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Audi Grapevine

Grapevine, TX

4.7
1,177 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,177 reviews

January 27, 2025

Great and timely service. Anthony understood the issue and addressed it to my satisfaction as expected More

by Gautam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buttler
Feb 01, 2025 -

Audi Grapevine responded

Hi Gautam, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2025

car was driven 4 miles but had 25miles less gas. Was someone joyriding my car? More

by collins.mutheru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 01, 2025 -

Audi Grapevine responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Cris Zamora Service Manager czamora@audigrapevine.com

Feb 02, 2025 -

collins.mutheru responded

Believe me when i say this is an auto generated message. This guy doesnt give a crap.

January 25, 2025

Audi Grapevine has been my automotive maintenance shop for years. As a woman, I appreciate the respect and courtesy that Kelvin my Service Advisor, Giovanni and Ejup my Service Technicians extend, always More

by Georgette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin, Giovanni, Joshua, Ejup, Keith
Jan 27, 2025 -

Audi Grapevine responded

Hello Georgette, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2025

Audi Grapevine provided an exceptional professional experience. Car was totally flawless and ready to go. Highly recommend this awesome dealership. More

by Matrixswatsteven
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Jake
Jan 27, 2025 -

Audi Grapevine responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

January 25, 2025

Always had confidence in the job being done right the first time Advised on additional service but not pushing More

by Br7267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Flemming
Jan 27, 2025 -

Audi Grapevine responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 25, 2025

My service representative Shayla did an excellent job. She even stayed longer after hours, just to wash your car herself.! More

by Jpm_sjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaelya
Feb 01, 2025 -

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.

January 23, 2025

Everything went as planned. I dropped my car off, got a ride to work. When the work was complete, I got a ride back to pick up my car. More

by vscroggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shallene, Omar, Val
Jan 24, 2025 -

Audi Grapevine responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 22, 2025

Anthony Butler provided excellent service in getting my Q5 completed on time! I was able get back home quickly! More

by spd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
Jan 23, 2025 -

Audi Grapevine responded

Hi, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

January 22, 2025

Regular updates would be great though especially when the car is in the shop overnight More

by Harish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shiela
Jan 24, 2025 -

Audi Grapevine responded

Hello Harish, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 22, 2025

Mr. Chen was excellent. The staff was friendly, lays out all available and future options, is pressure-free. They provide service with a smile on subsequent visits as well. Happy to rate them with five star More

by Msk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Chen, Mr. Hogan
Jan 24, 2025 -

Audi Grapevine responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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