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Audi Grapevine

Grapevine, TX

4.7
1,180 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,180 reviews

January 29, 2025

The service representative that took care of my Audi’s needs was proper and thorough with answering any questions or concerns I had. Service was done in a timely manner and received my car exterior back c More

by Lord Wyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Torres
Feb 01, 2025 -

Audi Grapevine responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 28, 2025

Excellent customer service. Very good communication along with great facilities to accommodate their customers, awesome! More

by Lockb2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian, Larry Tran
Feb 01, 2025 -

Audi Grapevine responded

Hello Lockb2, thank you; we appreciate your feedback!

January 27, 2025

Larry Tran is who I picked up my vehicle from and he was amazing as well as Shayla. I also needed some Wi-Fi connection help and Varon was spectacular! More

by hmdiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran, shaela and varon
Feb 01, 2025 -

Audi Grapevine responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

January 27, 2025

Great and timely service. Anthony understood the issue and addressed it to my satisfaction as expected More

by Gautam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buttler
Feb 01, 2025 -

Audi Grapevine responded

Hi Gautam, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2025

car was driven 4 miles but had 25miles less gas. Was someone joyriding my car? More

by collins.mutheru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 01, 2025 -

Audi Grapevine responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Cris Zamora Service Manager czamora@audigrapevine.com

Feb 02, 2025 -

collins.mutheru responded

Believe me when i say this is an auto generated message. This guy doesnt give a crap.

January 25, 2025

Audi Grapevine has been my automotive maintenance shop for years. As a woman, I appreciate the respect and courtesy that Kelvin my Service Advisor, Giovanni and Ejup my Service Technicians extend, always More

by Georgette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin, Giovanni, Joshua, Ejup, Keith
Jan 27, 2025 -

Audi Grapevine responded

Hello Georgette, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2025

Audi Grapevine provided an exceptional professional experience. Car was totally flawless and ready to go. Highly recommend this awesome dealership. More

by Matrixswatsteven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Jake
Jan 27, 2025 -

Audi Grapevine responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

January 25, 2025

Always had confidence in the job being done right the first time Advised on additional service but not pushing More

by Br7267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Flemming
Jan 27, 2025 -

Audi Grapevine responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 25, 2025

My service representative Shayla did an excellent job. She even stayed longer after hours, just to wash your car herself.! More

by Jpm_sjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaelya
Feb 01, 2025 -

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.

January 23, 2025

Everything went as planned. I dropped my car off, got a ride to work. When the work was complete, I got a ride back to pick up my car. More

by vscroggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shallene, Omar, Val
Jan 24, 2025 -

Audi Grapevine responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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