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Audi Grapevine

Grapevine, TX

4.7
1,242 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,242 reviews

May 22, 2025

Good service. They kept me informed on the status of my vehicle and completed the work in a timely manner. More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
May 24, 2025 -

Audi Grapevine responded

Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 21, 2025

Tawni was amazing! She was very understanding and kind throughout the whole process, would definitely recommend! Great dealership overall More

by kuhwai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni McCord
May 23, 2025 -

Audi Grapevine responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 21, 2025

Terrible Customer service. Lack of calls being returned. We couldn’t get in contact with our service advisor after having an appointment a month prior. Dropped the car off More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
May 24, 2025 -

Audi Grapevine responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Cris Zamora Service Director czamora@audigrapevine.com

May 19, 2025

Ethan communicated very well and kept me in the loop. My daughter had to bring my car up there but he made sure he spoke to me to give me details on what was going on with my vehicle, rather he called me More

by marandac30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
May 22, 2025 -

Audi Grapevine responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ethan here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

May 17, 2025

Keith, the service manager that helped me with my Audi did a wonderful job. I was able to do a little shopping while my car was being worked on and they let me know what the other problems was and was a More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
May 20, 2025 -

Audi Grapevine responded

Hi Melissa, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2025

Audi Grapevine always provides solid customer service, great prompt work, and excellent communication. We are pleased with the dealership More

by mcharrison90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
May 20, 2025 -

Audi Grapevine responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2025

Never in my life did I think an oil change could be this exhilarating. But let me tell you—when I pulled in, my car was practically begging for attention, and these technicians knew exactly how to deliver. More

by Sam Sung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John T
May 20, 2025 -

Audi Grapevine responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2025

Tawni Jade was excellent. She immediately informed me my needed repair was under warranty and kept me updated while I waited. She also left a very nice Thank You card on my da More

by Hinklem1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni Jade
May 20, 2025 -

Audi Grapevine responded

Hi, we're happy you found Tawni to be so supportive during your experience here at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2025

Everyone in there is extremely professional, also very personable. It is pleasure to take your car in More

by gkappes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Anthony
May 18, 2025 -

Audi Grapevine responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2025

Anthony took great care of my car. My car was ready when he told me it would be. More

by 85glen-cents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
May 18, 2025 -

Audi Grapevine responded

Hello, thank you for your kind review; we are happy to pass along your comments to Anthony here at Audi Grapevine! If you have any further questions, please don't hesitate to reach out!