Audi Grapevine

I like Rene’s approach to identifying and recognizing the issues. Very straightforward and comfortable to work with. issues. Very straightforward and comfortable to work with. More

Anthony Butler went out of his way to assist with the service even after closing to make sure I got my vehicle back service even after closing to make sure I got my vehicle back More

Larry Tran is so helpful each time I come in. All the staff is amazing and very welcoming. All the staff is amazing and very welcoming. More

Very bad services from the people work in counter very bad attitude and attention they bad attitude and attention they More

Great customer service, I've been having issues with my warranty from the dealership that I bought my car to use and get my car fixed, and Felix from service is amazing! He was patient, kind, and understan warranty from the dealership that I bought my car to use and get my car fixed, and Felix from service is amazing! He was patient, kind, and understanding during these stressful moments. Because of him I was able to get my car fixed. It also made me love Audi more than any other car brands. Will continue to keep going to Audi of Grapevine for my car. More

I would like to say thank you for your generosity. Everything went very well and very quick. Everybody was very pleasant to me so once again I thank you. Everything went very well and very quick. Everybody was very pleasant to me so once again I thank you. More

The Audi dealership in Grapevine has truly moved toward the customer. And I appreciate Audi for that. the customer. And I appreciate Audi for that. More

While there will always be minor issues when buying a new car, Anthony and JT at Audi Grapvine’s service dept have always gone above and beyond to make sure we are taken care of and to minimize the inconveni car, Anthony and JT at Audi Grapvine’s service dept have always gone above and beyond to make sure we are taken care of and to minimize the inconvenience of having to bring in the car for service. More

Worst car by experience ever! Terrible customer service. They don’t stand behind the three day trade that they advertise. We traded in our car and got a very low value and then wh Terrible customer service. They don’t stand behind the three day trade that they advertise. We traded in our car and got a very low value and then when we wanted to switch our new car out, they said we had to do it from the cars that were on the lap instead of the group one inventory. On top of that, they said we had to do it that very day as they felt like it was so gracious of them to allow us to trade it out. Sean and financing was great. He helped me get alone with no down payment low interest and it was over the value to credit ratio that most banks don’t approve also Keith in the service department very helpful. More

Car wasn’t cleaned Somebody left a half full water bottle when they gave the car to me The air pressure was off so nobody bothered to record that I never received a call on when the car will be rea bottle when they gave the car to me The air pressure was off so nobody bothered to record that I never received a call on when the car will be ready More