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Audi Grapevine

Grapevine, TX

4.7
958 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 958 reviews

May 14, 2024

Best customer service I’ve seen - and I own dozens of brands! Larry Tran is a rock star in the service dept! More

by hillgtracing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran
May 06, 2024

Terrible terrible horrible experience i went to get oil change ended up paying almost $2k to fix my car that was working perfectly fine before i dropped it off they messed something up in my car causing it More

by Davelijah1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David flemming & cris romara
May 06, 2024 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 05, 2024

Great inventory! Friendly and knowledgeable staff …we were had our car in less than 2 hours. More

by Carmen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valeria Hernandez & Jake Kaufman
May 07, 2024 -

Audi Grapevine responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future. Enjoy your new vehicle!

May 03, 2024

I’ve been taking my car to the Grapevine Audi dealership for 4.5 years and have never had a bad experience. The service is always thorough and everyone I have encountered is always pleasant and helpful. More

by pjburton87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
May 07, 2024 -

Audi Grapevine responded

It's fantastic to hear that you've had such a positive experience with Audi Grapevine over the past 4.5 years! Consistent thorough service and pleasant interactions make a big difference, and we're thrilled that you've consistently received that level of care.

May 01, 2024

This was my first experience with this dealership and working with a service representative and I will say “what a pleasant experience.” Service rep, Larry Tran, was great! More

by athanstc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran
May 03, 2024 -

Audi Grapevine responded

Your first experience with Larry was a positive one! Thank you for choosing us!

April 29, 2024

Satisfied with service. Wait time could have been shorter. About two hours, Only needed state inspection. More

by Dhel9398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 02, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 27, 2024

Great service. Easy to schedule. Fast. Clean. Respectful. Good communication. Great use of technology. Good ambiance. More

by _4LifeIQ3Audi_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Apr 30, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 23, 2024

Exceptional customer service and vehicle service center. It’s further away for me, but I still pass by another Audi to go to Grapevine Audi. More

by Irod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Apr 25, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 21, 2024

My service advisor Juan was excellent and service was excellent overall great customer service experience. More

by j.deleon61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaun
Apr 23, 2024 -

Audi Grapevine responded

It's fantastic to hear that you had a great experience and that Juan provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 20, 2024

My second visit for Audi care and I’m not impressed with customer service at this location. More

by Careful customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Apr 23, 2024 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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