Audi Great Neck

I was recommended to see Drew by a friend of mine and I am recommending him to anyone who wants an Audi. He was very helpful and put no pressure on my first visit. He took the time to explain in detail t am recommending him to anyone who wants an Audi. He was very helpful and put no pressure on my first visit. He took the time to explain in detail the car and work out the lease payments with me. I am very happy with my car and Drew made the process easy, fast and painless. Looking forward to working with him again. More

Everything was ok at dealer until Mark in finance pulled the typical bait and switch. He promised me going rate and then raised it .5 points. He said it would only be a $2 dollar a month difference and it the typical bait and switch. He promised me going rate and then raised it .5 points. He said it would only be a $2 dollar a month difference and it no big deal. The principal that it changed on my drive to buy car is what was most upsetting. It was a $10 a month increase bringing it to $600 difference over the 60 months. He claimed original price was quoted before credit check was complete. Who gives a price before they do a credit check. The cars are priced ok but of course they rip you off on trade in. Negotiate trade in value first and then price of car. Only way not to get screwed. Just avoid Mark because he's incompetent and condescending. Otherwise as long as your tough with any dealer that's fair you should be fine. More

Drew made the purchase of my A6 seamless and easy. The no pressure attitude was a welcome change from other dealers. My second car from Beiner and second positive experience. no pressure attitude was a welcome change from other dealers. My second car from Beiner and second positive experience. More

I was very happy with my experience at Biener Audi. I worked with a salesman named Drew. He was very knowledgeable and answered all of my questions. I was pleased he worked with me on the pricing. worked with a salesman named Drew. He was very knowledgeable and answered all of my questions. I was pleased he worked with me on the pricing. More

With Drew's assistance, this is my second car that I have leased from Biener Audi. Drew walks you through the tedious yet necessary process with ease and patience. I would only go to Drew from now on. have leased from Biener Audi. Drew walks you through the tedious yet necessary process with ease and patience. I would only go to Drew from now on. More

Drew Russo was very helpful in terms of knowledge of the vehicle I was interested in leasing and was able to provide me with a very competitive price. He was also very helpful when I needed to make a change vehicle I was interested in leasing and was able to provide me with a very competitive price. He was also very helpful when I needed to make a change to one of the vehicle options after I had ordered the vehicle. I felt he was focused on satisfying the customer by making sure I got the vehicle I wanted, and not just making a sale. More

The service dept is an unorganized mess or so it seems like it. Dont even bother asking for a loaner. My regularly due maintenance was supposed to be done in one or 2 hours or so said the service dept on like it. Dont even bother asking for a loaner. My regularly due maintenance was supposed to be done in one or 2 hours or so said the service dept on the phone, it ended up taking over 6+hours and the bill rang up in the thousands. I have had bills come in the thousands for maintenance work...We bought expensive cars i understand, i didnt even make a big deal about it to them but the bad customer service that came along with the expensive bill is the real headline here. One example, when i went in for the 20,000 mile maintenance and ask for a loaner, sorry no cars available but dont worry its just an oil change so it should be an 1 hour or 2. I get there early take my car in and am greeted i think??? No real eye contact from anyone, not the receptionist, not the service dept manager, no one. Ok so he takes the keys tells me to wait at the waiting area with no idea how long itll take he says. Ok i have a job and work to go to so i wait the 2 hours only to find out my car hasn't even been taken in the shop yet. 2 hours later!!! I call my friend to pick me up and take me to work. Do you see what i mean with the customer service? If a 2 hour estimate is going to be changed to 6 + hours let the owner of the car know! That's kind of courteous and obvious when it comes to service. So i come back right before the service dept closes to pick up the car. The manager tells me hes busy(packing up and finishing up things so he could leave) and CANT get my car so I should go back into the lot myself and find it and pick it up. I end up having to go back into their lot and find my car among 50 other audis and make a 20 point k turn to get out. I was so fed up i told my relative to take the car in for the next maintenance check up. He was subjected to the same treatment as me. No loaner car of course, and overall a detached staff that doesnt seem to care after the car has been sold to you. Not in the 3 years that i owned this car have i been able to get a loaner for any of my services, most of them taking more than the estimated time by many hours! When i service my Infiniti i can get one without me even asking. They ask ME if i need a loaner because you know i might have to get places like work. Not everyone can hang around the dealer all day waiting for their service to be complete. Even our toyota dealerships hooks us up with a scion when they run out of toyota loaners. We knew better next time and i drove behind my relative to pick him up after he dropped off the car at dealer for service. Their New Car sales team is mediocre at best and their service dept is some place i do not enjoy taking my car to be serviced. Its a shame that they have such bad service as i do like audi cars and am interested in a new one but am hesitant to buy one if it means having to deal with people at biener. The best thing about biener is the newly renovated facilities but dont let that new gleam think you are going into a dealer which cares about customer service(at least the service dept) All that glitters is not gold my friends. More

Called for new A4 Lease. Salesman Eddy was very was unprofessonial and rude.did not even ask my name and number. gave me lease price of $500 to $700 with taxes up front. When asked how much was car unprofessonial and rude.did not even ask my name and number. gave me lease price of $500 to $700 with taxes up front. When asked how much was car he said $54000.I told him online the price is $36000 plus extra then he said oh then its $45000. I have leased Mercedes and BMW cars and i was looking for small car for my high school graduate son. I guess Audi lost me. Thanks Biener More

We lost both of our cars in the recent Superstorm, which honestly, were the least of our losses. When we could get off the Rockaway penninsula to contact Biener, we were put in the kind hands of Rich Carde honestly, were the least of our losses. When we could get off the Rockaway penninsula to contact Biener, we were put in the kind hands of Rich Cardenas. I have never dealt with a more receptive dealer. His kindness in dealing with people who were still coming to grips with their devastation and the destruction to our homes, neighbors and cars was just amazing. No worries, he had my new Audi in no time and put us at ease. I had to relocate 80 miles from home, Rich was a light at a dark time. My children and I will never forget his dedication and commitment in giving back a "little normal" during what is sure to be a long time before we are whole again. Many thanks Rich More