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Audi Grapevine

Grapevine, TX

4.7
1,179 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,179 reviews

March 14, 2025

We just recently purchased 2020 Audi Q7 and we had a wonderful experience. Our sales associate, Ms. Pita, is very friendly, knowledgeable, and attentive to what we are looking for. Our satisfaction is h More

by Lin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pita Hernandez
Mar 18, 2025 -

Audi Grapevine responded

Hi, thank you for taking the time to leave a review for us at Audi Grapevine. We're happy we could meet your expectations! We hope to see you soon!

March 13, 2025

Shuttle service doesn’t exist if you’re hoping to be somewhere in a few hours….i had to uber because the shuttle service was “busy”. Requesting a loaner car three weeks in advance was their suggestion. More

by Underwhelmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courteous
Mar 16, 2025 -

Audi Grapevine responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Cristian Zamora Service Director Audi Grapevine (817) 553-2221 czamora@audigrapevine.com

March 12, 2025

Clean, welcoming, friendly staff, professional, knowledgeable, courteous. Advisors explains the procedures and all that needs to be done and will be done. They usually shares a media of the work be More

by ajanz54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Phan
Mar 14, 2025 -

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2025

The waiting room was nice, but 2 hour waiting for oil change was kind of long. I would suggest dropping the car off. They did tell me it might be an hour and half wait. I was not greeted when I arrived More

by rlmconsulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Mar 14, 2025 -

Audi Grapevine responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Cris Zamora Service Director czamora@audigrapevine.com

March 11, 2025

Excellent customer service they really go above and beyond ! My service representative Larry is very trustworthy. He’s always brutally honest with me and helps me prepare For future services and what t More

by Lexusgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran
Mar 13, 2025 -

Audi Grapevine responded

Hi, thanks for your praise and kind comments about Larry. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 10, 2025

Excellent service associates were great to deal with service were taken care of promptly and resolved the problem .Dealers associates from sales to service are excellent More

by Mgpaige6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service and Aspin in sales
Mar 12, 2025 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Mar 12, 2025 -

Mgpaige6 responded

Not at this time

March 10, 2025

Always great customer service! Everyone is always helpful! Thank you Audi grapevine! Larry is the best! More

by laurishaircuts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Mar 13, 2025 -

Audi Grapevine responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Grapevine. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 09, 2025

Service Director Cris Zamora and Anthony Butler, Assistant Service Manager are professional, courteous and efficient. More

by nevayearwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cris Zamora and Anthony Butler
Mar 10, 2025 -

Audi Grapevine responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2025

Larry Tran at Audi Grapevine provided excellent, professional service, answered all my questions and concerns thoroughly! More

by David Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran
Mar 10, 2025 -

Audi Grapevine responded

Hi David, we're happy you found Larry to be so supportive during your experience here at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2025

The service provided by Audi Grapevine was amazing! I’d recommend 100 % making this your main dealership More

by javier.moramorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
Mar 09, 2025 -

Audi Grapevine responded

Hi Javier, thank you so much for your positive comments about Audi Grapevine! Please let us know if there is anything else we can do for you; we are more than happy to help!