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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,533 Reviews
Call Dealership (817) 354-2834
View Awards

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,533 reviews

May 19, 2026

Great customer service hands down. I just wish I would have been able to get a loaner car More

by Triciaallen50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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May 22, 2026 -

Audi Grapevine responded

Hi, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 11, 2026

Low pressure sales, knowledgeable staff, great service, and a high respect for my time with quick, efficient process from test drive to drive off. . More

by kfam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peta
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May 14, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 08, 2026

Anthony Butler is great! He’s quick to respond and thinks ahead. My husband and I always go to him for all of our service needs. More

by kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
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May 14, 2026 -

Audi Grapevine responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 08, 2026

The service department at Audi Grapevine always meets or exceeds our expectations! Ethan and all the staff are polite, professional, and thorough. More

by jpcjr2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Moran
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May 14, 2026 -

Audi Grapevine responded

Hello, we're happy to hear you had such a positive experience with Ethan and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2026

Not happy with dealership at all. Drove over 300 miles for a car they had. They tried to sell me work tires that looked all chewed up and asked me drive it back that way. That was on More

by lara.kaycie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin and Audrey Millhorn
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May 14, 2026 -

Audi Grapevine responded

Thank you for sharing your experience. We sincerely apologize for the frustration and concern this situation caused. Safety and vehicle quality are extremely important to us, and we understand why the condition of the tires and the maintenance alert left you disappointed. The Lexus had recently been traded in, and we had already ordered a new set of tires for the vehicle prior to your purchase. Unfortunately, the tires had not yet arrived or been installed before you needed to head back home. Because the existing tires still passed inspection standards, we offered the option of having the tires replaced in your hometown and reimbursing you for the cost so you would not have to make another trip back. However, after understanding that you were not comfortable with that option, our team worked quickly to locate tires from the Lexus dealership across the street so we could have them installed before you left town. Regarding the oil maintenance alert, we do perform oil changes on all of our pre-owned vehicles as part of our reconditioning process. It appears the maintenance reminder light may not have been reset properly during service, and we apologize for that oversight. We also apologize for any lack of follow-up communication after your purchase. Your feedback has been shared with our team because we always want to improve both our communication and our customers’ experience. We appreciate your business and the opportunity to address your concerns. Please feel free to contact us directly so we can assist further and ensure everything is taken care of properly. Justin Guo General Sales Manager (817) 553-2206

May 07, 2026

Great service a support from the Service Center. They were very communicative. And they provided a loaner vehicle. More

by Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, Ethan, Anthony
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May 14, 2026 -

Audi Grapevine responded

Hi Kyle, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2026

Always outstanding service Anthony Butler is one of the best service advisors I have ever worked with ! More

by Juhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
Print
May 14, 2026 -

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2026

Good service experience overall. The vehicle was received properly, and the staff collected all necessary information clearly. Shuttle assistance was helpful and convenient. Service More

by Mohan Vamshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Salazar
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May 14, 2026 -

Audi Grapevine responded

Hi Mohan, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

May 05, 2026

Everything was good except they screwed up my seat presets and left the ac on max instead of returning it to the way they found it. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith?
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May 14, 2026 -

Audi Grapevine responded

Thank you for bringing this to our attention. We apologize for the inconvenience and have addressed this with our team to ensure it doesn't happen again. We appreciate your feedback and look forward to serving you better in the future. Thank you for choosing us!

May 03, 2026

Friendly, knowledgeable staff. Always displayed a willingness to help and make sure you get the right car and the best deal More

by gbeauchamp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Pak
Print
May 14, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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