Audi Grapevine

Great customer service, I've been having issues with my warranty from the dealership that I bought my car to use and get my car fixed, and Felix from service is amazing! He was patient, kind, and understan warranty from the dealership that I bought my car to use and get my car fixed, and Felix from service is amazing! He was patient, kind, and understanding during these stressful moments. Because of him I was able to get my car fixed. It also made me love Audi more than any other car brands. Will continue to keep going to Audi of Grapevine for my car. More

I would like to say thank you for your generosity. Everything went very well and very quick. Everybody was very pleasant to me so once again I thank you. Everything went very well and very quick. Everybody was very pleasant to me so once again I thank you. More

The Audi dealership in Grapevine has truly moved toward the customer. And I appreciate Audi for that. the customer. And I appreciate Audi for that. More

While there will always be minor issues when buying a new car, Anthony and JT at Audi Grapvine’s service dept have always gone above and beyond to make sure we are taken care of and to minimize the inconveni car, Anthony and JT at Audi Grapvine’s service dept have always gone above and beyond to make sure we are taken care of and to minimize the inconvenience of having to bring in the car for service. More

Worst car by experience ever! Terrible customer service. They don’t stand behind the three day trade that they advertise. We traded in our car and got a very low value and then wh Terrible customer service. They don’t stand behind the three day trade that they advertise. We traded in our car and got a very low value and then when we wanted to switch our new car out, they said we had to do it from the cars that were on the lap instead of the group one inventory. On top of that, they said we had to do it that very day as they felt like it was so gracious of them to allow us to trade it out. Sean and financing was great. He helped me get alone with no down payment low interest and it was over the value to credit ratio that most banks don’t approve also Keith in the service department very helpful. More

Car wasn’t cleaned Somebody left a half full water bottle when they gave the car to me The air pressure was off so nobody bothered to record that I never received a call on when the car will be rea bottle when they gave the car to me The air pressure was off so nobody bothered to record that I never received a call on when the car will be ready More

Great customer service hands down. I just wish I would have been able to get a loaner car I just wish I would have been able to get a loaner car More

Low pressure sales, knowledgeable staff, great service, and a high respect for my time with quick, efficient process from test drive to drive off. . and a high respect for my time with quick, efficient process from test drive to drive off. . More

Anthony Butler is great! He’s quick to respond and thinks ahead. My husband and I always go to him for all of our service needs. He’s quick to respond and thinks ahead. My husband and I always go to him for all of our service needs. More

The service department at Audi Grapevine always meets or exceeds our expectations! Ethan and all the staff are polite, professional, and thorough. exceeds our expectations! Ethan and all the staff are polite, professional, and thorough. More