Audi Grapevine

The Service Department is top notch.....My service and other questions was handled efficiently and professionally. I LOVE my Q5 and the Service Department that keeps it up to date!!!!! other questions was handled efficiently and professionally. I LOVE my Q5 and the Service Department that keeps it up to date!!!!! More

My $100 was wasted on the detail I had purchased.They didn’t even clean my door panels inside or wipe down inside dash. The car was pretty clean when I brought it in so it was easy to identify what had n didn’t even clean my door panels inside or wipe down inside dash. The car was pretty clean when I brought it in so it was easy to identify what had not been cleaned. Pretty disappointed. More

Eric is professional, knowledgeable and could not be more helpful. He provides excellent customer service every time I visit and is truly an asset to your company. helpful. He provides excellent customer service every time I visit and is truly an asset to your company. More

I did a service on my leased Q3 vehicle. As soon as I pulled up to the service garage, I was greeted by Rene. He was fantastic! Very approachable , professional, kind and helpful. he made sure I was comf pulled up to the service garage, I was greeted by Rene. He was fantastic! Very approachable , professional, kind and helpful. he made sure I was comfortable while waiting for my vehicle and up to date on what was going on and when it would be finished. Honestly everyone at Audi Grapevine is great. I would 100% recommend buying/leasing a vehicle through them. More

The experience is always pleasant. The customer service department always answers any questions I may have which is nice. They are quick to respond. If they do not know the answer they do they're best to f department always answers any questions I may have which is nice. They are quick to respond. If they do not know the answer they do they're best to find out. They keep me appraised of any situation that may arise which is appricated. More

Service always great and thorough. Joel kept me informed of status of service being performed several times with updates. All questions answered before any work started. of status of service being performed several times with updates. All questions answered before any work started. More

It was a pleasure to work with Mr. Burns . He’s polite It was a pleasure to work with Mr. Burns . He’s polite and very professional and kept me updated on the status of my car. It was a pleasure to work with Mr. Burns . He’s polite and very professional and kept me updated on the status of my car. More

Came in for first service. Staff very professional and friendly. Michael addressed my concerns and explained what service would be done with my vehicle. Waited on vehicle. Waiting area and bathrooms ke friendly. Michael addressed my concerns and explained what service would be done with my vehicle. Waited on vehicle. Waiting area and bathrooms kept sparkling clean. More

Service was great. They ensured all surfaces were covered and were careful with the car. Cris even pointed out that my license plate might get impacted when washing so was really toughtful. Cris covered and were careful with the car. Cris even pointed out that my license plate might get impacted when washing so was really toughtful. Cris made sure my issue resolved and even made sure everything was working. thanks! More

It was a pleasure to work with Rene- answered my questions and made my 30K service a breeze. Work was completed so quickly I barely had time to enjoy the great customer lounge! questions and made my 30K service a breeze. Work was completed so quickly I barely had time to enjoy the great customer lounge! More