Audi Grapevine

Service advisor Michael P great. Service department, not on top of simple repairs. Car was returned in incomplete condition. Not up to par AUDI !! Will rethink before returning! on top of simple repairs. Car was returned in incomplete condition. Not up to par AUDI !! Will rethink before returning! More

Very friendly and professional staff. Jessica was very helpful and took care of our needs. Even cleaned my car without being asked. I will recommend to everyone. helpful and took care of our needs. Even cleaned my car without being asked. I will recommend to everyone. More

Had a major service done today, plus little warranty things. Asst Service Manager, Michael Phan, was courteous, friendly and efficient. A loaner vehicle was provided, and work was done in the time fram things. Asst Service Manager, Michael Phan, was courteous, friendly and efficient. A loaner vehicle was provided, and work was done in the time frame promised. Couldn't ask for anything more. More

Dealership was patient as we evaluated alternatives and then extremely helpful in finding a car that met our requirements, even going well outside the DFW metroplex to source it. then extremely helpful in finding a car that met our requirements, even going well outside the DFW metroplex to source it. More

One of the best purchase and service experiences I have had at any Audi dealership. Everyone there I have encountered provides top notch customer service. No complaints here. had at any Audi dealership. Everyone there I have encountered provides top notch customer service. No complaints here. More

Serviced vehicle and addressed check engine light issue in a timely manner. Other repair issues were mentioned but i declined due to suggested price listed. in a timely manner. Other repair issues were mentioned but i declined due to suggested price listed. More

This was my 1st service visit since purchasing my vehicle. Unfortunately, my initial impression when I pulled into the service bay was disappointing because no one waited on me (initially) even thoug vehicle. Unfortunately, my initial impression when I pulled into the service bay was disappointing because no one waited on me (initially) even though several people saw me, and one even waited on a car that pulled in after me. However, Jessica asked if I had been assisted and did a terrific job from that point! She made sure that I knew where to wait, offered me a beverage, provided me with key chains and even assisted me with using my trunk. She also provided me with assistance on another service question and was just very professional. I appreciated her service! More

Great service department. I highly recommend Audi Grapevine for all your service needs!! Always feel well taken care of and the work needed is explained properly. Grapevine for all your service needs!! Always feel well taken care of and the work needed is explained properly. More

Joel was an excellent Service Advisor keeping me informed all along the way. Service time has definitely increased likely due to a shortage of mechanics, but it's the same everywhere. all along the way. Service time has definitely increased likely due to a shortage of mechanics, but it's the same everywhere. More

Excellent service. The staff kept me informed via email and personal communication. The staff showed my documentation of service recommendations, which allowed me to make an informed decision about the mai and personal communication. The staff showed my documentation of service recommendations, which allowed me to make an informed decision about the maintenance of our vehicle. We appreciate the professionalism. More