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Audi Grapevine

Grapevine, TX

4.7
1,469 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,469 reviews

April 14, 2026

Very good service—everyone was very friendly. I really like that they also have staff who speak Spanish. More

by rociosandovalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Apr 17, 2026 -

Audi Grapevine responded

Hi, thank you for your kind words and positive feedback! We strive to provide outstanding service. We appreciate your business and look forward to serving you again soon.

April 10, 2026

Service tech was knowable about the concerns and presented an acceptable treatment plan that i agreed with More

by perkeithc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Apr 13, 2026 -

Audi Grapevine responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2026

The Service Consultant was not very professional. He was not aware of the product that is available also, try to over charge me, More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Moran
Apr 15, 2026 -

Audi Grapevine responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience did not meet the standards we strive to provide. We take concerns about professionalism, product knowledge, and pricing very seriously. What you’ve described is not the level of service we expect from our team, and we sincerely apologize for any frustration or inconvenience this may have caused. Our goal is to ensure every customer receives clear, accurate information and transparent pricing at all times. I would appreciate the opportunity to learn more about your visit and address your concerns directly. Please feel free to contact me at your convenience so I can make this right. My contact information is 817-553-2202 Thank you again for bringing this to our attention, we value your feedback and hope to regain your trust. Tom Kruzel Service Director |

April 10, 2026

The job done right the first time and ready when promised! Great work! I’ll definitely be back. More

by STEWGPRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry and Bill!
Apr 13, 2026 -

Audi Grapevine responded

Hi, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

April 09, 2026

Service department was very good with scheduling and keeping me updated with the status of the car. Rene my advisor was in touch with updates and vehicle was completed on schedule. More

by importsport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene service advisor
Apr 13, 2026 -

Audi Grapevine responded

Hi, we're happy you found Rene to be so supportive during your experience here at Audi Grapevine. If you have any further questions, please don't hesitate to reach out!

April 08, 2026

Simply put, the sales experience was exceptional. I was on a quest to find my wife a newer Lexus and I thank God for guiding me to this dealership! The Audi Brand Specialist (Luis Melendez) was very More

by Marako
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Melendez (salesman, Dax Danns(finance specialist), Director of Sales
Apr 12, 2026 -

Audi Grapevine responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 06, 2026

Anthony Butler is my technician! He is the best. Made sure I had a loaner even though he was going to be off. Also help me navigate the cost as far as the maintenance that I needed o More

by mlewis0224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony butler
Apr 07, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 04, 2026

I recently dropped my 2023 Audi ETron off at the Audi Grapevine Dealership, and the process was very smooth, from appt setting thru completion. Keith Wilwerding was professional and responsive. The Tech More

by Louis Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Wilwerding
Apr 07, 2026 -

Audi Grapevine responded

Louis, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2026

Rene has always been a great communicator and I really like his communication skills and his sense of urgency. Thank you for being very professional every time. More

by Omar Escalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Apr 06, 2026 -

Audi Grapevine responded

Hi Omar, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you have any further questions, please don't hesitate to reach out!

April 01, 2026

Amazing service! As soon as you walk in you are acknowledged. Felix is an amazing service representative, would definitely ask for him next time. More

by vacosta7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Apr 05, 2026 -

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you have any further questions, please give us a call. We're always happy to help!

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