership and asked me to file a complaint against the dealership, which I immediately did. I received Texas License Plate yesterday. The repair cost itself is over $8,000. 4. I was approve for bank financing for a lower rate but the dealership sent financing documents to bank with higher interest rate. New York DMV and New York District Attorney are actively investigating all these issues. They said there are several violations and also have referred me to get legal assistance to handle civil matter. More
by SMQ
Employees Worked With
Other Employees :
Ali Muhammad, Howard Lien, Jonathan, Leo Menuzzo, Andrew Russo, Leo Menuzzo
November 16, 2023
Great employees at the front desks and excellent mechanics. Service center is very clean and organized. One of the reasons I’ve purchased 3 Audi’s there. mechanics. Service center is very clean and organized. One of the reasons I’ve purchased 3 Audi’s there. More
by Jcam41
November 16, 2023
Very professional, friendly, and efficient. Jeremy is great! Very easy experience and will recommend them. Jeremy is great! Very easy experience and will recommend them. More
by Dana
Employees Worked With
November 14, 2023
The service appointment was quick and smooth. Emails were sent before the appointment for reminder. Service Advisor was very understandable. Provided a lot of information on the services was nee Emails were sent before the appointment for reminder. Service Advisor was very understandable. Provided a lot of information on the services was needed to be done on my vehicle. Loan was quick, When my vehicle was completed, it was pulled out quickly as well. More
by KevinH
Employees Worked With
Christina Hellemeyer
November 09, 2023
Great attention to detail and customer service. My service advisor was truly dedicated. It was a pleasure My service advisor was truly dedicated. It was a pleasure More
by TonyPascofam
November 08, 2023
Every time I go to Biener Audi to have my car serviced I am greeted by such a great staff. all my questions and concerns are always answered am greeted by such a great staff. all my questions and concerns are always answered More
by RLTALK
Employees Worked With
