Audi Great Neck

I bought audi Q5 2019 two months ago. I was in this service a few days ago because my car had a knocking in the rear when starts moving. I got a note,the transfer case needs to be replaced I was in this service a few days ago because my car had a knocking in the rear when starts moving. I got a note,the transfer case needs to be replaced,and costs $4,600.My car was under warranty and i contacted with Ali,pre-own director Biener audi and he promised to help me,but he lied to me until the warranty expired.I went to a professional mechanic in Brooklyn and he changed the transfer case fluid and no more knocking.Thanks Got I fixed the issue with a few money.Audi Greatneck is a big name,but you understand now what's happening!! More

This dealership is the worst and I had a terrible experience there. Firstly, I had signed documents committing to buying a used car via a trade in. We set an appointment for me to come in and pick up experience there. Firstly, I had signed documents committing to buying a used car via a trade in. We set an appointment for me to come in and pick up the car. I took off from work that day. I got a call that morning from Lloyd telling me that the car was sold to someone else. Probably offered a better deal but they screwed me and that is not the way to do business by selling my car right from underneath me. Then I was trying to buy another from them hoping they would work with me after the first incident. I kept calling Lloyd to get a price. He told me about 10 times he would get back to me and did not. Ali also did not respond to many of my requests. When I finally was given the price after asking for about a month, they added about $4000 dealer fee onto the stated price and said they wouldn't budge a penny. I finally gave up with them. Dealing with Lloyd and his manager, Ali, was one of the worst experiences I have ever had and they totally screwed me. Stay far, far away from this place. One star is not good enough for them. More

My son’s car came scratched and dented. The salesman and Leo both told us they would repaint the car. But you can’t get in touch with them. They don’t return calls or emails. Horrible servi The salesman and Leo both told us they would repaint the car. But you can’t get in touch with them. They don’t return calls or emails. Horrible service. Never buy a car there or deal with Leo. More

Great customer service! We found the exact vehicle that we were looking for, at a reasonable price. We found the exact vehicle that we were looking for, at a reasonable price. More

Absolutely awful experience (8/31/24). I’m writing this review as I drive away from the dealership because you need to know not to come here. Pierre acted like he was too busy to answer ou I’m writing this review as I drive away from the dealership because you need to know not to come here. Pierre acted like he was too busy to answer our questions and refused to show us a Q5 that was not in the showroom, only willing to show the hybrid that was on the floor. As we thanked him for his time and left, he proceeded to tell us that there are plenty of Audi dealers we can go to and he can give us their numbers. He then yelled out (in front of the whole showroom) that we were nasty. No one came after us, there was no apology. I’m sure we would have been treated very differently if there was a man with us. F*xx Audi of Great Neck. Don’t go here. More

A nightmare ! DO NOT GO TO THIS SEVICE CENTER! They take on too many cars and are sloppy and will lie to your face…I brought in my Etron on 5/29/2024 for recalls DO NOT GO TO THIS SEVICE CENTER! They take on too many cars and are sloppy and will lie to your face…I brought in my Etron on 5/29/2024 for recalls No issues at all with my car. My advisor Jeremy gave me an estimate of a day to do the recalls. 3 weeks later, communication lacking hardly had any updated when you call he never picks up only voicemail . I go to pickup my car on 6/17/2024 and notice damage to my bumper, luckily I noticed it before I drove off the lot!! Or I am sure they would have Denied It! Also the car had An SOS light on the dashboard. The Manager Amrit instructed me to bring my car-back after the weekend on Monday. My car had so many lights and warnings on the dashboard. Then ,Their system gets hacked and I wasn't able to bring the car back till 7/11, an appointment I made no phone calls from my advisor. On 7/27 I go to pickup my car again! I drive off the lot 10min to starbucks and notice a crack on my windshield!! Of course I return to the dealership, my advisor Jeremy and the Manager Amrit would. Not take responsibility for the crack . My car was at their service center for 2 weeks no damage anywhere on my windshield when I brought it in. They both lied to my face claiming it was a chip no proof. I brought it to a auto glass specialist and they said it was a fracture crack. I left several message to the GM Leo , who never had the respect to call me back.! Worst experience ever! So disappointed with Audi Do yourself a favor and go to any other dealership but Great Neck . More

I had the pleasure of working with Michael Abu at Audi Great Neck recently, and I must say, his professionalism, friendliness, and helpfulness made my car buying experience truly exceptional. He maintain Great Neck recently, and I must say, his professionalism, friendliness, and helpfulness made my car buying experience truly exceptional. He maintained a positive attitude throughout, making me feel like a valued customer from start to finish. Mike was very communicative and understood my needs. Thanks to Mike, I drove off the lot with not just a great car but also a great impression of Audi Great Neck. I would highly recommend him to anyone looking for a pleasant and stress-free car buying experience. More

Professional friendly and efficient service department. They are super helpful and do a wonderful job of keeping client informed. Love bringing my car here They are super helpful and do a wonderful job of keeping client informed. Love bringing my car here More

Drew , Leo and George . Top notch ! I would recommend this dealership to anyone looking for an Audi ! Awesome to deal with ! Top notch ! I would recommend this dealership to anyone looking for an Audi ! Awesome to deal with ! More

Mike and Dennis were incredibly helpful from beginning to end! I will definitely be making Great Neck my permanent Audi stop. end! I will definitely be making Great Neck my permanent Audi stop. More