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Audi Grapevine

Grapevine, TX

4.7
1,126 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,126 reviews

October 29, 2020

Great experience!....They made the whole process easy and convenient! Loved working with everyone involved in the sale and love my (new to me) used Cadillac! Thanks to you all! Jennifer More

by jensal66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dax
Nov 13, 2020 -

Audi Grapevine responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with a great car buying experience! Congratulations and we thank you for your business!

Nov 13, 2020 -

Audi Grapevine responded

Thank you for your kind words for Dax and our team! We are thrilled that they provided you with a great car buying experience. Congratulations on your new car!

October 29, 2020

Very attentive and good communication. Answered all of our questions. Listened to all of our concerns. Was available to respond to our questions and concerns. More

by eddiebp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Nov 13, 2020 -

Audi Grapevine responded

Thank you for being our customer, we appreciate your kind words about our staff!

Nov 13, 2020 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 29, 2020

Eric has always been very professional and makes me feel my car is always in good hands. Thanks a lot for the excellent service and for always exceeding expectations. More

by Omar Escalante
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 13, 2020 -

Audi Grapevine responded

Thank you, Omar, for your kind words about Eric! We are very happy to hear that he was able to provide you with an excellent service experience!

Nov 13, 2020 -

Audi Grapevine responded

Thank you Omar for your kind words for Eric! We are thrilled that he provided you with a professional and excellent service visit. We look forward to your business with us again!

October 25, 2020

Quick. Simple. Easy! Ordering my car was a breeze.Shawn Quick. Simple. Easy! Ordering my car was a breeze. Shawn Wangen kept me up to date while waiting for my 2021 A5 Cabriolet to arrive from Germany to G More

by CrysP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Wangen
Nov 13, 2020 -

Audi Grapevine responded

Thank you for your kind words for Shawn! We are very happy to hear that he was able to provide you with a quick and simple car buying experience!

Nov 13, 2020 -

Audi Grapevine responded

Thank you Crys for your kind words for Shawn! We are thrilled that he provided you with a quick, simple, and easy car buying experience. Congratulations on your new car!

October 23, 2020

Amazing service appointment. Vernon is exceptional. His customer service and attention to detail went above and beyond. Thanks for a great service experience from beginning to end. More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon
Nov 13, 2020 -

Audi Grapevine responded

Thank you for your kind words about Vernon! We are very happy to hear that he was able to provide you with an amazing service experience!

Nov 13, 2020 -

Audi Grapevine responded

Thank you D for your kind words for Vernon! We are thrilled that he provided you with an amazing service visit. We look forward to your business with us again!

October 23, 2020

I have had nothing but positive experiences with service and sales. Audi of Grapevine certainly deserves consideration for service and sales. I even used a coupon and was treated no differently. More

by lw3984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 13, 2020 -

Audi Grapevine responded

Thank you for being our customer, we appreciate your kind words!

Nov 13, 2020 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 21, 2020

Professional service, speedy service and very good value. I am always treated fairly and could not be happier with my experience with Audi Grapevine so far. More

by dta76114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jared
Nov 13, 2020 -

Audi Grapevine responded

Thank you for being our customer, we appreciate your kind words!

Nov 13, 2020 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with a professional and speedy experience. We thank you for your business and look forward to your next visit!

October 18, 2020

Noted “Tire Pressure Low” warning and light remained on after self-servicing. So, I brought my car in for repair. Service rep, Chris, was very courteous and professional. I waited for car and repairs were More

by JDPD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 13, 2020 -

Audi Grapevine responded

Thank you for being our customer, we appreciate your kind words for Chris!

Nov 13, 2020 -

Audi Grapevine responded

Thank you for your kind words for Chris! We are thrilled that he provided you with a courteous and professional service visit. We look forward to your business with us again!

October 16, 2020

Service advisor was quick, courteous, and thorough. This service visit was great and all work performed to a high standard. Customer service is tough, but I felt like Audi Grapevine went well above to prov More

by ide10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 13, 2020 -

Audi Grapevine responded

Thank you for your kind words! We are thrilled that you had a great service visit!

Nov 13, 2020 -

Audi Grapevine responded

Thank you. We're glad that you had a quick, courteous, and thorough experience with your recent service visit.

October 14, 2020

They were very nice to me before I purchase a vehicule with them, soon I purchased the vehicle with them , they didn't care anymore . The wouldn't even pick up my call or return my call. I really did reg More

by mfkiabou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Syed
Oct 19, 2020 -

Audi Grapevine responded

Thank you for bringing this to my attention. I apologize for the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at ppalenzuela@audigrapevine.com. I look forward to speaking with you. Pedro Palenzuela General Manager

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