Audi Grapevine

very straight forward and professional very friendly and professional and a fair price. sales person and manager were up front. sales price and trade in values were reasonable. also the in very friendly and professional and a fair price. sales person and manager were up front. sales price and trade in values were reasonable. also the individual that explained all the features was excellent. More

Exceptional I worked primarily with Mo the General Manager who was exceptional in both working with me on the Audi S6 I purchased and the value and coordination o I worked primarily with Mo the General Manager who was exceptional in both working with me on the Audi S6 I purchased and the value and coordination of trading in my vehicles. Mo's customer service and people skills are incredible. If more people had the experience I had with him, the auto industry and purchasing experience would be viewed quite differently. Mo introduced me to Dina H. and Jeff in Finance. All of them were top notch and contributed significantly to my buying experience. Audi would be proud of the way the team worked seamlessly together and provided an awesome buying experience! Dave Rickard More

Best dealership This is one of the best dealership I have ever been in that do absolutely all they can to help you. I will always buy my cars from Grapevine Audi. Tha This is one of the best dealership I have ever been in that do absolutely all they can to help you. I will always buy my cars from Grapevine Audi. Thanks guys for helping me. More

Easy Service Experience Had our Q5 in this week for the first year service. Cris Zamora told us it would take about 1 1/2 hours. He checked on us periodically to update us on Had our Q5 in this week for the first year service. Cris Zamora told us it would take about 1 1/2 hours. He checked on us periodically to update us on the car's progress and make sure we were comfortable. Right at 1 1/2 hours he informed us our car was washed and ready. Yea. We were impressed. Cris also informed us of pending recalls that we can address later. We appreciated his efficient friendly manner. We will definitely call him next time we need assistance. More

Q3 purchase Overall purchase experience was good. First time Audi buyer. Nice dealership. Environment was pleasant. Paid cash for the car but had to wait for s Overall purchase experience was good. First time Audi buyer. Nice dealership. Environment was pleasant. Paid cash for the car but had to wait for several hours for someone to finalize the paperwork. Time is important and would suggest to have additional employees to handle the paperwork on a Saturday afternoon when you expect to be busy. More

It was a great experience Went in and saw Christian. He was very nice and helpful. Definitely would recommend anyone to ask for Christian when getting serviced he was great Went in and saw Christian. He was very nice and helpful. Definitely would recommend anyone to ask for Christian when getting serviced he was great More

Awesome experience Although Saturdays are usually busy Cris Zamora kept me informed frequently on the status of my Q5 and made sure I was comfortable. Cris was busy when Although Saturdays are usually busy Cris Zamora kept me informed frequently on the status of my Q5 and made sure I was comfortable. Cris was busy when I initially pulled up so Rene got me started. Both Cris and Rene are the absolutely best. Highly recommend these two service advisors!! More

Service completely exceeded my expectations. The service gentleman was exceptional! Best service I have ever had in a dealership ever! The building and service area are clean, the refreshments The service gentleman was exceptional! Best service I have ever had in a dealership ever! The building and service area are clean, the refreshments are exceptional. The service center experience alone is worth buying a Audi from the dealership. I never do surveys good or bad but was compelled to do so based on the UNREAL experience this dealership provides. Rene wan absolutely fabulous! Best service I have ever had in any dealership EVER! More

This was my first time at Audi Grapevine and Jules, my Service Advisor, was excellent. I needed a new key programmed...she got me right in and had everything taken care of in about 30 minutes Service Advisor, was excellent. I needed a new key programmed...she got me right in and had everything taken care of in about 30 minutes More

Happy Driver Eric was professional and friendly. I imagine one works long wacky hours in the Service Department at any dealership. I love that the team truly work Eric was professional and friendly. I imagine one works long wacky hours in the Service Department at any dealership. I love that the team truly works well together and makes for a nice visit from a customer as well as must be a great place to work. Keep up the great work. More