Audi Grapevine

Bad communication. I dropped my car off for a short service. They found some immediate action items needed but did not communicate with me regarding expected time. Afte I dropped my car off for a short service. They found some immediate action items needed but did not communicate with me regarding expected time. After asking several times for a loaner or ETA, I had to get a ride to the dealer to ask, only to find out it wouldn’t be ready until the next day and no loaners. This also left me no time to plan for my next days trip to work etc. the next day I receive no updates, text or call that my vehicle was finished. I had to get another ride to find out. Horrible experience after spending a considerable amount on my first service visit. I wouldn’t recommend this place to an enemy. More

Excellent thread and good experience , great service, attention and knowledge. Im so happy with the experience. attention and knowledge. Im so happy with the experience. More

I was extremely pleased with the service I received at Grapevine Audi, my service tech was very helpful! Grapevine Audi, my service tech was very helpful! More

Kelvin T. Was great to work with the facility was clean. The amenities are great. The Wi-Fi is strong. They got me in and out of there quickly explained everyt Was great to work with the facility was clean. The amenities are great. The Wi-Fi is strong. They got me in and out of there quickly explained everything found an issue with the tire so I could have it taken care of. Didn’t charge me or overcharge me. I highly recommend Kelvin. More

Great experience in buying my first Audi! Friendly staff all around, thanks so much Fabian! Friendly staff all around, thanks so much Fabian! More

My Q5 40k service was done efficiently and quicker than I expected. Very satisfied with their customer service. expected. Very satisfied with their customer service. More

Anthony was great handling the service! Communicated everything clearly. Highly recommend Audi Grapevine Service center. Communicated everything clearly. Highly recommend Audi Grapevine Service center. More

Good and prompt service. the agent answered all my questions and also kept me informed with the entire process the agent answered all my questions and also kept me informed with the entire process More

I was interested in one of the used cars that this dealer offered. I found out that the car needed $3000-5000 in repairs and the dealer did not authorize the work so I decided to walk away. The next day I w offered. I found out that the car needed $3000-5000 in repairs and the dealer did not authorize the work so I decided to walk away. The next day I was texting a female manager that asked me about my visit. I told her that I was disappointed that the dealership knowingly tried to sell a vehicle that had problems. One of her co managers called me and started berating me and let me know that I was mistaken and didn’t understand how car dealers operated. He laid into me without letting me speak. I let him know that I was considering another vehicle on their lot, but that he ruined the sale by ranting about how I didn’t know what I was talking about. I would not recommend doing business with this dealer under any circumstances. More

Kelvin was professional and explained everything to me and got the job done quickly and I was out of there in a timely manner. and got the job done quickly and I was out of there in a timely manner. More