Audi Grapevine

It was a pleasant visit exceptional customer service great professionalism and was kept up to date on a play by play with what was going on. great professionalism and was kept up to date on a play by play with what was going on. More

Outstanding Service Experience.....Yet Again! Saw the rotate & re-balance special via e-mail. Had a quiet afternoon at work (no con calls!), so decided to head over to Audi Grapevine to get that Saw the rotate & re-balance special via e-mail. Had a quiet afternoon at work (no con calls!), so decided to head over to Audi Grapevine to get that done, get a wash and see if I needed anything else. I was in and out in like ~90 minutes. Saved a few bucks with the special and was able to work efficiently while there. As always, Jared took great care of me. More

Appointment was at 7am and Eric was prompt and very courteous. The service went smoothly, all work was explained and checkout was quick and efficient. Great experience!! courteous. The service went smoothly, all work was explained and checkout was quick and efficient. Great experience!! More

Best dealership in sales and service. I have gotten my last 4 cars here. I always borrow a car for service which is great since that’s my only car. last 4 cars here. I always borrow a car for service which is great since that’s my only car. More

Purchase a 50th Wedding Anniversary Audi A3 for my wife Our experience at Audi Grapevine was great. Got the car we wanted quickly from Kansas. The negotiations went very well on both sides of the table. My Our experience at Audi Grapevine was great. Got the car we wanted quickly from Kansas. The negotiations went very well on both sides of the table. My wife is extremely happy with the car. We traded a great 2013 VW Beetle convertible that I am pretty sure you have already sold by the same day we picked up our car. Win/Win for all. More

As usual the service was done promptly and the friendly and professional attention from my service manager Rene will keep me coming back. Audi service coverage has been a valuable investment. and professional attention from my service manager Rene will keep me coming back. Audi service coverage has been a valuable investment. More

Beware of Sean in Finance Audi Grapevine If I could leave negative stars for Sean in Finance I would. Later I was reviewing the paper work & contract and noticed the monthly Audi Grapevine If I could leave negative stars for Sean in Finance I would. Later I was reviewing the paper work & contract and noticed the monthly payment was in line with what I expected. But, Sean put on contract 66 months not 60 as I stated. First off after I told Sean NO 3 times on the Gap Policy, $995.00 Told Sean 2 times NO one dent policy. $1,000.00 Sean put it in the contract anyway. Sean, failed to tell us the service policy he added was $2,400.00 After dealing with Chen in Sales being so up front and honest about everything, I let my guard down in dealing with Sean in Finance. Big mistake on my part. After calling Sean, he said we could cancel the extra policies anytime. Sean didn't seem to care he put things on the contract we said NO to. Well, that takes 4-6 weeks to process with Group 1 cancellations. Now, we are stuck with an extra $4,395.00 on our note and an extra 6 months of payments. I have to say our Sales person Chen, was excellent. Be very cautious dealing with of Sean in Finance at Audi Grapevine. That being said, I would definitely not do business with Sean at Audi Grapevine. I have purchased cars in the past from Park Place dealerships and never had anything like this to occur. More

If I could leave no stars, I would. Be very cautious when leasing a vehicle with Grapevine Audi. I recently leased a vehicle with them and during negotiations and while signing my contract, a 36 month when leasing a vehicle with Grapevine Audi. I recently leased a vehicle with them and during negotiations and while signing my contract, a 36 month lease and only a 36 month lease was discussed. Imagine my surprise when I got my first note in the mail and discover it's a 42 month lease. Not only that, upon reviewing my paperwork provided by Sean in the finance department, none of my financial paperwork was provided. Yes, shame on me for not paying more attention. However, I had faith that what was coming out of their mouths was honest and was what was written on the contract. Sean seems to think it's ok they did this though, because he gave me a deal on the Audi protection plan. More

30K mile service Had the 30K mile service completed. Quick and easy process, got me in and out in 15 min with a loaner car, work was completed in under 2 hours. Had the 30K mile service completed. Quick and easy process, got me in and out in 15 min with a loaner car, work was completed in under 2 hours. More

Friendly staff, very clean, very organized, detailed and professional. Always great service and always get top notch treatment. Highly recommend their service department for all your Audi needs! professional. Always great service and always get top notch treatment. Highly recommend their service department for all your Audi needs! More